Customer Solutions Engineer

1 Month ago • All levels • Product Management • Full Stack Development • $97,500 PA - $140,000 PA

Job Summary

Job Description

gTech Ads is responsible for support and technical services for Google Ad products. The Customer Solutions Engineering team develops innovative solutions for large partners, acting as a technical partner to sales. Responsibilities include managing client relationships, identifying business opportunities, collecting requirements, designing and implementing customized solutions, and handling implementations and escalations. This role requires strong coding skills, communication, problem-solving abilities, and business acumen. The team works with Sales, Product, and Engineering teams to improve products and client experience, ensuring customers get the best ROI with Google.
Must have:
  • Bachelor's degree in relevant field
  • Coding experience (Java, C/C++, Python)
  • Web technologies experience (HTML, CSS, JavaScript)
  • Technical troubleshooting & Partner management
  • Ad product expertise
  • Business acumen
  • Communication skills
Good to have:
  • MBA or Master's degree
  • Online advertising experience
  • Big data & analytics experience
  • SQL query construction
  • Project management
Perks:
  • Bonus
  • Equity
  • Benefits

Job Details


Minimum qualifications:

  • Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
  • Experience coding with one or more programming languages (e.g., Java, C/C++, Python).
  • Experience working with web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
  • Experience in technical troubleshooting, and managing internal/external partners or customers.

Preferred qualifications:

  • MBA or Master's degree in Computer Science or a related technical field.
  • Experience in the online advertising industry.
  • Experience with big data platforms and large volume data analytics.
  • Ability to construct efficient SQL queries.
  • Ability to work on their own and manage multiple projects simultaneously.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

The Customer Solutions Engineering team is responsible for developing innovative, solutions to the business problems faced by the world’s largest partners. We work as a technical partner for our sales teams where your coding abilities, communication skills, desire to solve problems, and business acumen will all be leveraged to develop answers to questions most don’t even know to ask.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our .

The US base salary range for this full-time position is $97,500-$140,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .

Responsibilities

  • Manage technical relationships with a select client portfolio.
  • Work with business to identify business opportunities leveraging both display and performance solutions supported by the team.
  • Collect requirements, provide guidance and best practices to apply ad products and technologies to achieve advertisers' business goals.
  • Design and implement, cross-product customized solutions with the client.
  • Be responsible for implementations and escalations handled by other Google teams for named accounts.

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