Customer Solutions Manager

1 Month ago • All levels • Customer Service

Job Summary

Job Description

This position is within Aptiv's Advanced Safety & User Experience segment, located in Troy, Michigan, USA. The Customer Solution Manager will support the Customer Solution Director in developing effective pursuit processes and securing future business awards. This role involves leading process and technical design reviews, coordinating engineering efforts for cost and resource estimation, and collaborating with global teams to define reusable processes and system requirements for reliable quote estimations. Key accountabilities include leading new business pursuits for next-generation automotive products, acting as the liaison between Aptiv engineering and customers, driving customer specification analysis, leading concept selection, generating product development timing plans, aligning with manufacturing, creating engineering resource and cost estimates, leading engineering quote reviews, identifying and mitigating technical risks, generating technical assumptions and exceptions, supporting business case development, assisting the sales team, organizing customer technical design reviews, and participating in product strategy and roadmap development. The role also involves being the customer reference, defining growth strategies, and supporting product lines.
Must have:
  • Bachelors degree in engineering
  • Automotive industry knowledge
  • ADAS, Compute, or UX design experience
  • Proven technical solution development
  • Strong analytical skills
  • Excellent problem-solving
  • Proficiency in data analysis
  • Advanced Excel and planning tools
  • Excellent communication skills
  • Cross-functional team collaboration
  • Attention to detail
  • Adaptability to change
Good to have:
  • Master degree in engineering
  • Hardware design background
  • Manufacturing process background
Perks:
  • Competitive compensation with bonus potential
  • Learning and development opportunities
  • Discount programs
  • Recognition for innovation
  • Community involvement opportunities
  • Meaningful work
  • Relocation assistance
  • Tuition Reimbursement
  • Paid Time Off

Job Details

Summary:

This position is part of our Advanced Safety & User Experience segment, working in the NA Regional business unit, Troy, Michigan, USA.

In this role as a Customer Solution Manager  you will support  the Customer Solution Director to create effective pursuit process and secure future business award and will lead process and Technical Design review preparation, coordinating the Engineering to effectively estimate cost, resources and overall needs.

Collaborate with CSA Team in Monterey and the Global APTIV Team to define reusable process and system requirements to achieve reliable quote estimation and assumptions.

Major Accountabilities:

  • Lead new business pursuits for next generation automotive products.
  • Be the voice of the APTIV engineering team in front of the customer and the voice of the customer to the APTIV engineering team.
  • Drive customer specification analysis with cross-competency teams.
  • Lead the concept selection for Aptiv’s product quote offering.
  • Generate product development high-level timing plans aligning with customer milestones.
  • Align with manufacturing engineering on the product assemble process & build plans.
  • Create and document engineering resource and cost estimates for new business execution.
  • Lead the Engineering Quote Reviews through the pursuits process.
  • Identify technical risks and lead team in generating mitigation plans and the FAI process when applicable.
  • Generate the engineering technical assumptions, deviations and exceptions in the quote response.
  • Support Business Management and Finance during the development of the business case.
  • Support Sales team during the creation of their quote letter.
  • Organize the customer Technical Design Reviews during quote pursuits.
  • Participate in Product Strategy and Architecture planning and support product roadmap development
  • Be the CSA APTIV customer reference by product line
  • Define strategy to meet growth plan by Customer and product line

Must Haves (Basic Qualifications):

  • Bachelors degree in engineering
  • Knowledge of the automotive industry or related sector.
  • ADAS, Compute or UX product former design experience
  • Proven experience in developing technical solutions and systems
  • Strong analytical skills.
  • Excellent problem-solving and decision-making abilities.
  • Proficiency in data analysis and utilization of relevant software tools.
  • Advanced knowledge of Excel and other planning tools.
  • Excellent communication and presentation skills.
  • Ability to work effectively in a cross-functional team environment.
  • Strong attention to detail and ability to manage multiple projects simultaneously.
  • Adaptability to changing priorities and business requirements

Nice to Haves:

  • Master degree in engineering

Aptiv Rewards and Advantages:

  • Competitive compensation with bonus potential
  • Hardware design and Manufacturing process background
  • Learning and development opportunities
  • Discount programs with various manufacturers and retailers
  • Recognition for innovation and excellence
  • Opportunities to give back to the community
  • Meaningful work that makes a difference in the world
  • Relocation assistance may be available
  • Tuition Reimbursement
  • Paid Time Off (Vacation, Parental leave, etc.)

About Advanced Safety & User Experience

Advanced Safety & User Experience encompasses our deep expertise in centralized computing platforms, advanced safety systems and automated driving, while acknowledging the growth in areas that enrich the in-vehicle experience.]

Some see differences. We see perspectives that make us stronger.

Diversity and Inclusion are sources of innovation and creativity, both of which are essential to Aptiv’s success. Everyday our diverse team comes together, drives innovation, pursues solutions, and meets challenges using their unique abilities, perspectives and talents, changing what tomorrow brings. When you join our team, you’ll get encouraged to think boldly, express your viewpoint and innovate as a matter of habit.

Some see technology. We see a way to make connections.

At Aptiv, we don’t just see the world differently; we work to change reality. That means developing technology that rewrites the rules of what’s possible in the pursuit of making transportation safer, greener and more connected. Today there are more than 180,000 of us globally, located in 44 countries, and united by one mission. Join the movement and together, let’s change tomorrow.

Candidates for positions with Aptiv must be legally authorized to work in the United States on a permanent basis.  Verification of employment eligibility will be required at the time of hire.  Visa sponsorship is not available for this position.

#LI-PG

Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates

Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.

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About The Company

Aptiv is a global technology company that develops safer, greener and more connected solutions enabling the future of mobility. Headquartered in Dublin, Aptiv has approximately 180,000+ employees and operates 12 technical centers, as well as manufacturing sites and customer support centers in 44 countries. Visitaptiv.com.

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