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Customer Success Architect - Cyber Security

Karnataka, India (On-site)

Customer Success Architect - Cyber Security

1 Month ago • 5 Years + • Cyber Security

About the job

3 skills required for this role

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risk-management

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organisational-skills

Job Description

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About this role:

As a Senior Customer Success Architect, you will be working directly with customers to help identify their Cyber Risk management requirements, determine how Balbix can help meet those, implement the solution and help them derive the desired outcomes. This is a highly technical, consultative and visible role directly influencing adoption, expansion and advocacy metrics.

You will:

- Work with customers to explore their cyber risk management requirements

- Architect scalable and flexible solutions for Balbix to operate within customer’s environment

- Lead onboarding, configuration and integration of Balbix solution

- Educate customers on the Balbix value proposition as well as Balbix’s capabilities

- Design and drive workflows to reduce customer’s cyber risk quickly and efficiently

- Capture best practices from your customer engagements and share across the company

- Lead Customer Success activities including running QBRs, managing escalations, and conducting regular status calls

- Identify and achieve targets on CS metrics including renewals, customer satisfaction etc,

- Collaborate on and create artifacts that can help other customers

Requirements:

- Bachelor's / Master’s degree in computer science or related technical field

- 5+ years of experience of which minimum 3+ years experience working in customer-facing technical roles in cybersecurity space

- Proficiency in comprehending and articulating technical details and value proposition

- Experience with designing and deploying complex solutions that serve the customer’s needs

- Experience directly working with senior customer stakeholders

- Strong problem solving and organizational skills

- Experience with Big4 consulting is a big plus

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About The Company

Balbix

41 Active Jobs

Balbix enables organizations to reduce cyber risk by identifying and mitigating their riskiest cybersecurity issues faster.

The Balbix Security Cloud™ platform ingests data from an organization’s security and IT tools to understand every aspect of cybersecurity posture and build a unified cyber risk model, then provides actionable insights for risk reduction. With Balbix, enterprises can automate inventory of their cloud and on-prem assets, conduct continuous risk-based vulnerability management and quantify cyber risk in dollars. Executives and operational teams can make cybersecurity decisions based on data not opinions.

A rapidly growing set of Fortune 500 companies trust Balbix as the “brain” of their infosec programs and are realizing the benefits of maximally automated workflows and reduced cyber risk. Balbix was recognized in CNBC‘s 2022 list of Top 25 Startups for the Enterprise and ranked #32 on the 2021 Deloitte Fast 500 North America.