Customer Success Data Manager

ISS FWW is the leading German fund data supplier and has been part of the ISS STOXX since 2019.

With the data from the FWW fund database, FWW supports fund advisors and investors in making informed investment decisions.

We are currently looking to expand our team in Haar near Munich and looking for a Customer Success Data Manager for part-time position.

You will assist our clients in transmitting fund data from the fund company to ISS FWW in regulated formats.

This requires written and telephone communication with our clients. In addition, you will be responsible for coordinating and overseeing the maintenance of data and documents related to investment funds.

Your profile:

• Precise, independent, and reliable working style with a high-quality standard

• Team player, open and communicative nature

• Enjoyment in exchanging ideas with customers

• Logical, customer-oriented, and solution-oriented thinking

• Basic technical understanding

• Experience in customer service / after sales

• Interest in building and maintaining long-term customer relationships

• Quick comprehension and high self-motivation

• Proficiency in German and English, both spoken and written

• Ideally, experience/training in the finance sector

We offer:

• A young, dynamic, and motivated team

• A professional and exciting work environment with an open corporate culture.

• A secure, responsible, and long-term position

• Hybrid working

#LI-TG1 #ANALYST #FWW

What you can expect from us

Our people are the moving force behind ISS STOXX. We are dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being. 

We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We are invested in our people and are working every day to ensure a diverse, equitable, and inclusive workplace.

Let’s empower, collaborate, and inspire one another. 

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.