Customer Success Engineer

WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 5.5 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love.

Customer Success Engineer (EdTech)

Role Description:
As a Customer Success Engineer, you will bridge technical engineering with client success, ensuring seamless integrations, resolving technical challenges, and delivering outstanding onboarding and post-sales support. You will design and implement scalable solutions, customize generative AI tools to fit customer needs, and serve as a trusted technical advisor to internal teams and external clients. This role requires both technical expertise and strong communication skills to translate complex technical concepts into accessible solutions for educators, administrators, and non-technical stakeholders.

Responsibilities:

1. Technical Implementation and Support
   Serve as the primary technical point of contact for integrations (e.g., SSO, Clever, API), providing support during onboarding and implementation while reducing reliance on engineering.

2. Generative AI Customization
   Customize AI tools with prompt engineering and workflows based on customer needs to improve educator outcomes.

3. Documentation and Operational Efficiency
   Create and maintain clear, user-friendly technical documentation to streamline onboarding, integration, and support.

4. Cross-Functional Collaboration
   Partner with internal teams (engineering, CX, product, sales) to align on technical solutions and support both pre- and post-sales efforts.

5. Proof-of-Concepts and Prototypes
   Develop prototypes and integration demos to showcase technical capabilities in customer engagements.

6. Customer-Focused Innovation
   Leverage customer feedback and usage data to surface insights that inform product and engineering roadmaps.

Qualifications, Competencies, and Skills:

• Strong technical acumen with the ability to debug integration issues (e.g., SSO, APIs) and troubleshoot effectively.

• Proficiency in modern web development technologies, including JavaScript (Node.js, React, TypeScript), PostgreSQL, and SSO protocols (OAuth 2.0, OpenID).

• Familiarity with SQL, Metabase, or similar data tools for reconciliation and insights.

• Excellent communication skills to work with both technical and non-technical stakeholders.

• Strong problem-solving skills with a customer-first approach to technical challenges.

Experience:

Required:

• 2+ years in a technical role such as Customer Success Engineer, Technical Implementation Specialist, or Pre/Post-Sales Engineer.

• Demonstrated expertise in API integrations, SSO systems, and generative AI customization.

• Proven ability to manage and resolve technical integration challenges in client-facing environments.

Preferred:

• 5+ years in a technical role in EdTech such as Customer Success Engineer, Technical Implementation Specialist, or Pre/Post-Sales Engineer.

• Experience with Edlink or other EdTech integration platforms.

• Familiarity with ticketing systems and process improvement methodologies.

• Background in both Customer Success and Engineering functions, showcasing versatility and a collaborative mindset.

• Startup experience and the ability to thrive in a fast-paced, dynamic environment. 

Notice: Priority Deadline and Review Start Date

Please note that applications for this position will be accepted until 8/3/25 - applications received after this date will be reviewed on an intermittent basis. While we encourage early submissions, all applications received by the priority deadline will receive equal consideration. Thank you for your interest, and we look forward to reviewing your application.

Why Join Us?

• Work on cutting-edge AI technology that directly impacts educators and students.

• Join a mission-driven team passionate about making education more efficient and equitable.

• Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live.

• Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need.

• Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums.

• Every employee is offered generous stock options, vested over 4 years.

• Plus a 401k match & monthly wellness stipend

Our Values:

• Educators are Magic:  Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families.

• Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI.

• Community:  Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs.

• Innovation:  The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before.

• Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education.

• Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world.

• Excellence:  Educators and students deserve the best - and we strive for the highest quality in everything we do.