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Customer Success Executive (Japanese Language Required)

Jakarta, Indonesia (Hybrid)

Customer Success Executive (Japanese Language Required)

1 Month ago • All levels • Business Development • Marketing

About the job

2 skills required for this role

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Job Description

The Customer Success Executive will leverage Digital Reach Measurement and Resonance solutions to provide business insights to advertisers, publishers, aggregators, and media agencies. Responsibilities include driving client satisfaction through insightful recommendations, optimizing service processes (onboarding, software usage, technical support), nurturing client relationships for business growth, and managing internal/external stakeholders. The role requires translating data into actionable insights, excellent communication skills, and fluency in English and Japanese. Fresh graduates are welcome, and experience in digital marketing/advertising is a plus.

Must have:

Drive client satisfaction
Provide actionable recommendations
Optimize service processes
Manage stakeholders
Data analysis & insights
Excellent communication
Fluency in English and Japanese

Good to have:

Experience with digital marketing
Knowledge of research methodologies

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ABOUT THE ROLE

As a Customer Success Executive, you will be using Digital Reach Measurement and Resonance solutions to provide business insights to Advertisers, Publishers, Aggregators and Media Agencies.

ROLES & RESPONSIBILITIES

Drive client satisfaction by providing insights and actionable recommendations.
Optimise service-related processes which includes client onboarding, software usage and technical support.
Be directly accountable for nurturing the assigned clients and ensure business growth.
Manage internal and external stakeholders at multiple levels.

SKILLS REQUIRED

Bachelor’s degree from a reputable university, fresh graduates are welcomed.
Experience with digital marketing or advertising would be an advantage.
High proficiency in MS Office Tools (especially - Excel, PowerPoint).
Ability to translate data into meaningful insights.
Should be an excellent orator.
Knowledge of research techniques and methodologies would be an added advantage.
Fluency in English and Japanese at the business level.

ABOUT NIELSEN

As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms⁠—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth. Do you want to move the industry forward with Nielsen?

Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!

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