Customer Success Manager (Arabic Speaker)

6 Months ago • 3 Years + • Business Development

Job Details

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We’ve unlocked unicorn status following our Series D round We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, Avon, CNN, and the list goes on.
Having recently unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M USD in CARR (Committed Annual Recurring Revenue). Insider was named a leader in the The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and eCommerce Personalization.

When our team founded Insider, they not only sought to create a product company, but to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100projects shecodes, sheleads and shemarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers. 

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

Our Partner Success Team consists of people from 31 different nationalities. They are how we thrive. They are our story makers. They are quick learners & problem solvers. They are the master problem solvers, they resolve, they care and they ignite. Each of them is part of harmonious teamwork that follows meaningful goals. They are creative and innovative when it comes to implementing best practices, they are strategists and methodological approachers, have their eyes set to converge on the ultimate goal that is the partners’ success in all of the 25 regions. They are top-notch when it comes to forming relationships and stakeholder management. They are the perfect combination of people-driven and data-driven as they thrive on analytical thinking, analysis, and collaboration simultaneously. They are constant impact makers, constant developers, always eager to climb the steps of their career in this ever-growing multinational environment.

We were a company made of 6 tiny desks when we started, so we never forget how important our hard work and dedication are. Until now it has been an inspiring story on our side, so we wanted to let you in on it. The rest? The rest is just this paragraph minimized into some bullet points on what we offer & what we expect. But that’s the thing that makes the difference between storytellers & story makers; the things that grab your soul.

Day in and day out a Customer Success Manager, MENA in Insider;

    • Manages MENA customers
    • Proactively drives adoption and retention,
    • Builds relationships with the customers and ensures the services they need are provided to receive maximum impact,
    • Works in coordination with Customer Success Specialists and Account Managers and is the primary contact of the partner,
    • Is the primarily responsible of orchestrating all efforts to keep adoption and usage high with driving value recognition, 
    • Provides best use cases according to the partner, helping them with panel usage, training new partners, being a consultant to use our products in the best way according to the partners' needs,
    • Is responsible for gross retention, CSAT, health score and lock-in score of the partners and taking proactive actions to make improvements on these metrics.

We want you to join us while we are taking a step into the future if you;

    • Have a Bachelor’s Degree in Business, Marketing, Engineering, or related fields, 
    • Have 3+ years of relevant work experience in customer-facing customer success, account management or strategic consulting organization,
    • Preferably have SaaS experience,
    • Have strong communication skills in both writing and speaking, (English & Native Language)
    • Have a high sense of responsibility and accountability,
    • Are a strategic thinker with excellent project management skills,
    • Are customer-oriented and able to establish a robust relationship with the assigned customer base
    • Are a self-motivated, proactive teammate with innovative ideas to inspire customer loyalty and adoption.
    • *Are located in Turkey*
We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

Please follow Insider on LinkedIn, Instagram, Youtube, and Medium!

Similar Jobs

USE Insider - People and Culture / Tech Recruiter

USE Insider

İstanbul, İstanbul, Türkiye (On-Site)
6 Months ago
Playtika - Art Team Leader

Playtika

Israel (On-Site)
1 Month ago
ByteDance - Site Reliability Engineer Intern

ByteDance

Seattle, Washington, United States (On-Site)
1 Week ago
ByteDance - Software Engineer Intern (AIGC Platform - Monetization GenAI)

ByteDance

San Jose, California, United States (On-Site)
1 Week ago
USE Insider - Account Director

USE Insider

İstanbul, İstanbul, Türkiye (On-Site)
6 Months ago
Google - Field Sales Representative II, Enterprise Growth

Google

Austin, Texas, United States (On-Site)
1 Week ago
Google - Agency Lead (Fixed-Term Contract)

Google

Melbourne, Victoria, Australia (On-Site)
6 Days ago
PwC - Business Development Executive - Digital

PwC

Qormi, Malta (On-Site)
6 Months ago
JMA - Regional Sales Director - DAS - Pacific Northwest

JMA

United States (Remote)
6 Months ago
Google - Account Manager, Retail, Large Customer Sales

Google

Shanghai, Shanghai, China (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

USE Insider - Solutions Consultant - Germany

USE Insider

Berlin, Berlin, Germany (Hybrid)
6 Months ago
The Walt Disney Company - Sign Painter

The Walt Disney Company

Anaheim, California, United States (On-Site)
1 Week ago
Playtech - Card Dealer

Playtech

Bensalem, Pennsylvania, United States (On-Site)
1 Month ago
USE Insider - Customer Success Operations Specialist

USE Insider

İstanbul, İstanbul, Türkiye (On-Site)
6 Months ago
Zuru - Marketing Executive - CPG/FMCG

Zuru

Auckland, Auckland, New Zealand (On-Site)
4 Weeks ago
USE Insider - Digital Designer

USE Insider

İstanbul, İstanbul, Türkiye (Hybrid)
6 Months ago
WebFX - Remote Copywriter: Technical Writer

WebFX

South Africa (Remote)
6 Months ago
Universal Music - Coordinator, DSP Content

Universal Music

Nashville, Tennessee, United States (On-Site)
1 Week ago
Altagram Group - Localization QA - Video Game Tester – All Languages

Altagram Group

Canada (On-Site)
8 Months ago
Blinkhealth - Certified Pharmacy Technician

Blinkhealth

Chesterfield, Missouri, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Türkiye

Dream Games - Software Engineer (Part-time)

Dream Games

İstanbul, Türkiye (On-Site)
10 Months ago
RoofStack - Data Product Manager

RoofStack

İstanbul, İstanbul, Türkiye (On-Site)
3 Weeks ago
Tesla - Service Leader, Turkey

Tesla

İstanbul, Türkiye (On-Site)
2 Months ago
USE Insider - Senior Full Stack Engineer

USE Insider

Türkiye (Remote)
6 Months ago
Trendyol - Pricing Data Analyst

Trendyol

İstanbul, Türkiye (Hybrid)
6 Months ago
USE Insider - Account Manager

USE Insider

İstanbul, İstanbul, Türkiye (On-Site)
6 Months ago
RoofStack - Senior Fullstack Developer

RoofStack

İstanbul, İstanbul, Türkiye (Remote)
3 Months ago
Trendyol - Category Professionals

Trendyol

Maslak, İstanbul, Türkiye (Hybrid)
6 Months ago
Spyke Games - Senior Game Developer

Spyke Games

İstanbul, Türkiye (On-Site)
8 Months ago
Dream Games - Senior IT Specialist

Dream Games

İstanbul, Türkiye (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Business Development Jobs

NinjaVan - Field Sales Executive Jakarta (Talent Pool)

NinjaVan

Jakarta, Jakarta, Indonesia (On-Site)
6 Months ago
Netflix - Manager, Consumer Products - Japan

Netflix

Tokyo, Japan (On-Site)
1 Week ago
Tesla - Sales Advisor

Tesla

Zaventem, Flanders, Belgium (On-Site)
2 Months ago
Netflix - Manager, Account Management - Australia

Netflix

Sydney, New South Wales, Australia (On-Site)
2 Months ago
NinjaVan - Business Development Manager (Logistic Service Provider Sectors)

NinjaVan

Jakarta, Jakarta, Indonesia (On-Site)
6 Months ago
InMobiInMobi - Sales Manager

InMobiInMobi

Dubai, Dubai, United Arab Emirates (On-Site)
4 Weeks ago
Google - DV360 Programmatic Account Manager

Google

Dublin, County Dublin, Ireland (On-Site)
6 Days ago
NinjaVan - Manager, Sales (Client Success Management)

NinjaVan

Subang Jaya, Selangor, Malaysia (On-Site)
6 Months ago
Salesforce - Enterprise Account Executive

Salesforce

Sydney, New South Wales, Australia (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

About The Company

New York, New York, United States (Remote)

İstanbul, İstanbul, Türkiye (Remote)

Jakarta, Jakarta, Indonesia (On-Site)

İstanbul, İstanbul, Türkiye (On-Site)

İstanbul, İstanbul, Türkiye (On-Site)

United States (On-Site)

Taipei City, Taiwan (Hybrid)

İstanbul, İstanbul, Türkiye (Remote)

İstanbul, İstanbul, Türkiye (Remote)

View All Jobs

Get notified when new jobs are added by USE Insider

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug