Customer Success Manager

4 Months ago • 2-12 Years • Operations

Job Summary

Job Description

Cision seeks a Customer Success Manager to nurture strategic client relationships in Lyon, France. You will be responsible for ensuring clients maximize value from Brandwatch products and services, building strong relationships with key stakeholders, and acting as a trusted advisor. Strong communication, relationship-building, and problem-solving skills are essential. Experience in SaaS or agency environments is preferred.
Must have:
  • Customer Success
  • Account Management
  • SaaS Experience
  • Relationship Building
Good to have:
  • Marketing Principles
  • Brandwatch Expertise
  • Data Analysis
  • Project Management
Perks:
  • Professional Development
  • Career Growth

Job Details

Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.

Vos missions :

    • Vous serez responsable de la relation globale avec votre portefeuille de clients stratégiques, en établissant une relation de conseiller de confiance et en veillant à ce que les clients tirent une valeur optimale de nos produits et services. 
    • Cela signifie travailler en étroite collaboration avec les clients pour s'assurer qu'ils sont équipés pour adopter les technologies Brandwatch, ainsi que pour s'assurer que leur investissement les aide à atteindre leurs objectifs. 
    • Vous établirez des relations solides avec vos principaux points de contact, dans le but de créer des champions Brandwatch actifs et des sponsors exécutifs au sein de chaque compte. Vos clients vous verront comme un conseiller de confiance. 
    • Vous documenterez les commentaires des clients et les demandes de produits, en les défendant en interne pour vous assurer que notre feuille de route produit est développée en fonction des besoins de nos clients. 
    • Vous travaillerez avec les clients pour établir des plans stratégiques, des objectifs et d'autres indicateurs de performance clés et les aider à atteindre leurs objectifs. 
    • Vous effectuerez une analyse et une planification régulières des comptes afin d'identifier et d'atténuer les risques pour la santé des clients, et d'identifier et de réaliser des opportunités de croissance. 
    • En atteignant les objectifs ci-dessus, vous serez en mesure de nourrir les opportunités de défense des intérêts des clients et de co-marketing qui profitent à l'organisation du client ainsi qu'à la nôtre. 

Votre profil :

    • Anglais C1 
    • 2+ ans d'expérience en Customer Success/Account Management, ou un rôle proche en SAAS ou en agence. 
    • Excellentes compétences en communication écrite et verbale. 
    • Un excellent bâtisseur de relations. Quel que soit votre type de personnalité, vous devrez établir des relations aux niveaux opérationnel et exécutif. 
    • Un parti pris pour l'action et un état d'esprit de solution lorsqu'il s'agit de résoudre des problèmes. 
    • Connaissance intermédiaire des principes et des meilleures pratiques du marketing. 
    • Responsabilisation et travail en autonomie 
    • Motivé par les objectifs et enthousiaste à l'idée d'atteindre des objectifs commerciaux. 
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
 
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
 
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
 
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process. 

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