Customer Success Manager

1 Month ago • 2-3 Years • $90,000 PA - $120,000 PA

Job Summary

Job Description

The Customer Success Manager will manage strategic customer relationships, from leasing teams to C-suite members. They need to understand products, bridge the gap between customers and internal teams. They will be the product expert, guiding the user experience, and ensuring customer satisfaction. This includes dealing with complex technical issues, building customer loyalty, and focusing on user workflows, integrations. The role also involves providing world-class support, writing documentation, leading workshops, driving product adoption, and proactively identifying underperforming customers.
Must have:
  • 2-3 years of B2B client-facing experience.
  • Demonstrated ability to take ownership and accountability.
  • Strong written and verbal communication skills.
  • Ability to read and understand technical documentation.
  • Manage a book of business of at least $2.5M ARR.
  • Ability to prioritize effectively and get things done.
  • Willingness to work in person at the office 4-5 days a week.
Perks:
  • Equity in the company in the form of stock options
  • Medical, Dental and Vision premiums covered at 100%
  • Fully paid parental leave
  • Commuter benefits
  • 401k benefits
  • Monthly fitness stipend
  • Midtown south office with an open floor plan, fully stocked kitchen, and company paid lunch
  • Fun company social events through our Elise and the City program
  • Unlimited vacation and paid holidays

Job Details

About EliseAI

EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and society’s overall wellbeing. Conversely, any solution or technology that solves problems in these areas will have an impact that ripples far beyond them. 

That’s the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems, then EliseAI is the right place for you.

About The Role

EliseAI is looking for a Customer Success Manager who will own strategic relationships with our customers, working with everyone from frontline leasing teams to members of the C-Suite. The role requires someone who can develop a deep understanding of our products, in order to bridge the gap between our customers and our internal technology teams.

You’ll serve as the product expert, guiding the user experience for customers, and owning customer satisfaction through their use of EliseAI’s products. A proven track record of creating and maintaining deep, lasting relationships with customers is a must, as you’ll be dealing with technical and complex issues while creating excitement and loyalty with EliseAI’s customers. We are open to hiring someone in the NYC, SF, Boston or Chicago area. 

Key Responsibilities

  • Become an expert in EliseAI’s products - with a heavy focus on user workflows, integrations and how our products work together
  • Understand our customer’s business needs and goals, effectively communicate the AI’s value ensuring successful adoption and utilization of our products
  • Provide world-class support by taking ownership on customer issues - working closely with the Engineering, Product and Support teams to address and resolve client issues quickly
  • Write documentation and host workshops on our product offerings to keep customers up-to-date with new features
  • Drive adoption of new products and features and assist with the launch
  • Partner with the implementation team to lead discovery into client goals and best practices to successfully project manage client onboardings
  • Strategize with our sales team to build, own, and execute client success and engagement plans
  • Review client reporting and usage metrics regularly to determine how to optimize your customers’ performance
  • Proactively identify underperforming customers and execute plans to improve the customer’s success in order to prevent churn
  • Act as a conduit between customers and internal teams, gathering customer feedback, documenting feature requests, and proving client insights to our Engineering and Product teams to enable continuous improvement of our product roadmap

Requirements

  • 2-3 years of technical B2B client-facing experience with a SaaS product 
  • Demonstrable ability to take ownership and accountability, and act on client objectives in a technical environment
  • Strong written and verbal communication skills including the ability to communicate technical language to non-technical customers
  • Ability to read and understand technical documentation and analyze data sets 
  • Currently manage a book of business of at least $2.5M ARR
  • Must thrive in working in a fast-paced environment
  • Ability to prioritize effectively and get things done 
  • Willingness to work in person at our office 4-5 days a week

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

Benefits

In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:

  • Equity in the company in the form of stock options 
  • Medical, Dental and Vision premiums covered at 100%  
  • Fully paid parental leave
  • Commuter benefits 
  • 401k benefits
  • Monthly fitness stipend
  • Our brand new Midtown south office with an open floor plan, fully stocked kitchen, and company paid lunch
  • Fun company social events through our Elise and the City program
  • Unlimited vacation and paid holidays

Job Compensation Range:

The salary range for this role is $90,000 - $120,000 (OTE $112,500 - $142,500). EliseAI offers a competitive total rewards package which includes base salary, equity, a comprehensive benefits & perks package, and commission for the TCSM role. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at recruiting@eliseai.com 

 

 

#li-onsite

Similar Jobs

Threat connect - Business Development Representative

Threat connect

Arlington, Virginia, United States (On-Site)
1 Month ago
high radius - Technical Recruiter

high radius

Hyderabad, Telangana, India (On-Site)
3 Weeks ago
Quizizz - Group Product Marketing Manager

Quizizz

Bengaluru, Karnataka, India (On-Site)
2 Months ago
smartbear - API Product Owner

smartbear

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)
1 Month ago
Sailpoint - Staff Technical Program Manager

Sailpoint

Austin, Texas, United States (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Salesforce - Senior Director of Product Management, Hyperforce

Salesforce

San Francisco, California, United States (On-Site)
1 Month ago
Cognite - Senior Solutions Architect

Cognite

Austin, Texas, United States (Hybrid)
1 Month ago
USE Insider - Customer Support Specialist - Istanbul

USE Insider

Istanbul, İstanbul, Türkiye (Hybrid)
8 Months ago
Salesforce - Revenue Cloud Solution Engineer

Salesforce

London, England, United Kingdom (On-Site)
1 Month ago
Xplor Technologies - Sr. Software Engineer - .Net

Xplor Technologies

Pune, Maharashtra, India (On-Site)
3 Months ago
upwork - Director, Enterprise Account Management

upwork

(Remote)
2 Months ago
Alation - Senior Privacy Specialist

Alation

Chennai, Tamil Nadu, India (Hybrid)
2 Months ago
Banyan Software - Engineering Manager

Banyan Software

Chennai, Tamil Nadu, India (On-Site)
2 Months ago
Poppulo - Senior Sales Enablement Coordinator & Content Developer

Poppulo

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
DevRev - Architect - Applied AI Engineering

DevRev

Bengaluru, Karnataka, India (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Boston, Massachusetts, United States

HCL Tech - Senior Designer PDMS, Plant Modeling, Piping

HCL Tech

Minnesota, United States (On-Site)
4 Weeks ago
Sphere Entertainment Co - Temp Project Manager, Experiential Activations - Atrium

Sphere Entertainment Co

Burbank, California, United States (On-Site)
2 Months ago
HCL Tech - Sr. program manager with agile

HCL Tech

Virginia, United States (On-Site)
3 Weeks ago
Forescout Technologies  Inc  - Technical Support Engineer

Forescout Technologies Inc

Dallas, Texas, United States (On-Site)
2 Months ago
Fliff - Machine Learning Compiler Engineer

Fliff

Sunnyvale, California, United States (On-Site)
3 Weeks ago
Qualcomm - Computer Packer

Qualcomm

Duluth, Georgia, United States (On-Site)
1 Month ago
Star schema - Engineer - Hotel Shop (Swing Shift)

Star schema

Las Vegas, Nevada, United States (On-Site)
1 Month ago
Moloco - Executive Assistant

Moloco

Redwood City, California, United States (On-Site)
1 Month ago
Highspot - Principal Engineer, Interact Analytics Experiences (Platform/Full-Stack/In-App)

Highspot

Seattle, Washington, United States (Hybrid)
2 Months ago
A-Team - AI Strategy Lead

A-Team

New York, New York, United States (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!