Customer Success Manager

4 Days ago • 3 Years + • Operations

Job Summary

Job Description

Playtech seeks a US iGaming Customer Success Manager to support the CSM team. Responsibilities include leveraging deep knowledge of customer business models and product offerings to develop optimization strategies. The role requires strong analytical skills to gather, analyze, and report on key business metrics (KPIs, billing, promotions). The CSM will also collaborate with cross-functional teams, maintain project documentation, and present findings to various stakeholders. This position demands expertise in the US iGaming industry landscape, regulatory frameworks, and competitive analysis. Day-to-day operations support and liaison work between business and project stakeholders are also key aspects of the job.
Must have:
  • US iGaming industry knowledge
  • Strong analytical & problem-solving skills
  • Excellent communication & interpersonal abilities
  • Experience in Business Analysis or similar role
  • Proficiency in data analysis tools & reporting
  • Ability to work in a global organization

Job Details

Company Description

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries.

Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo and poker. Read more about who we are and what we do here: www.playtech.com & www.playtechpeople.com 

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech’s overall commitment to responsible business practices.

Job Description

Playtech is seeking a US iGaming Customer Success Manager to join our Operation Team in the US. The Customer Success Manager will work with the Customer Success Management team. You will support CSM team with a deep knowledge of the customers’ business model and product offering and develop strategies and plans to ensure that customers optimize Playtech products. The CSM will also establish and maintain close relationships with various departments across the global Playtech organization.

What you will be working on:

  •  Possess knowledge of US iGaming industry landscape and competitors’ products and developments, as well as regulatory frameworks and compliance
  • Support with day-to-day business operations to ensure PT content is released on schedule.
  • Gather, review, and analyze iGaming business and industry data, including KPI’s, billing, promotion, and other key metrics using data analytics tools.
  • Produce reports/slides to summarize the business performance.
  • Maintain documentation regarding various projects, process flows, and operations.
  • Serve as a liaison between business and other project stakeholders.
  • Present findings, recommendations, and project updates to various audiences.

Qualifications

  • Proven experience as a Business Analyst or similar in a related role
  • Strong analytical, problem-solving, and critical thinking skills
  • Excellent communication skills and interpersonal abilities
  • Proficiency in requirement-gathering techniques, creating reports, and documentation.
  • Ability to collaborate effectively with cross-functional teams.
  • Knowledge of relevant tools such as JIRA, Confluence, and Proficient in Microsoft Office
  • BA in Business Administration or equivalent (BSc also acceptable)
  • Must be knowledgeable and capable of working in a global organization.
  • 3+ Years US iGaming industry
  • This position may require travel (estimated travel <10%)

Additional Information

If you need reasonable accommodation and/or assistance during the application and hiring process, applicants can contact Playtech US-Human Resources via email: HRUS@playtech.com. Our team will be happy to help!

 Playtech is an equal opportunity employer. All qualified applicants will receive consideration of employment equally without regard to age, ancestry, color, gender identity or expression, national origin, physical or mental disability, protected veteran, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.

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About The Company

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7300 employees in 19 countries


Playtech is the gambling industry’s leading software and services supplier and partners with many of the world’s leading regulated online, retail and mobile operators, land-based casino groups, government sponsored entities such as lotteries, and new entrants opening operations in newly-regulated markets. Its business intelligence-driven gambling software offering includes casino, live casino, bingo, poker and sports betting.


We are the pioneers of Omni-channel gambling which, through Playtech ONE, offers operators and their customers, a seamless, anytime, anywhere experience across any product, any channel (online, mobile, retail) and any device using a single account and single wallet. It provides marketing expertise, sophisticated CRM solutions and other services for operators seeking a full turnkey solution.


The company has won numerous awards including the prestigious Gaming Intelligence Game of the Year award 2018 for its Age of the Gods games that includes slots, table games and live casino.


Alongside our own cutting-edge gaming studios and content we license some of the world's most popular brands from Hollywood studios including Warner Bros. Consumer Products on behalf of DC Entertainment, Paramount, Fox, NBC Universal, MGM and many more.


Playtech Financials operates both on a B2C and B2B basis. Our B2C focused offering is an established and growing online CFDs broker, operating the brand markets.com. Our B2B offering includes the division's proprietary trading platform, CRM and back-office systems, as well as its liquidity technology platform which provides retail brokers with multi-asset execution, prime brokerage services, liquidity and complementary risk management tools.


If you are an ambitious, creative thinker and would like to work for us we want to hear from you!


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