Customer Success Manager

As our Customer Success Manager, you will be in constant interaction with our Enterprise and Mid- Market clients to provide the best customer experience and, of course, maintain our current churn rate.

We are looking for a Customer Success Manager to help us strategically guide our customers to maximise the value of our product and enable them to achieve their business goals protecting their online revenues.

You will leverage your experience and passion in relationship management, creative problem solving, and Customer Success to drive business outcomes for your customers while being responsible for best-in-class user adoption, revenue retention & growth, and customer advocacy.

Your responsibilities will include:

• Managing portfolio of clients
• Work cross-teams to boost client results
• Hold regular meetings with your portfolio of clients
• Keep clients up-to date on initiatives and product launches
• Detect areas of improvement on client KPIs and execute on them