Customer Success Manager

2 Months ago • 2-7 Years • Manufacturing

Job Summary

Job Description

The Customer Success Manager at Salesforce will help advance integration maturity by providing guidance on design patterns, governance, and best practices. They will collaborate with stakeholders to establish a Center for Enablement (C4E), identify MuleSoft experts, and create knowledge repositories. The role involves partnering with technology leadership to define MuleSoft's platform integration across business lines, serving as a trusted advisor on MuleSoft's suitability, and recommending its use to further business objectives. The manager will collaborate with architectural governance teams, guide teams to MuleSoft production, educate on API-led approaches, and document API reuse. They'll establish working relationships with project teams, present success stories, ensure partner alignment, and help customers achieve business goals on the Salesforce platform. The role also includes partnering with internal teams for after-hours coordination, following infrastructure incidents, and advocating for customers during high-severity case resolution.
Must have:
  • MuleSoft expertise
  • API-led approach implementation
  • Technical leadership and guidance
  • Collaboration with stakeholders
  • Documentation and presentation skills
  • Problem-solving and issue resolution
Good to have:
  • Experience with Salesforce platform
  • Knowledge of various technologies and design patterns

Job Details

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc. seeks Customer Success Manager in Austin, TX:

Job Duties: Help advance integration maturity by providing guidance around common design patterns, governance, shared infrastructure, technical leadership, and other best practices. Collaborate with different stakeholders, helping them establish their Center for Enablement (C4E), including the identification of MuleSoft experts and helping to create knowledge, code repositories and reusable components. Partner with the technology leadership and architecture teams to define how MuleSoft's platform will integrate across all the enterprise's lines of business and products. Serve as a trusted advisor to interested groups by helping them understand where MuleSoft is not a good fit and where other technologies may be better aligned with their objectives. Review the business and technical objectives of the various groups and recommend where and how the Anypoint platform can be used to further those objectives. Collaborate with the customers architectural governance team to define recommended best practices about using MuleSoft as part of overall platform strategy. Help put several teams on a path to production using MuleSoft within their platform. Educate the customers teams about MuleSoft's API led approach and help them implement that approach into their overall architectures. Document concrete examples of API reuse within and across diverse groups. Establish working relationships with all project teams and embed in each team architectural and design processes. Present the approach and success stories within customers following our API-led, C4E, and OBD methodologies. Ensure that all partners working for the customer are educated and aligned to the points above. Help customers achieve their business goals and outcomes on the Salesforce platform and coordinate the completion of the Signature Success catalog of services as required for the customer. Partner with internal teams like Signature Support delivery and the Critical Incident Center for after-hours coordination. Follow infrastructure incidents that impact customers, supervise the internal root cause analysis efforts to provide the customer a description of the cause and future prevention actions. Advocate for customers during the triage and resolution of high severity cases to help resolve these issues. Telecommuting is an option.

Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), Technology, Biotechnology, Engineering Technology, or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in a related field OR Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), Technology, Biotechnology, Engineering Technology, or a related quantitative discipline, and five (5) years of progressively responsible experience in the job offered or in any occupation in a related field.

Special Skill Requirements: (1) Writing use cases and design documents; (2) Coding and unit testing; (3) WSDL; (4) UML; (5) SOA design patterns; (6) Eclipse; (7) XQuery; (8) JAVA and J2EE; (9) SOAP; (10) Python.

Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. 

Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 21-1165. Salesforce is an Equal Opportunity & Affirmative Action Employer.

#LI-DNI

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

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