Customer Success Manager - Indonesia

9 Months ago • 12 Years + • Customer Service

Job Details

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We’ve unlocked unicorn status following our Series D round We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, Avon, CNN, and the list goes on.
Having recently unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M USD in CARR (Committed Annual Recurring Revenue). Insider was named a leader in the The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and eCommerce Personalization.

When our team founded Insider, they not only sought to create a product company, but to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100projects shecodes, sheleads and shemarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers. 

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.


Job Description

    • Being the main point of contact that meets/talks to the partner the most. No one else in the company knows the partner better than you do
    • Having the ownership to understand the partner’s business, their needs, the stakeholders involved and communicate this internally
    • Discovering best-fit features and use cases drive high impact results
    • Overseeing product/feature adoption level and helping your customers to set relevant objectives and success metrics
    • Conducting regular check-in calls with customers to ensure product adoption and execution timelines are on track
    • Being responsible for making sure that things get done internally and externally, liaising with the different parties involved Executing Project Management role and ownership of overall lifetime of success with relevant parties starting from onboarding to next step of life cycle stages
    • Monitoring Health Score and CSAT metrics and setting Quarter/monthly action plans to achieve the next success milestone

What we expect from you

    • A university degree in Business, Marketing, Engineering, or related fields
    • To have, to some extent, digital marketing related experience in a customer-oriented position
    • To show us that “you’ve got what it takes” to collaborate and build strong relationships with customers, especially at the executive level
    • Solid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills. Alas, we’ve got clients all over the world!
    • To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients
    • To cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance with Superior project and time management skills. A keen eye for detail is a plus!
    • Passion for testing, measuring, and improving outreach and follow up the effectiveness
    • The ability and flexibility to work in a fast-paced startup environment
    • Solid understanding of basic web concepts and digital marketing.
Was this position made for you?
So let’s talk! We’re curious bugs and can’t wait to get to know you.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

Please follow Insider on LinkedIn, Instagram, Youtube, and Medium!

Similar Jobs

Axon - Senior Accountant, Revenue Policy & Enablement

Axon

Denver, Colorado, United States (Hybrid)
4 Weeks ago
Glean - Sales Development Manager

Glean

Palo Alto, California, United States (On-Site)
2 Months ago
HappyRobot - Legal Counsel

HappyRobot

Madrid, Community Of Madrid, Spain (Hybrid)
1 Week ago
dun bradstreet - Senior Principal Data Scientist, AaaS

dun bradstreet

Frankfurt Am Main, Hessen, Germany (Hybrid)
1 Month ago
EMA - Backend Engineer

EMA

California, United States (Hybrid)
4 Months ago
Saviynt - Identity Security - Customer Success Manager

Saviynt

Warsaw, Masovian Voivodeship, Poland (On-Site)
4 Months ago
Stem,  Inc  - Tier 2 Support Specialist

Stem, Inc

Broomfield, Colorado, United States (On-Site)
3 Weeks ago
Hyperhug - Customer Support Specialist

Hyperhug

Cyprus (Remote)
4 Weeks ago
USE Insider - Customer Education Specialist

USE Insider

Istanbul, İstanbul, Türkiye (Hybrid)
9 Months ago
Growe - Customer Support Representative

Growe

Chile (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

CyberArk - Senior Cloud Engineer - ARS Team

CyberArk

Israel (Hybrid)
2 Months ago
Sprinkler - Lead Project Manager

Sprinkler

Florida, United States (Remote)
3 Months ago
USE Insider - Inside Sales Specialist - Korea

USE Insider

Seoul, South Korea (Hybrid)
1 Week ago
nissan - B2E Domain: PM/Business Analyst (General Manager)

nissan

Japan (Hybrid)
2 Weeks ago
Salesforce - Territory Account Executive - SMB

Salesforce

Mexico City, Mexico (On-Site)
8 Months ago
Canva - Enterprise Sales Manager

Canva

Austin, Texas, United States (Remote)
2 Weeks ago
Sprinkler - Platinum Support Account Manager I

Sprinkler

Gurugram, Haryana, India (On-Site)
3 Weeks ago
endava - Senior Business Analyst (Payments Industry)

endava

São Paulo, State Of São Paulo, Brazil (On-Site)
2 Months ago
Harvey - Enterprise Customer Success Manager

Harvey

San Francisco, California, United States (Hybrid)
1 Week ago
Revenera - Senior Site Reliability Engineer

Revenera

Bengaluru, Karnataka, India (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Jakarta, Jakarta, Indonesia

PwC - Associate – Manager of Energy Transition

PwC

Jakarta, Indonesia (On-Site)
1 Year ago
bytedance - Head of Compliance, Indonesia - Global Payment

bytedance

Jakarta, Jakarta, Indonesia (On-Site)
3 Months ago
GoTo Group - Logistics Strategic Insight Manager

GoTo Group

Jakarta, Indonesia (On-Site)
6 Months ago
GoTo Group - Sales Support Manager

GoTo Group

Jakarta, Jakarta, Indonesia (On-Site)
9 Months ago
Tencent - Tencent Cloud - Senior Channel/Strategic Sales Executive (Emerging Markets)

Tencent

Jakarta, Jakarta, Indonesia (On-Site)
7 Months ago
GoTo Group - Corporate Development Associate

GoTo Group

Jakarta, Indonesia (On-Site)
1 Week ago
NinjaVan - Field Sales Executive

NinjaVan

Jakarta, Indonesia (Hybrid)
3 Months ago
hogarth - Copywriter (Freelance, Bahasa Indonesia)

hogarth

Jakarta, Indonesia (On-Site)
2 Months ago
Marsh McLennan - Client Relationship Management - Analyst

Marsh McLennan

Jakarta, Indonesia (Hybrid)
2 Months ago
GoTo Group - Senior Data Analyst - Growth

GoTo Group

Jakarta, Indonesia (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Anthology  Inc  - Technical Lead - Professional Services Support

Anthology Inc

Bengaluru, Karnataka, India (Hybrid)
2 Months ago
Reltio - Customer Success Manager

Reltio

London, England, United Kingdom (On-Site)
3 Weeks ago
playrix  - Customer Support Representative (German)

playrix

Ireland (Remote)
9 Months ago
bohemia interactive - E-commerce Customer Support

bohemia interactive

Bangkok, Bangkok, Thailand (On-Site)
5 Months ago
Tesla - Deskside Support Technician

Tesla

North Holland, Netherlands (On-Site)
5 Months ago
Coupa - Regional Vice President, Customer Support

Coupa

Bogotá, Bogota, Colombia (Hybrid)
2 Weeks ago
Rippling - Customer Support Supervisor, Compliance

Rippling

United States (Remote)
1 Month ago
Aristocrat - Customer Service Representative

Aristocrat

Manchester, New Hampshire, United States (Hybrid)
1 Week ago
Axel springer - Customer Engagement Specialist

Axel springer

Arlington, Virginia, United States (On-Site)
2 Months ago
Mashgin - Remote Technical Support

Mashgin

(Remote)
7 Months ago

Get notifed when new similar jobs are uploaded

About The Company

State Of São Paulo, Brazil (Hybrid)

Istanbul, İstanbul, Türkiye (Remote)

State Of São Paulo, Brazil (Hybrid)

Istanbul, İstanbul, Türkiye (Hybrid)

State Of São Paulo, Brazil (Hybrid)

Istanbul, İstanbul, Türkiye (Hybrid)

Seoul, South Korea (Hybrid)

Istanbul, İstanbul, Türkiye (On-Site)

Taipei City, Taiwan (Hybrid)

View All Jobs

Get notified when new jobs are added by USE Insider

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug