Customer Success Manager - Indonesia

8 Months ago • 12 Years + • Customer Service

Job Details

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We’ve unlocked unicorn status following our Series D round We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, Avon, CNN, and the list goes on.
Having recently unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M USD in CARR (Committed Annual Recurring Revenue). Insider was named a leader in the The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and eCommerce Personalization.

When our team founded Insider, they not only sought to create a product company, but to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100projects shecodes, sheleads and shemarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers. 

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.


Job Description

    • Being the main point of contact that meets/talks to the partner the most. No one else in the company knows the partner better than you do
    • Having the ownership to understand the partner’s business, their needs, the stakeholders involved and communicate this internally
    • Discovering best-fit features and use cases drive high impact results
    • Overseeing product/feature adoption level and helping your customers to set relevant objectives and success metrics
    • Conducting regular check-in calls with customers to ensure product adoption and execution timelines are on track
    • Being responsible for making sure that things get done internally and externally, liaising with the different parties involved Executing Project Management role and ownership of overall lifetime of success with relevant parties starting from onboarding to next step of life cycle stages
    • Monitoring Health Score and CSAT metrics and setting Quarter/monthly action plans to achieve the next success milestone

What we expect from you

    • A university degree in Business, Marketing, Engineering, or related fields
    • To have, to some extent, digital marketing related experience in a customer-oriented position
    • To show us that “you’ve got what it takes” to collaborate and build strong relationships with customers, especially at the executive level
    • Solid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills. Alas, we’ve got clients all over the world!
    • To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients
    • To cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance with Superior project and time management skills. A keen eye for detail is a plus!
    • Passion for testing, measuring, and improving outreach and follow up the effectiveness
    • The ability and flexibility to work in a fast-paced startup environment
    • Solid understanding of basic web concepts and digital marketing.
Was this position made for you?
So let’s talk! We’re curious bugs and can’t wait to get to know you.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

Please follow Insider on LinkedIn, Instagram, Youtube, and Medium!

Similar Jobs

USE Insider - Customer Success Manager

USE Insider

Bangkok, Thailand (Hybrid)
7 Months ago
Mindtickle - Staff Engineer

Mindtickle

Pune, Maharashtra, India (On-Site)
3 Months ago
adictiz - HR Intern H/F

adictiz

Lille, Hauts-de-France, France (Hybrid)
1 Month ago
London stock Exchange - Senior Product Manager

London stock Exchange

London, England, United Kingdom (On-Site)
1 Month ago
Alpha Sense - Technical Support Engineer

Alpha Sense

Vancouver, British Columbia, Canada (On-Site)
1 Month ago
Square - Customer Service Representative

Square

Jacksonville, Florida, United States (On-Site)
1 Week ago
Luxoft - Partnerships and Customer Success Lead

Luxoft

Italy, New York, United States (Remote)
7 Months ago
OKX - Specialist, Customer Service (API Support)

OKX

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Month ago
Paytm - Customer Support Associate

Paytm

Mumbai, Maharashtra, India (On-Site)
2 Weeks ago
Star schema - Customer Service Representative

Star schema

Perris, California, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

roof games - Product Owner / Product Manager (Digital Asset)

roof games

Istanbul, İstanbul, Türkiye (On-Site)
2 Months ago
Airbyte - Mid Market Account Executive

Airbyte

New York, New York, United States (On-Site)
2 Months ago
high radius - Technical Recruiter

high radius

Hyderabad, Telangana, India (On-Site)
3 Weeks ago
Banyan Software - Director of Sales and Marketing

Banyan Software

Pittsburgh, Pennsylvania, United States (Hybrid)
1 Month ago
Rippling - Technical Account Manager

Rippling

Canada (Remote)
2 Months ago
London stock Exchange - Head of Commodities, Trading Workflows

London stock Exchange

London, England, United Kingdom (On-Site)
2 Weeks ago
Glean - Technical Support Engineer ( Japan)

Glean

Japan (Remote)
5 Months ago
Highspot - Sr. Software Development Engineer, Coaching

Highspot

Hyderabad, Telangana, India (Hybrid)
11 Months ago
Zuora - Regional Field Marketing Manager - Southern Europe

Zuora

Paris, Île-de-France, France (On-Site)
1 Month ago
Figma - Solutions Consultant

Figma

Singapore (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Jakarta, Jakarta, Indonesia

GoTo Group - Data Analyst - Driver Experience & Fulfillment

GoTo Group

Jakarta, Indonesia (On-Site)
2 Months ago
GoTo Group - Senior IT GRC Manager

GoTo Group

Jakarta, Jakarta, Indonesia (On-Site)
8 Months ago
GoTo Group - Corporate & Tech Regulatory Manager

GoTo Group

Jakarta, Indonesia (On-Site)
2 Months ago
PwC - Associate & Senior Associate - Internal Firm Services (Talent Pool)

PwC

Jakarta, Jakarta, Indonesia (On-Site)
9 Months ago
GoTo Group - Software Engineer - Transport

GoTo Group

Jakarta, Indonesia (On-Site)
3 Months ago
PwC - Director - Deals Advisory - Corporate Finance

PwC

Jakarta, Jakarta, Indonesia (On-Site)
7 Months ago
NinjaVan - Operations Specialist

NinjaVan

Bali, Indonesia (On-Site)
9 Months ago
GoTo Group - Insight, Incubation & Supply Senior Associate

GoTo Group

Jakarta, Indonesia (On-Site)
4 Months ago
USE Insider - Account Director (Individual Contributor) - Indonesia

USE Insider

Jakarta, Jakarta, Indonesia (On-Site)
8 Months ago
USE Insider - Sales Manager - Indonesia

USE Insider

Jakarta, Jakarta, Indonesia (Hybrid)
8 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Sporty - IN Lead- Customer Success (Gurugram)

Sporty

Delhi, India (On-Site)
10 Months ago
Vercel - Senior Customer Success Manager

Vercel

United States (Remote)
1 Month ago
Star schema - Customer Service Representative

Star schema

Ely, Minnesota, United States (On-Site)
1 Week ago
Star schema - Customer Service Representative

Star schema

Clayton, North Carolina, United States (On-Site)
1 Week ago
Crunchyroll - Customer Experience Operations Analyst

Crunchyroll

Culver City, California, United States (On-Site)
5 Months ago
Tesla - Customer Experience Specialist, Delivery (Part Time)

Tesla

Bristol, England, United Kingdom (On-Site)
4 Months ago
Bosch Group - IT Help Desk Consultant 1st level with Italian

Bosch Group

Timișoara, Timiș, Romania (On-Site)
1 Week ago
OKX - Senior Agent, Customer Service

OKX

Budapest, Hungary (Hybrid)
1 Month ago
Blue wire software - Customer Service Representative

Blue wire software

Nashua, New Hampshire, United States (On-Site)
1 Week ago
D-market - Customer Support Specialist

D-market

Ukraine (On-Site)
1 Day ago

Get notifed when new similar jobs are uploaded

About The Company

Istanbul, İstanbul, Türkiye (Remote)

State Of São Paulo, Brazil (Hybrid)

Istanbul, İstanbul, Türkiye (On-Site)

Istanbul, İstanbul, Türkiye (Remote)

Istanbul, İstanbul, Türkiye (Remote)

Paris, Île-de-France, France (On-Site)

Paris, Île-de-France, France (Hybrid)

Istanbul, İstanbul, Türkiye (On-Site)

View All Jobs

Get notified when new jobs are added by USE Insider

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug