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Customer Success Onboarding Manager

Barracuda Networks Inc

England, United Kingdom (Hybrid)

Customer Success Onboarding Manager

11 Hours ago • All levels • Product Management

About the job

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Job Description

As a Customer Success Onboarding Manager at Barracuda Networks, you'll ensure a seamless onboarding experience for new clients. You will guide clients through the setup and configuration of Barracuda's software solutions, providing training, demos, and technical support. This involves troubleshooting issues, offering best practices, and collaborating with sales and technical teams to meet client needs. You'll maintain strong client relationships and act as a trusted point of contact throughout the onboarding phase. Experience in SaaS, cybersecurity, or technical support is a plus. Strong communication and problem-solving skills are essential.

Must have:

Lead client onboarding
Provide training and demos
Troubleshoot setup issues
Collaborate with cross-functional teams
Excellent communication skills

Good to have:

Experience in SaaS, cybersecurity, or technical support

Perks:

Internal mobility
Equity in the form of non-qualifying options

Req ID: 25-462

Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.

We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an employer that complies with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.

Envision yourself at Barracuda

As a Customer Success Onboarding Manager at Barracuda Networks, you will play a crucial role in ensuring a seamless and positive experience for new clients as they transition from sales to product implementation. You will guide customers through the onboarding process, helping them set up and configure our software solutions to meet their specific security needs. This includes providing product demos, troubleshooting setup issues, offering best practices, and training clients on platform features. You will work closely with cross-functional teams, such as Sales and Technical Support, to ensure a smooth deployment and maximize customer satisfaction. Strong communication and problem-solving skills are essential for this customer-facing role.

What you’ll be working on:

Lead the onboarding process for new clients, ensuring timely and successful implementation of the product.
Provide training, demos, and technical support to help clients understand and use the platform effectively.
Collaborate with sales and technical teams to tailor the implementation process to each client's specific needs.
Troubleshoot and resolve setup issues, ensuring a smooth transition to daily use of the product.
Maintain strong relationships with clients, acting as a trusted point of contact during the onboarding phase.

What you bring to the role:

Experience in SaaS, cybersecurity, or technical support is a plus.
Excellent communication, organizational, and problem-solving skills.
Ability to understand and explain technical concepts to non-technical users.
Customer-focused with a strong desire to ensure client success.

What you’ll get from us:

A team where you can voice your opinion, make an impact, and where you and your experiences are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda. In addition, you will receive equity, in the form of non-qualifying options.

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