Customer Success Representative
Job Summary
Job Description
- 2-4 years prior experience
- Completed an undergraduate degree
- Fluent in both Portuguese & English or Spanish & English
- Excellent written and verbal communication skills
- Math Skills
- Critical Thinking & Problem-Solving skills
- Willingness to learn about technology
- Proficiency in Windows or Microsoft Office
- Exceptional organizational skills
- Ability to work in a semi-autonomous and fast-paced environment
- High-energy, motivated self-starter
7 skills required
Job Details
Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.
With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.
The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps
and data are protected and always available.
Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.
Your Role
The Customer Success Representative is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners. The Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers.
Responsibilities
- Effectively manages renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue, as well as upsell and cross sell
- Ensures customer success and goes above and beyond to ensure customer retention and satisfaction
- Proactively monitors the funnel of expiring agreements, executes actions in a timely manner to ensure the continuation of assigned customers on maintenance agreements
- Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements
- Positively interacts and collaborates with customers, Veeam partners, and Veeam associates
- Identifies and pursues maintenance reinstatement opportunities
- Accurately records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
- Achieves target quota
Requirements
- 2-4 years prior experience
- Completed an undergraduate degree from an accredited college or university
- Ability to work in a hybrid environment based in Alpharetta, GA
- Fluent in both Portuguese & English or Spanish & English
- Excellent written and verbal communication skills
- Math Skills (Basic statistics and terms)
- Critical Thinking & Problem-Solving skills
- Willingness to learn about technology
- Proficiency in Windows or Microsoft Office
- Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
- Ability to work in a semi-autonomous and fast-paced environment
- High-energy, motivated self-started prepared to handle high number of email communications and out-bound telephone calls
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About The Company
Veeam’s got your workloads covered — cloud, on‑prem, remote sites, and everything else in between. Our Zero Trust principles are baked into every backup, ensuring your data is protected and ready for recovery. Wherever your data lives, Veeam works with that, too.
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