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Customer Success Specialist

Catalonia, Spain (On-site)

Customer Success Specialist

3 Hours ago • 1-2 Years • Operations • Undisclosed

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Job Description

Join our team as a Customer Success Specialist in the dynamic gaming industry! Key responsibilities include overseeing daily game operations (data collection and analysis), handling player service issues, identifying and reporting game bugs, proposing game enhancements, maintaining relationships with video/image creators, and assisting with social media management (Facebook, Instagram). The ideal candidate is passionate about gaming (SLG experience preferred), possesses strong communication and coordination skills, exhibits a responsible and innovative mindset, and has excellent Spanish (and intermediate English) language skills. Previous international experience is a plus.

Must have:

Oversee daily game operations
Handle customer service issues
Propose game enhancements
Maintain relationships with creators
Assist with social media management
Strong communication skills
Excellent Spanish, intermediate English
Passion for gaming (SLG preferred)

Good to have:

Bachelor's degree (people-centered)
Previous international experience

Perks:

Be part of a leading gaming company
Work with a passionate team
Career growth opportunities
Competitive salary and benefits
On-site work model

Join Our Team as a Customer Success Specialist!

Are you passionate about the gaming industry and ready to take your career to the next level? Do you thrive in a dynamic, fast-paced environment? If so, we have the perfect opportunity for you! We are looking for a dedicated and enthusiastic Customer Success Specialist to join our team.

Key Responsibilities:

- Oversee daily game operations, including data collection and analysis.

- Handle customer service issues for players, promptly identifying, reporting, and seeking solutions for game bugs .

- Develop a deep understanding of our games, then follow up and propose enhancements to improve game success and player satisfaction.

- Maintain and follow up with game video/image creators regularly.

- Assist in maintaining daily social media platforms for the game, such as Facebook and Instagram.

Requirements:

- Preferably specialized in some people center related bachelor's degree. Candidates with 1-2 years of work experience are highly preferred.

- Passionate about the gaming industry, with extensive experience in SLG games preferred.

- Strong coordination and communication skills, a solid sense of responsible, innovative mindset, learning ability, and team spirit.

- Good logical thinking abilities, excellent listening and speaking skills in Spanish and intermediate level of English.

- Previous work, study, or life experience abroad is highly preferred.

Why Join Us?

- Be part of a leading company in the gaming industry.

- Work with a dynamic and passionate team.

- Opportunity for career growth and development.

- Competitive salary and benefits.

- On-site work model.

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About The Company

IGG

26 Active Jobs

Established in 2006, IGG is a renowned developer and publisher of mobile games and applications with a strong global presence and an international customer base of over 1.6 billion users with over 38 million MAU. Leveraging its success in client and browser PC online games, the Group changed its strategy to target the mobile games market in 2013. After years of effort, the Group’s mobile games are now available in 23 different languages worldwide, and the APP Business has also hit its stride after a decade of perseverance. Embracing our corporate spirit of “Innovators at Work, Gamers at Heart”, the Group is dedicated to creating high-quality and enjoyable games and applications that will stand the test of time.

IGG is headquartered in Singapore with local offices in the United States, China, Canada, Japan, South Korea, Thailand, the Philippines, Indonesia, Brazil, Türkiye, Italy and Spain, and users from more than 200 countries and regions worldwide. Over the years, IGG has aggressively pursued a strategy of globalisation in R&D and operations, establishing long-term relationships with over 100 business partners, including global platforms, advertising channels, and vendors such as Apple, Google, and Meta. The Group’s international presence and partnerships have enhanced its competitive advantage in the industry.

We are in constant search of talents for our overseas studios, check out careers website ( http://jobs.igg.com/) to get to know about our openings in:

IGG Singapore

IGG USA

IGG Canada

IGG Brazil

IGG China

IGG Japan

IGG Korea

IGG Thailand

IGG Indonesia

IGG Philippines

IGG Spain

IGG Türkiye