Customer Success Specialist
Job Summary
Job Description
- Oversee daily game operations
- Handle customer service issues
- Propose game enhancements
- Maintain relationships with creators
- Assist with social media management
- Strong communication skills
- Excellent Spanish, intermediate English
- Passion for gaming (SLG preferred)
- Bachelor's degree (people-centered)
- Previous international experience
- Be part of a leading gaming company
- Work with a passionate team
- Career growth opportunities
- Competitive salary and benefits
- On-site work model
4 skills required
Job Details
Join Our Team as a Customer Success Specialist!
Are you passionate about the gaming industry and ready to take your career to the next level? Do you thrive in a dynamic, fast-paced environment? If so, we have the perfect opportunity for you! We are looking for a dedicated and enthusiastic Customer Success Specialist to join our team.
Key Responsibilities:
- Oversee daily game operations, including data collection and analysis.
- Handle customer service issues for players, promptly identifying, reporting, and seeking solutions for game bugs .
- Develop a deep understanding of our games, then follow up and propose enhancements to improve game success and player satisfaction.
- Maintain and follow up with game video/image creators regularly.
- Assist in maintaining daily social media platforms for the game, such as Facebook and Instagram.
Requirements:
- Preferably specialized in some people center related bachelor's degree. Candidates with 1-2 years of work experience are highly preferred.
- Passionate about the gaming industry, with extensive experience in SLG games preferred.
- Strong coordination and communication skills, a solid sense of responsible, innovative mindset, learning ability, and team spirit.
- Good logical thinking abilities, excellent listening and speaking skills in Spanish and intermediate level of English.
- Previous work, study, or life experience abroad is highly preferred.
Why Join Us?
- Be part of a leading company in the gaming industry.
- Work with a dynamic and passionate team.
- Opportunity for career growth and development.
- Competitive salary and benefits.
- On-site work model.
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About The Company
Established in 2006, IGG is a renowned developer and publisher of mobile games and applications with a strong global presence and an international customer base of over 1.6 billion users with over 38 million MAU. Leveraging its success in client and browser PC online games, the Group changed its strategy to target the mobile games market in 2013. After years of effort, the Group’s mobile games are now available in 23 different languages worldwide, and the APP Business has also hit its stride after a decade of perseverance. Embracing our corporate spirit of “Innovators at Work, Gamers at Heart”, the Group is dedicated to creating high-quality and enjoyable games and applications that will stand the test of time.
IGG is headquartered in Singapore with local offices in the United States, China, Canada, Japan, South Korea, Thailand, the Philippines, Indonesia, Brazil, Türkiye, Italy and Spain, and users from more than 200 countries and regions worldwide. Over the years, IGG has aggressively pursued a strategy of globalisation in R&D and operations, establishing long-term relationships with over 100 business partners, including global platforms, advertising channels, and vendors such as Apple, Google, and Meta. The Group’s international presence and partnerships have enhanced its competitive advantage in the industry.
We are in constant search of talents for our overseas studios, check out careers website ( http://jobs.igg.com/) to get to know about our openings in:
IGG Singapore
IGG USA
IGG Canada
IGG Brazil
IGG China
IGG Japan
IGG Korea
IGG Thailand
IGG Indonesia
IGG Philippines
IGG Spain
IGG Türkiye
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