Customer Support Agent

1 Month ago • 1-2 Years • Administrative

Job Summary

Job Description

Papaya, a fast-growing global mobile games startup, seeks a Customer Support Agent to be the primary point of contact for players. Responsibilities include providing comprehensive information about Papaya's products and services, collaborating with other departments to resolve technical and payment issues, and offering exceptional email support. Payment support, including addressing failed payments and working with payment processors, is a key component. The ideal candidate possesses 1-2 years of customer support experience in a tech environment (gaming experience preferred), native-level English proficiency, and Hebrew proficiency. Strong problem-solving, time management, and conflict resolution skills are essential. The ability to handle multiple applications simultaneously and maintain a high attention to detail in a high-pressure environment is crucial.
Must have:
  • 1-2 years customer support experience in tech (gaming preferred)
  • Native English & Hebrew proficiency
  • Exceptional communication & problem-solving skills
  • High attention to detail & ability to multitask
Good to have:
  • Experience with payment processors

Job Details

Description

Papaya is a global mobile games startup based in TLV, expanding to Warsaw. Papaya has one of the fastest growth rates in the market and millions of players worldwide. Our team is building a unique, innovative tournament platform used by numerous popular games.

Love to play games? Want to join an exciting gaming startup?

We are looking for a team player, a quick learner who likes to think outside the box and is a motivated multi-tasker to join our team as a Customer Support Representative.

Responsibilities

  • Be the point of contact for our players
  • Provide comprehensive information regarding the products and services offered by Papaya
  • Work closely with other departments to solve our players' technical and payment issues
  • Provide exceptional support via email
  • Payment Support - provide support regarding failed payments and work with payment processors to ensure a seamless transition

Requirements

  • 1-2 years of Customer Support (emails/chat) in a tech environment - a must! (bonus points if it was a gaming company).
  • English proficiency (both spoken and written) - mother tongue level - a must.
  • Proficiency in Hebrew.
  • A service-oriented, customer-centric personality with the ability to ensure customer engagement by managing support queries.
  • The ability to address complaints and resolve conflict in a professional and decisive manner.
  • Time management skills and ability to prioritize tasks.
  • Strong troubleshooting and problem-solving skills.
  • Have a can-do approach - be creative and committed to contributing ideas and practical solutions to the team.
  • Strong ability to navigate through multiple applications and platforms simultaneously.
  • High attention to detail and ability to perform well in a high-pressure environment - a must.
  • A Team player..
  • Experience with payment processors - an advantage.

Similar Jobs

IO Interactive - Technical Artist

IO Interactive

Barcelona, Catalonia, Spain (Hybrid)
1 Month ago
Ubisoft - Lead Artist

Ubisoft

Saint-Mandé, Île-de-France, France (Hybrid)
2 Months ago
Evolution - English Speaking Game Presenter

Evolution

Sofia, Sofia City Province, Bulgaria (On-Site)
10 Months ago
Assystems - Sr. Structural Engineer

Assystems

Al Khobar, Eastern Province, Saudi Arabia (On-Site)
5 Months ago
ION - Sales Executive

ION

London, England, United Kingdom (On-Site)
5 Months ago
ION - Service Desk Analyst - 5600

ION

Singapore (On-Site)
5 Months ago
VGW - Customer Service Agent

VGW

Toronto, Ontario, Canada (On-Site)
6 Days ago
Animoca Brands - Portfolio Associate

Animoca Brands

Singapore, Singapore (Remote)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Pazu Games - Sr. Concept Artist Remote- Brazil/ Europe

Pazu Games

(Remote)
3 Months ago
Lighthouse Studios - Background Supervisor

Lighthouse Studios

Kilkenny, County Kilkenny, Ireland (On-Site)
6 Days ago
ARHS - Senior System Engineer

ARHS

Leuven, Flanders, Belgium (On-Site)
5 Months ago
Haptic - Backend Engineer (Go)

Haptic

Sweden (On-Site)
2 Months ago
DNEG - Animation TD

DNEG

Karnataka, India (On-Site)
5 Days ago
Universally Speaking - Simplified Chinese Games Tester

Universally Speaking

Liverpool, England, United Kingdom (On-Site)
6 Days ago
ByteDance - Frontend Software Engineer Graduate (Global E-commerce-US) - 2025 Start (BS/MS)

ByteDance

San Jose, California, United States (On-Site)
5 Months ago
ION - IT/Cyber Security Analyst

ION

London, England, United Kingdom (On-Site)
5 Months ago
Assystems - Senior Mechanical Design Engineer

Assystems

Derby, England, United Kingdom (Hybrid)
5 Months ago
Moon Active - Game Development Team Lead

Moon Active

Warsaw, Masovian Voivodeship, Poland (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Tel Aviv-Yafo, Tel Aviv District, Israel

NVIDIA - Power Integrity Engineer

NVIDIA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
1 Month ago
PAPAYA - Social Media Manager

PAPAYA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
2 Weeks ago
SuperPlay - Community & Social Media Manager - Disney Solitaire

SuperPlay

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
1 Month ago
SciPlay - Data Analyst

SciPlay

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
1 Week ago
Moon Active - Product Monetization Manager

Moon Active

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
5 Days ago
Playtika - Copywriter

Playtika

Israel (On-Site)
5 Months ago
NVIDIA - Software Test Development Engineer

NVIDIA

Yokne'am Illit, North District, Israel (On-Site)
1 Month ago
SuperPlay - Senior Game Economist

SuperPlay

Tel Aviv District, Israel (On-Site)
6 Days ago
PAPAYA - Data Scientist

PAPAYA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
1 Month ago
NVIDIA - Senior System Power and Performance Validation Engineer

NVIDIA

Yokne'am Illit, North District, Israel (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

Tesla - Service Advisor

Tesla

England, United Kingdom (On-Site)
1 Month ago
ION - System Engineer Control Room, Italy

ION

Parma, Emilia-Romagna, Italy (Hybrid)
5 Months ago
Logitech - Team Assistant (PWS - US)

Logitech

Texas, United States (Hybrid)
4 Months ago
The Walt Disney Company - Associate Specialist, Communications & Public Affairs

The Walt Disney Company

Hong Kong (On-Site)
1 Week ago
ION - Trading Systems Engineer - 9320

ION

London, England, United Kingdom (On-Site)
5 Months ago
Alphasense - Principal People Systems Analyst

Alphasense

United Kingdom (Remote)
2 Months ago
Next Level Business Services - SAP AII / OER Lead

Next Level Business Services

Raritan, New Jersey, United States (On-Site)
5 Months ago
Mattel  Inc  - American Girl NY - Food Expeditor

Mattel Inc

New York, New York, United States (On-Site)
1 Month ago
Rackspace Technology - Database Reliability Engineer

Rackspace Technology

(Remote)
2 Weeks ago
Next Level Business Services - IIB, DP, ODM Admin

Next Level Business Services

Burbank, California, United States (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Since 2019, Papaya has been committed to shaping the future of gaming through an innovative and forward-thinking approach to game development. We believe that gaming should be about more than just luck, which is why our games are designed to reward skill, strategy, and perseverance. 


Ranked by Dun’s 100 as one of the top 50 hi-tech companies in Israel to work for.

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

View All Jobs

Get notified when new jobs are added by PAPAYA

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug