Customer Support Agent

2 Months ago • 1-2 Years • Administrative

Job Summary

Job Description

Papaya, a fast-growing global mobile games startup, seeks a Customer Support Agent to be the primary point of contact for players. Responsibilities include providing comprehensive information about Papaya's products and services, collaborating with other departments to resolve technical and payment issues, and offering exceptional email support. Payment support, including addressing failed payments and working with payment processors, is a key component. The ideal candidate possesses 1-2 years of customer support experience in a tech environment (gaming experience preferred), native-level English proficiency, and Hebrew proficiency. Strong problem-solving, time management, and conflict resolution skills are essential. The ability to handle multiple applications simultaneously and maintain a high attention to detail in a high-pressure environment is crucial.
Must have:
  • 1-2 years customer support experience in tech (gaming preferred)
  • Native English & Hebrew proficiency
  • Exceptional communication & problem-solving skills
  • High attention to detail & ability to multitask
Good to have:
  • Experience with payment processors

Job Details

Description

Papaya is a global mobile games startup based in TLV, expanding to Warsaw. Papaya has one of the fastest growth rates in the market and millions of players worldwide. Our team is building a unique, innovative tournament platform used by numerous popular games.

Love to play games? Want to join an exciting gaming startup?

We are looking for a team player, a quick learner who likes to think outside the box and is a motivated multi-tasker to join our team as a Customer Support Representative.

Responsibilities

  • Be the point of contact for our players
  • Provide comprehensive information regarding the products and services offered by Papaya
  • Work closely with other departments to solve our players' technical and payment issues
  • Provide exceptional support via email
  • Payment Support - provide support regarding failed payments and work with payment processors to ensure a seamless transition

Requirements

  • 1-2 years of Customer Support (emails/chat) in a tech environment - a must! (bonus points if it was a gaming company).
  • English proficiency (both spoken and written) - mother tongue level - a must.
  • Proficiency in Hebrew.
  • A service-oriented, customer-centric personality with the ability to ensure customer engagement by managing support queries.
  • The ability to address complaints and resolve conflict in a professional and decisive manner.
  • Time management skills and ability to prioritize tasks.
  • Strong troubleshooting and problem-solving skills.
  • Have a can-do approach - be creative and committed to contributing ideas and practical solutions to the team.
  • Strong ability to navigate through multiple applications and platforms simultaneously.
  • High attention to detail and ability to perform well in a high-pressure environment - a must.
  • A Team player..
  • Experience with payment processors - an advantage.

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About The Company

Since 2019, Papaya has been committed to shaping the future of gaming through an innovative and forward-thinking approach to game development. We believe that gaming should be about more than just luck, which is why our games are designed to reward skill, strategy, and perseverance. 


Ranked by Dun’s 100 as one of the top 50 hi-tech companies in Israel to work for.

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