Customer Support Agent

Are you the perfect candidate? Check here!

• You are fluent in English (Japanese, Spanish, Chinese would be considered a benefit)
• You have experience working with international customers
• You have fast typing skills in English
• You are a quick learner and you can absorb large volumes of information
• You can psychologically analyze people and be sensitive to their emotions
• You can swiftly navigate through difficult situations and adapt to fluctuating circumstances
• You can come up with and provide professional solutions to complicated cases
• You are stress resistant, energetic and never hesitant to show initiative
• You have a ‘can-do’ attitude and you believe that ‘everything is possible’
• You can provide an outstanding quality service

So what is this role all about?

• Consulting our customers on all raised questions related to our websites
• Working timely, speedily and effectively with customer requests
• Resolving all customer issues with the goal of customer retention
• Promoting our websites to the customers upon opportunity
• Maintaining a high level of service quality

What’s being offered?

• A convenient 2 days on then 2 days off shift from 1PM - 1AM Lima time (UTC-5)
• REMOTE OPPORTUNITY to work full time;
• Vacation 28 calendar days per year;
• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
• Bonuses up to $5000 for recommending successful applicants for positions in the company;
• Full payment for professional training, international conferences and meetings;
• Corporate discount for English lessons;
• ​Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);
• ​Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for time off, merch, team building activities, massage certificates, etc.

Sounds good? Join us now!