Customer Support Agent (Italian Speaking)
Job Summary
Job Description
- Excellent customer service
- Fluent in English (C1) and Italian
- Experience in customer support
- Technical investigation skills
- Problem-solving and decision-making
- Turkish, German, or Dutch language skills
3 skills required
Job Details
Company Description
Evolution Gaming is the world’s leading provider of video-streamed Live Casino solutions, delivering world-class, ‘as real as it gets’ live dealer gaming to our licensees, which include many of the world’s best-known gaming brands.
Our services, which allow licensees’ players on desktop, tablet and smartphone to play Live Casino games at real tables and with real dealers, have won multiple industry awards. That success is largely down to the quality and commitment of our people, and we are always looking to expand our talented teams.
With live broadcast operations and offices across twelve locations, we provide a creative, engaging and an enthusiastic work environment.
Job Description
We are looking for a customer service oriented person who will ensure that a high level of service support is provided to Evolution Gaming clients and end-users, after being provided with a relevant training.
- Monitoring and providing assistance in both Live Chat and ticketing system
- Performing technical investigations of various queries
- Identifying and escalating priority issues
- Coordinating case resolution between internal teams
- Multitasking according to daily priorities
- Resolving requests received from clients and end-users
Qualifications
- Excellent customer service orientation and communication skills
- Experience in providing customer support service (recommendable)
- Excellent English skills both spoken and written (C1)
- Excellent Italian skills both spoken and written
- Good time management skills
- Stress tolerance and attention to details
- High level of self-confidence and ability to make decisions independently
- Any additional language (Turkish, German, Dutch) will be a huge advantage
Additional Information
All your information will be kept confidential according to EEO guidelines.
Similar Jobs
The Walt Disney Company
ByteDance
Get notifed when new similar jobs are uploaded
Similar Skill Jobs
Werplay
PhonePe
Get notifed when new similar jobs are uploaded
Jobs in St. Julian's, Malta
Get notifed when new similar jobs are uploaded
Operations Jobs
Extreme Network
Get notifed when new similar jobs are uploaded
About The Company
Evolution is a world-leader in product innovation and advanced IT-solutions for video streamed live casino. Our code runs 24/7/365 serving millions of users globally and processing financial transactions of thousands of EUROs every second.
Evolution AB (publ) is listed on Nasdaq Nordic with a MCAP of over EUR 20B.
The company was founded in 2006, inspired by the world-renowned casino in Monte Carlo. Using the rapidly emerging technology, Evolution founders wanted to bring the excitement from the live player experience in to the home. From that came our brand promise of delivering a product which was AS REAL AS IT GETS, and our key corporate value ALIVE.
Today, more than 13,000 EVOlutioneers work in the company’s sites across 5 continents. With an ever-growing world-wide demand for our innovative product and high quality services, we look for more high performing talent with a team player mindset and diverse skillsets and backgrounds.
Please read our Privacy and Cookies policies below before submitting any personal data to us: https://www.evolution.com/privacy-policy & https://www.evolution.com/cookies-policy
Followers must be 18+.
http://gambleaware.co.uk Please gamble responsibly. 🔞
Evolution is licensed and regulated by the Malta Gaming Authority under licence MGA/B2B/187/2010 issued on 01 of August 2018. Evolution is also licensed and regulated in many other jurisdictions such as the United Kingdom, Belgium, Canada, Romania, South Africa, and others.
Get notified when new jobs are added by Evolution
