Customer Support Agent (Italian Speaking)

3 Months ago • All levels • Operations

Job Summary

Job Description

As a Customer Support Agent (Italian Speaking) at Evolution Gaming, you will provide high-level service support to clients and end-users. Responsibilities include monitoring and assisting via Live Chat and ticketing systems, performing technical investigations, identifying and escalating priority issues, coordinating case resolution between internal teams, multitasking based on daily priorities, and resolving client requests. This role requires excellent customer service, communication, and English and Italian language skills (C1 level English, fluent Italian). You will be provided with relevant training. The ability to handle stress, attention to detail, and independent decision-making are essential.
Must have:
  • Excellent customer service
  • Fluent English (C1) and Italian
  • Experience in customer support (recommended)
  • Technical troubleshooting skills
  • Time management & attention to detail
Good to have:
  • Turkish, German, or Dutch language skills

Job Details

Company Description

Evolution Gaming is the world’s leading provider of video-streamed Live Casino solutions, delivering world-class, ‘as real as it gets’ live dealer gaming to our licensees, which include many of the world’s best-known gaming brands.

Our services, which allow licensees’ players on desktop, tablet and smartphone to play Live Casino games at real tables and with real dealers, have won multiple industry awards. That success is largely down to the quality and commitment of our people, and we are always looking to expand our talented teams. 

With live broadcast operations and offices across twelve locations, we provide a creative, engaging and an enthusiastic work environment.

Job Description

We are looking for a customer service oriented person who will ensure that a high level of service support is provided to Evolution Gaming clients and end-users, after being provided with a relevant training.

  • Monitoring and providing assistance in both Live Chat and ticketing system
  • Performing technical investigations of various queries
  • Identifying and escalating priority issues
  • Coordinating case resolution between internal teams
  • Multitasking according to daily priorities
  • Resolving requests received from clients and end-users

Qualifications

 

  • Excellent customer service orientation and communication skills
  • Experience in providing customer support service (recommendable)
  • Excellent English skills both spoken and written (C1)
  • Excellent Italian skills both spoken and written
  • Good time management skills
  • Stress tolerance and attention to details
  • High level of self-confidence and ability to make decisions independently
  • Any additional language (Turkish, German, Dutch) will be a huge advantage

 

Additional Information

All your information will be kept confidential according to EEO guidelines.

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About The Company

Evolution is the world’s leading provider of video-streamed Live Casino solutions, delivering world-class, ‘as real as it gets’ live dealer gaming to our licensees, which include many of the world’s best-known gaming brands. We broadcast 24/7/365 in more than 15 languages from our broadcasting studios. At the core of our floor operations are our Game Presenters and Game Hosts, who lead the game in front of the camera and our Shufflers, who prepare the cards. It goes without saying that we also provide world-class career opportunities for talented individuals and as such have attracted the best local and international talent which has been a big part of our overwhelming success.

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