Customer Support Americas Finance Manager

Description -

CSSD organization is the delivery arm of the company and support cost of sales activities for both warranty and Services.

The role we are opening will take care of the AMS Markets COS (NA and LATAM) which represent 42% of the total CS cost structure and play a significant impact in the P&L Markets.

We are looking for a strong profile who will play the front end finance ambassador role to the CO and WS Markets finance leaders. Keys areas of control :

- Lead a team of 6 direct report and coordinate the finance execution of 5 indirect reports.

- Operational success and strategic alignment for the AMS Markets with the organizational functions (category, Supply Chain, Field and channel, Customer care). 

- Fully accountable for the success of the markets COS, policy and compliance, drive the direction and execution.

- Key advisor to executive management in influencing the strategic decisions.

Responsibilities:
- Leads complex financial analysis for AMS Markets covering both Managed Services and Lifecycle GBUs, exercising a strong understanding of the business to determine the best method for achieving objectives.

- Coordinates the E2E financial support and drives the proper execution of CS commitment for direct or indirect areas of controls.
- Ensures the accuracy and timeliness of financial deliverables (MEC, Flash, Budget, Quota) and analysis to the business
- Consults with WDS business leaders to drive and influence strategic decision-making within a broad scope (Short term vs. Long term decisions)
- Proactively drives process improvement and policy development initiatives that impact.
- Actively reviews, analyzes, and manages the key controls within the domain of responsibility to ensure compliance with legal and accounting requirements.
- Provides leadership adn recommendation during implementation of new business models, new services offering.

- Be a strong advisor to executive management

- Maintains the culture of "Best in Class" finance team support.

- Coachs and develops the team


Education and Experience Required:
- Advanced degree strongly preferred.
- Typically 10+ years of experience in a finance function.
- Typically 2+ years of supervisory and/or leading a project team experience.


Knowledge and Skills:
Superior understanding of accounting principles and financial analysis.
Superior analytical skills.

Excellent business acumen.

Strong ability to work in a multi-dimension and complex environment
Excellent people management skills, including managing teams across countries
Excellent communication skills, catered to a wide variety of audiences.
Excellent consulting, influence, and negotiation skills.
Excellent multi-tasking and prioritization skills.

Job -

Schedule -

Shift -

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Relocation -

Equal Opportunity Employer (EEO) - 

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