Customer Support Associate, Nights & Weekends

1 Month ago • All levels • Customer Service • $76,960 PA - $85,280 PA

Job Summary

Job Description

Uniswap Labs is seeking a Customer Support Associate for Nights & Weekends to join their remote team. The role involves providing Tier 1 user support via email, acting as a user advocate and onboarding specialist, and communicating effectively with support and engineering teams to resolve issues. The associate will be the first point of contact for user inquiries, ensuring adherence to SLAs, and diagnosing/resolving technical problems. This position also requires synthesizing user insights to inform engineering and product teams, maintaining accurate records, and contributing to process improvements. The ideal candidate is motivated by helping others, possesses strong communication skills, and can solve problems end-to-end.
Must have:
  • Provide Tier 1 user support via Zendesk email
  • Act as an advocate and onboarding specialist for users
  • Communicate effectively with support and engineering teams
  • Handle all user inquiries according to SLAs
  • Diagnose and resolve non-complex technical issues
  • Share customer feedback with Product and Engineering teams
  • Maintain accurate records of customer interactions
  • Contribute to improving Customer Support processes
  • Strong written and verbal communication skills
  • Motivated by helping others and ensuring user satisfaction
Good to have:
  • Experience with DeFi
  • Knowledge of blockchains
  • Experience using crypto wallets
Perks:
  • Equity
  • Tokens
  • Benefits

Job Details

Uniswap Labs builds products that help millions of people access DeFi simply and securely ‒ from the Uniswap Web App and Wallet to crypto infrastructure like the Uniswap Trading API, and Unichain. Uniswap Labs also contributes to the development of the Uniswap Protocol, which has processed over $2.9 trillion in volume across thousands of tokens on Ethereum and 12+ other chains.

When you join Uniswap, you become part of a team that's reshaping the way value flows on the internet.

As a Customer Support Associate, Nights & Weekends at Uniswap Labs, you’ll be the frontline for assisting users, triaging issues, and ensuring smooth platform operations outside of Eastern Time (EST/EDT) business hours. You’ll engage directly with the community, troubleshoot and diagnose technical concerns, and escalate critical matters as needed. This is a full-time role.

This role is US-based remote. 

Responsibilities:

  • Provide Tier 1 user support via Zendesk email
  • Act as an advocate and onboarding specialist for users
  • Communicate effectively with the broader support and engineering teams to flag incidents or issues that require escalation
  • Be the first touch point for all user issues, responsible for ensuring that every inquiry is handled in accordance to our SLAs
  • Synthesize insights from user interactions and surface critical issues to the Engineering team
  • Provide prompt, accurate, and friendly support, answering customer queries via Zendesk email. Ensuring that every inquiry is handled in accordance to our SLAs
  • Diagnose and resolve non-complex technical issues, escalating complex problems to the appropriate teams and following up to ensure resolution
  • Act as the voice of the customer, sharing feedback and insights with the Product and Engineering teams
  • Maintain accurate records of customer interactions and communications
  • Contribute to the ongoing improvement of the Customer Support processes and resources

Requirements:

  • Experience in customer support or similar in a high growth environment is ideal, but not required to apply
  • Strong written and verbal communication skills that can effectively distill complex concepts into simple ones
  • You are motivated by helping others and are the type of person who prides themselves on turning an angry user into a 5-star rating
  • You can help solve complex problems end-to-end so as to mitigate delegation as much as possible

Nice to Haves:

  • Experience with DeFi, knowledge of blockchains, and experience using crypto wallets is a (big) plus!
  • Love for the unicorns 🦄

Minimum hourly rate of $37-$41/hr. Disclosure in accordance with New York City's Pay Transparency Law. Full Time employees at Uniswap Labs are also eligible for other compensation elements, including equity, tokens, and benefits, dependent on the position type.

 

Similar Jobs

Ubisoft - Technical Artist World

Ubisoft

Annecy, Auvergne-Rhône-Alpes, France (On-Site)
4 Months ago
Match Group - Staff Machine Learning Engineer, Growth

Match Group

New York, New York, United States (Hybrid)
3 Months ago
Rippling - Product Lead, Risk and Compliance

Rippling

San Francisco, California, United States (On-Site)
1 Month ago
Varonis  - Full Stack Software Engineer (C#)

Varonis

Morrisville, North Carolina, United States (On-Site)
6 Months ago
Ziff Davis - Qualified Accountant

Ziff Davis

Dublin, County Dublin, Ireland (On-Site)
3 Months ago
USE Insider - Technical Support Specialist

USE Insider

Istanbul, İstanbul, Türkiye (Hybrid)
1 Month ago
Remote - Customer Care Associate

Remote

Philippines (Remote)
1 Month ago
USE Insider - Customer Success Manager - Indonesia

USE Insider

Jakarta, Jakarta, Indonesia (On-Site)
9 Months ago
The Globel Talent Co - Customer Support Representative

The Globel Talent Co

Mexico (Remote)
4 Months ago
Hudl - Customer Success Manager (Dutch speaking)

Hudl

's-Hertogenbosch, North Brabant, Netherlands (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Blazesoft - Investment Analyst

Blazesoft

Concord, California, United States (On-Site)
1 Year ago
Qualcomm - Engineer - C/C++ (Multimedia)

Qualcomm

Hyderabad, Telangana, India (On-Site)
3 Months ago
Hawkeye Innovations - Match Operations Assistant

Hawkeye Innovations

Gdańsk, Pomeranian Voivodeship, Poland (On-Site)
3 Months ago
bytedance - Safety Labeling Team: Quality Assurance Analyst

bytedance

Tokyo, Japan (On-Site)
9 Months ago
Merkur gaming  - Core Java

Merkur gaming

Noida, Uttar Pradesh, India (On-Site)
2 Months ago
The game - Junior Account Manager

The game

Munich, Bavaria, Germany (Hybrid)
6 Months ago
binance - Senior Java Engineer - Cloud Tech (Trading Systems)

binance

Taipei City, Taiwan (Remote)
3 Months ago
Mcdonalds - Vendor Management Analyst

Mcdonalds

London, England, United Kingdom (Hybrid)
3 Months ago
Nice - Marketing Intern

Nice

Singapore (On-Site)
1 Month ago
skillz - Executive Assistant II

skillz

Bengaluru, Karnataka, India (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in United States

Nintendo - Associate Service Desk Administrator

Nintendo

Redmond, Washington, United States (Hybrid)
3 Months ago
Dave Ramsey - Senior Assistant

Dave Ramsey

Franklin, Tennessee, United States (On-Site)
1 Month ago
My Fitness Pal - Software Engineer III, iOS - Ads

My Fitness Pal

United States (Remote)
1 Month ago
Roblox - Principal Software Engineer - 3D Graphics

Roblox

San Mateo, California, United States (On-Site)
1 Month ago
Bosch Group - Manager - Export Control Governance and Risk Management

Bosch Group

Farmington Hills, Michigan, United States (On-Site)
1 Month ago
ElevenLabs - Account Executive - United States

ElevenLabs

San Francisco, California, United States (Remote)
4 Months ago
Reddit - Senior Frontend Engineer, Ads Formats

Reddit

United States (Remote)
1 Month ago
Cadence - Senior Cybersecurity Engineer

Cadence

San Jose, California, United States (On-Site)
3 Months ago
Techstar group - Hillard, OH positions

Techstar group

Hilliard, Ohio, United States (On-Site)
1 Month ago
Airbyte - Enterprise Business Development Representative

Airbyte

San Francisco, California, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Artists Animation - Technical Lead / Support Technician

Artists Animation

Kelowna, British Columbia, Canada (Hybrid)
1 Year ago
playrix  - Customer Support Representative (German and Russian)

playrix

Portugal (Remote)
9 Months ago
Veeam Software - Customer Success Representative, Velocity (German speaker)

Veeam Software

Bucharest, Bucharest, Romania (On-Site)
1 Month ago
Bluevine India - Manager, Customer Success

Bluevine India

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Thales - Customer Service Specialist

Thales

Bogota, Colombia (Hybrid)
2 Months ago
OKX - Specialist, Customer Due Diligence Operations (KYC)

OKX

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
9 Months ago
Tesla - Customer Experience Specialist

Tesla

Marousi, Greece (On-Site)
5 Months ago
world relief - Newcomer Support Specialist

world relief

Eau Claire, Wisconsin, United States (On-Site)
1 Month ago
Nintendo - Configuration Support Specialist

Nintendo

Redmond, Washington, United States (Hybrid)
10 Months ago
Accenture - Customer Service Analyst

Accenture

Gurugram, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

The Uniswap Labs team is building products to unlock value through universal exchange. We envision a future where digital economies flourish, and markets are transparent, global, and equitable.Our products – the Uniswap Interface, the Uniswap Mobile App, and the Uniswap Extension – are powered by the Uniswap Protocol.  The protocol is the largest onchain marketplace, with billions of dollars in weekly volume across thousands of tokens on Ethereum and 8+ additional chains.

New York, United States (Remote)

New York, United States (Remote)

New York, United States (Remote)

New York, United States (Hybrid)

Tokyo, Japan (Remote)

New York, United States (Remote)

Seoul, South Korea (Remote)

New York, United States (Hybrid)

Tokyo, Japan (On-Site)

View All Jobs

Get notified when new jobs are added by Uniswap Labs

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug