Customer Support Engineer

Hi there! My name is Konstantina, I’m the founder of Kaedim. The inspiration for starting Kaedim came back in 2019 when I took a 3D modelling and a 3D animation course at university while studying Computer Science. I remember thinking, “How hard can it be?” The answer turned out to be: very.

From trying to address my own frustration, fast forward four years later:

• we are helping hundreds of game, product design, and e-commerce companies accelerate their 3D asset production pipelines in their daily work.
• We are supporting one of the top 10 games of all times as well as the largest e-commerce platform.
• we are profitable since 9 months post-launch
• we have raised our Series A from tier 1 Silicon Valley investors

The problem we are working towards solving is incredibly hard, but it’s what makes our work unique and rewarding. We are building Kaedim one day at a time and looking for ambitious people to join our mission. If you're driven and ready to solve complex problems, Kaedim is the place for you!

Here is how we work: GitHub link.

Check out our recent demo and our website.

Please Note: The salary ranges provided above are specific to San Francisco. Below are the corresponding salary ranges for other locations, based on 0-5 years of experience:

• London: £30k – £65k
• Singapore: S$55k – S$120k

This position requires a technical candidate, with a strong development, consulting, and support background with proven customer-facing & relationship management skills.

For working with us you:

• Must be eager to be involved with both AI and product dev.
• Must have done this before, or be willing to learn fast.
• Must be customer driven. We think customers first and so should you.
• Must be driven to go above and beyond.
• Must be able to explain and communicate clearly.
• Must be able to work autonomously.
• Must want to work hard.
• Must be a strong communicator, capable of justifying decisions, proposing new ideas and explaining solutions to the rest of the team

Responsibilities

• Excellent interpersonal and communication skills to maintain strong relationships with clients and provide customer service
• Tech-savvy professional who is able to explain technical information to a non-technical audience
• Strong planning and organization skills; ability to think critically
• Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
• Ability to grasp clients’ needs and recommend value-added solutions
• Collaborate with cross-functional teams to design, develop and deploy web applications that meet customer needs and exceed expectations.
• Collaborate with the design team and manage MySQL databases, ensuring efficient and effective data storage and retrieval.
• Conduct unit testing and end-to-end testing using Cypress and Jest to ensure application stability and reliability.
• Understand and incorporate customer feedback into design and development decisions, ensuring a high level of customer satisfaction.
• Communicate complex ideas and technical concepts clearly and concisely to cross-functional teams and stakeholders.
• Work independently to manage projects, meet deadlines, and achieve business goals.

Qualifications

• Experience with customer support.
• Experience with at least one of the following: NodeJS, Express, Python, backend or frontend development.
• Knowledge of MySQL and database design.
• Preferred experience in REST API design and development using modern web development frameworks.
• Debugging skills and the ability to troubleshoot complex issues across the tech stack.
• Excellent collaboration and communication skills, including the ability to work in a fast-paced environment with cross-functional teams and manage multiple projects simultaneously.

Nice to haves

• Experience with React and Tailwind CSS for frontend development.
• Familiarity with WebGL and three.js for 3D graphics programming and rendering.
• Experience with containerization using Docker for application deployment and management.
• Experience with AWS-SDK for cloud computing, including experience with AWS services such as EC2, S3, and RDS.
• Experience with 3D modelling would be a big plus.