Customer Support Engineer I (Fixed operations)

1 Day ago • 5 Years +

Job Summary

Job Description

As a Customer Support Engineer I, you will be a subject matter expert in your domain, responsible for coordinating and communicating with dealership clients regarding support issues. You will ensure the support team stays on track and adheres to processes and deliverables. This role requires taking ownership of customer issues, troubleshooting, and identifying solutions to resolve system issues. You will follow standard procedures, escalate unresolved issues, and maintain detailed documentation. The role also requires prioritizing and managing multiple open issues, preparing timely reports, and documenting technical knowledge.
Must have:
  • 5+ years of experience as an Application Support Engineer
  • Experience in Fixed Operations (Parts/Service) in an automotive environment
  • Knowledge of APIs and coding skills
  • Working knowledge of SQL, Mongo Databases & basic network configuration
  • Ability to learn and master employer-specific software
Good to have:
  • Basic understanding of IoT and software
Perks:
  • Competitive compensation and generous stock options
  • 100% employer-paid top-of-the-line medical, dental and vision coverage
  • Great benefits including unlimited PTO, parental leave and free snacks and beverages
  • The opportunity to work with some of the brightest minds
  • Be part of an early stage, hyper-growth start-up
  • Work on the latest and coolest technologies
  • A dynamic work environment with a strong sense of community and collaboration
  • The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
  • Exciting opportunities for career growth and development

Job Details

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

 

*Role is on-site in West Chester, OH 5 days/week with rotating Saturday schedule 

*Position works to support the Fixed Operations team (parts and service) areas of a dealership.  Prior Parts or Service experience highly preferred.

Job Description

We're looking for enthusiastic people who loves challenges, pushes boundaries and is passionate about delivering awesome customer experiences. In this senior-level role, you will be a subject matter expert in your domain to help coordinate and communicate with our dealership clients regarding support issues and help keep the support team on track and in-line with processes and deliverables. Our transparent and collaborative culture means we work both independently and together as a team on projects in an agile environment.

Key Responsibilities

  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Ability to understand the application both functionally and technically
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals

Skills and Experience

  • 5+years of experience as an Application Support Engineer.
  • Experience in Fixed Operations (Parts/Service) in an automotive environment.
  • Knowledge of APIs and coding skills preferred.
  • Working knowledge of SQL,Mongo Databases & basic network configuration
  • Previous experience in application, production or product support
  • Ability to learn and master employer-specific software
  • Complex problem solving
  • Written and verbal communication skills
  • Ability to diagnose & address application issues
  • Candidate should be ready for rotational shift

Preferred Skills

  • Basic understanding of IoT and software

Perks and Benefits

  • Competitive compensation and generous stock options   
  • 100% employer-paid top-of-the-line medical, dental and vision coverage  
  • Great benefits including unlimited PTO, parental leave and free snacks and beverages  
  • The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies   
  • Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper    
  • Work on the latest and coolest technologies – everything is home-grown and built ground-up   
  • A dynamic work environment with a strong sense of community and collaboration   
  • The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy   
  • Exciting opportunities for career growth and development   

Current Tekion Employees – Please apply via Greenhouse Internal Job Board

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics. 

For more information on our privacy practices, please refer to our Applicant Privacy Notice here.

Similar Jobs

Upwork - Senior Lead Machine Learning Engineer

Upwork

(Remote)
19 Hours ago
Airbyte - Engineering Manager, Database Sources

Airbyte

San Francisco, California, United States (On-Site)
1 Day ago
Tide - Lead Data Engineer(Snowflake/DBT)

Tide

Bengaluru, Karnataka, India (Hybrid)
10 Hours ago
P99 soft - SQL Developer

P99 soft

Pune, Maharashtra, India (On-Site)
23 Hours ago
Microsoft - Product Manager - Copilot

Microsoft

Mountain View, California, United States (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Glean - Quality Assurance Engineer

Glean

Bengaluru, Karnataka, India (On-Site)
8 Hours ago
Jane Street - Regulatory Reporting Specialist

Jane Street

Hong Kong, Hong Kong (On-Site)
7 Hours ago
Zynga - Software Engineer - Full Stack

Zynga

Toronto, Ontario, Canada (On-Site)
1 Day ago
Ness Digital - Senior Business Analyst

Ness Digital

(Remote)
2 Weeks ago
Banyan Software - Technical Lead (C# | .Net)

Banyan Software

Chennai, Tamil Nadu, India (On-Site)
1 Day ago
Level lr - Solutions Engineer

Level lr

(Remote)
1 Day ago
Casumo - Data Engineer

Casumo

(Hybrid)
1 Month ago
Knuddels - Business/Data Analyst Intern

Knuddels

Baden-Württemberg, Germany (Remote)
1 Month ago
PwC - IN-Senior Associate – D365 Finance-Ms Dynamics– Advisory _Chennai

PwC

Chennai, Tamil Nadu, India (On-Site)
6 Months ago
NOVOMATIC - IT Support Engineer (2nd line)

NOVOMATIC

Zabierzów, Lesser Poland Voivodeship, Poland (Hybrid)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in West Chester, Ohio, United States

Meta - Software Engineer, Product

Meta

Los Angeles, California, United States (Remote)
2 Weeks ago
Keywords Studios - Technical Account Manager

Keywords Studios

United States (Remote)
1 Week ago
The Walt Disney Company - Brush Painter

The Walt Disney Company

Anaheim, California, United States (On-Site)
1 Week ago
Google - Software Engineer III, Google Cloud Business Platforms

Google

Sunnyvale, California, United States (On-Site)
2 Weeks ago
GoDaddy - Freelance Photographer

GoDaddy

Ukiah, California, United States (On-Site)
8 Hours ago
Tencent - Production Director

Tencent

Palo Alto, California, United States (On-Site)
5 Months ago
ByteDance - Research Scientist (Machine Learning for Science (AI-for-Science))

ByteDance

Seattle, Washington, United States (On-Site)
2 Weeks ago
Google - Senior Product Manager, DevOps, Google Cloud

Google

Kirkland, Washington, United States (On-Site)
1 Week ago
Google - Developer Relations Engineer, AI and Compute Enablement

Google

New York, New York, United States (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Bengaluru, Karnataka, India (On-Site)

United States (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

View All Jobs

Get notified when new jobs are added by Tekion Corp

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug