Customer Support Executive
Job Description
- Excellent communication skills
- Active listening abilities
- Strong written communication skills
- Upselling and cross-selling skills
- Exceptional customer service skills
- Understanding of products and services
- Effective problem-solving skills
- Ability to multitask
- Competitive salary
- Mediclaim Policy
- Flexible working hours
- Career Development Program
- Reward and Recognition program
- Inclusive and Collaborative Work culture
- Complimentary snacks served everyday
A Multi-Player Gaming Company -
Head Digital Works is the pioneer & one of India's largest online skill-gaming companies that develop and operate zeal-driven applications for online gaming enthusiasts. With more than 60 million+ users and multiple brand verticals like A23Rummy and Cricket.com, We have come a long way in the past 18 years. What started from a small garage in 2006 with nothing but a dream - "To become India's leading online gaming portal" has now turned into one of the most profitable start-ups in India that have gone through cycles of angel, venture capital and private equity investments.
We're a diverse group of thinkers and doers who are reimagining what's possible to make it easier for all of us to do what we love in new ways.
Experience: 0 to 4 yearsLanguage
Proficiency: Tamil+Hindi / Kannada +Hindi
To educate users on responsible gaming, communicate Responsible Gaming policies and processes for an organization. Analyze accounts based on Game Scanner reporting. Also, Follow up on escalations from Customer support. Initiate and execute all intervention steps as per the Responsible Gaming policy.
Skills:
Excellent communication
Active listening
Written skills
Upselling/Cross selling
Exceptional customer service
Product & Service understanding
Problem-solving
Multitasking
Responsibilities:
Bring more conversions
Retain customers
Help organizations grow with higher retention, up-sells, and cross-sells
Build lasting relationships with customers
Solve customer problems in creative ways
Utilize negotiation skills
What we offer -
1. Competitive salary
2. Mediclaim Policy - Best in Industry
3. Flexible working hours
4. Career Development Program
5. Best in Industry Reward and Recognition program
6. Inclusive and Collaborative Work culture
7. Complimentary snacks are served everyday
If you would want to be a part of this multi-million user company, apply on the given link
