Customer Support Executive

A Multi-Player Gaming Company -

Head Digital Works is the pioneer & one of India's largest online skill-gaming companies that develop and operate zeal-driven applications for online gaming enthusiasts. With more than 60 million+ users and multiple brand verticals like A23Rummy and Cricket.com, We have come a long way in the past 18 years. What started from a small garage in 2006 with nothing but a dream - "To become India's leading online gaming portal" has now turned into one of the most profitable start-ups in India that have gone through cycles of angel, venture capital and private equity investments.

We're a diverse group of thinkers and doers who are reimagining what's possible to make it easier for all of us to do what we love in new ways.

Experience: 0 to 4 yearsLanguage

Proficiency: Tamil+Hindi / Kannada +Hindi

To educate users on responsible gaming, communicate Responsible Gaming policies and processes for an organization. Analyze accounts based on Game Scanner reporting. Also, Follow up on escalations from Customer support. Initiate and execute all intervention steps as per the Responsible Gaming policy.

Skills:

Excellent communication

Active listening

Written skills

Upselling/Cross selling

Exceptional customer service

Product & Service understanding

Problem-solving

Multitasking

Responsibilities:

Bring more conversions

Retain customers

Help organizations grow with higher retention, up-sells, and cross-sells

Build lasting relationships with customers

Solve customer problems in creative ways

Utilize negotiation skills

What we offer -

1. Competitive salary

2. Mediclaim Policy - Best in Industry

3. Flexible working hours

4. Career Development Program

5. Best in Industry Reward and Recognition program

6. Inclusive and Collaborative Work culture

7. Complimentary snacks are served everyday

If you would want to be a part of this multi-million user company, apply on the given link