About Us:
At Next Comms Talk, we believe communication is the cornerstone of innovation and growth. As a dynamic and forward-thinking communications firm, we specialize in brand strategy, public outreach, and strategic development. Our mission is to develop the next generation of communication leaders by equipping them with tools, mentorship, and real-world experience in a collaborative environment.
Job Description
We are seeking an experienced and dedicated Customer Support Manager to lead our support team in delivering top-tier service to our clients. The ideal candidate will be passionate about customer satisfaction, team leadership, and operational excellence. This role involves overseeing day-to-day support operations, developing customer service strategies, and ensuring that client needs are met with efficiency and professionalism.
Responsibilities
Supervise and guide the customer support team to meet performance standards
Develop and implement customer service policies and procedures
Handle complex customer inquiries and escalations
Monitor support metrics and prepare performance reports
Collaborate with other departments to improve customer satisfaction
Train and coach new support staff
Ensure timely and effective communication with clients
Identify opportunities for process improvement
Qualifications
Proven experience in a customer support or client services management role
Strong leadership and team management skills
Excellent communication and problem-solving abilities
Ability to work in a fast-paced environment and manage multiple priorities
Proficient in CRM systems and support tools
Bachelor’s degree in Business Administration, Communications, or a related field preferred
Benefits
Competitive salary ($54,000–$61,000 per year)
Career growth and development opportunities
Paid time off and holidays
Health, dental, and vision insurance
Supportive and creative work environment
Ongoing training and learning programs