Customer Support Officer - China

2 Months ago • 6 Years + • Administrative

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Job Description

This role involves technical support for RR Solutions products in China. Must-have skills include 6+ years of engine experience, English proficiency, HS&E knowledge, and strong communication skills. The job requires handling technical inquiries, supporting installations, and collaborating with international teams.

Must have:

Engine Experience
English Proficiency
HS&E Knowledge
Strong Communication

Good to have:

Leadership Skills
Technical Document
Problem Solving
Cultural Sensitivity

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Job Description

Mainly responsible for technical issues, support installation, commissioning projects and coordination with RR Solutions Germany / RR Solutions Asia主要负责技术问题，支持安装、调试项目，并与RR Solutions Germany/RR Solutions Asia进行协调
Update of all technical documentation, data, information and disseminating this information to related customers and staff as required
更新所有技术文档、数据、信息，并根据需要将此信息传达给相关客户和员工
Response and support for Policy Inquire and Goodwill Policy in Great China for RRS products负责大中华区罗罗产品方面的政策咨询及优惠政策响应与支持
Support advanced field investigation支持深入的现场调查
Support Local Service Desk, CCC and Failure Analysis Centre (FAC) to carry out failed engine component investigations. Involve in technical discussion & negotiation with customers and partners regarding the result of investigations协助本地服务平台、CCC中心和故障分析中心（FAC）进行发动机故障部件的调查。参与同客户和合作伙伴就调查结果进行的技术讨论和协商
Handle technical inquiry from customers处理客户的技术咨询
Provide proposal for continuous improvement of the technical knowledge of staff and quality result of mtu products and services提供建议，以不断提高员工的技术知识和提高mtu产品和服务的质量
Be able to represent functional departments in customer communication meetings and make decisions能够在客户沟通会议中代表职能部门并做出决策
Provide technical support for internal Departments, Distributors, Service Partners, and OEMs为内部各部门、分销商、服务合作伙伴和OEM提供技术支持
Observe HS&E standards遵守HS&E标准
Assist in filling of warranty claims. Assist Warranty Administration with claim decisions and warranty dispute negotiations协助填写保修索赔。协助保修人员做出索赔决定并进行保修争议谈判
Handle, maintain and update FFR & FiRe and CCC in the area of responsibility处理、维护和更新所负责的FFR、FiRe和CCC系统
Work with headquarters (Germany): escalate quality issue, arrange new product field test, etc.与德国总部合作：上报质量问题，安排新产品现场测试等
Revise technical document e.g. commissioning reports, quality report, FAC reports, etc.修订技术文件，如调试报告、质量报告、FAC报告等
Any other assignment from time-to-time 其他工作安排

Key Experiences and any Qualifications职位主要经验和技能要求
Degree / Diploma holder in Engineering or similar, or possess equivalent qualifications持有工程学学位/文凭或类似学历，或拥有同等资历
At least 6 years relevant working experience on engines至少6年与发动机相关的工作经验
Good command of both spoken & written English, good at office softwares英语口语和书面表达能力良好，熟练使用办公软件
Compressive HS&E knowledge掌握较全面的HSE知识
Strong drive and initiative with the ability to work independently and under pressure有强烈的进取心，能够独当一面，并能在压力下工作
Good interpersonal / leadership skills. Assertive and convincing appearance良好的人际交往能力/领导能力，自信且有说服力
Culturally Sensitive具有文化敏感性