Customer Support Representative

5 Months ago • All levels • Customer Service

Job Summary

Job Description

Growe seeks a Customer Support Representative in Colombia with advanced English and native Spanish fluency. Strong communication and teamwork skills are essential. Experience with customer support is a plus. The role requires excellent organization, prioritization, problem-solving, and adaptability to a fast-paced environment.
Must have:
  • Advanced English
  • Native Spanish
  • Communication Skills
  • Team Player
Good to have:
  • Customer Support
  • Organizational Skills
  • Problem-Solving
  • Fast-Paced

Job Details

Growe welcomes those who are excited to:
  • Work with requests in chats and tickets, helping customers with difficulties that they faced and providing the best customer experience;

  • Collaborate with other colleagues to improve customer service;

  • Identify customer's needs, clarify information, research every issue and provide solutions.

We need your professional experience:
  • Advanced level of English;

  • Native speaker of Spanish;

  • Excellent team player with strong communication skills;

  • Previous experience with customer support is not mandatory but will be considered a plus.

We appreciate if you have those personal features:
  • Excellent organizational skills and ability to prioritize in order to meet deadlines;

  • Ability to work in a fast-paced environment and under pressure;

  • Problem-solving skills.

We are seeking those who align with our core values:
  • GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals; 

  • DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

  • BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

 

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