Customer Support Representative

5 Months ago • All levels • Monetization

Job Summary

Job Description

Xsolla's International Support Team seeks a Customer Support Representative to provide seamless experiences for its global user base. Responsibilities include assisting players with payment and purchase issues across various channels (email, live chat), providing support in English, collaborating with game developers, handling multilingual requests, monitoring system performance, and escalating technical issues. The ideal candidate is fluent in English, a problem-solver, enjoys helping people, and can work a 2x2 schedule with night shifts. Fresh graduates are welcome. The role involves working efficiently within a team, providing timely updates, and ensuring players' needs are met.
Must have:
  • Fluent in English
  • Problem-solving skills
  • Excellent customer service
  • 2x2 schedule flexibility
  • Multitasking abilities
Perks:
  • New Mac laptop
  • Google Workspace
  • Paid professional training
  • Professional growth opportunities
  • Health & dental insurance
  • Flexible working
  • Comfortable office environment

Job Details

ABOUT THE ROLE:
Join our dynamic International Support Team at Xsolla and play a pivotal role in ensuring seamless experiences for our global user base. As part of our multilingual support team, you'll have the exciting opportunity to assist gamers and partners around the world, helping resolve issues and build lasting relationships. If you're empathetic, love helping people, and enjoy problem-solving, this is your chance to contribute to the gaming industry in a meaningful way. Work alongside passionate professionals, interact with game developers, and make a real impact on the gaming community!

RESPONSIBILITIES

    • Assist players with payment and purchase issues across various communication channels (email, live chat, etc.).
    • Provide support in English ensuring that players and partners feel heard and understood.
    • Collaborate with game developers and other internal teams to resolve issues and ensure smooth player experiences.
    • Handle multilingual requests and inquiries, quickly identifying and troubleshooting problems.
    • Monitor system performance and escalate technical issues to relevant departments.
    • Work efficiently within a team, providing timely updates on support cases and ensuring players' needs are met.

REQUIREMENTS

    • Fluent in English (spoken and written), with strong communication skills.
    • A natural problem-solver who enjoys helping people and providing excellent customer service.
    • Be willing to work a 2x2 schedule with night shifts 
    • Strong multitasking skills and the ability to quickly absorb and utilize large amounts of information.
    • Able to explain difficult concepts in a clear and easy-to-understand way to users, partners, and teammates.
    • Fresh graduates are welcome to apply, provided you have the right attitude and eagerness to learn.
    • Ability to work in a fast-paced environment and remain calm under pressure.
Benefits

Convenient working tools:
New Mac laptop and any other necessary equipment for your efficient work.
Google Workspace, Atlassian, Jira, Slack

Professional growth:
Paid professional training and attendance at specialized conferences
Exchange of experience between employees within the company
Opportunity for professional growth within the company and department
Obtaining expertise in various areas and products of the company

More perks
Possibility of flexibility working
Access to the corporate library
Health & dental insurance
No dress code
Comfortable and new office environment

ABOUT XSOLLA

Xsolla is a global video game commerce company with a robust and powerful set of tools and services designed specifically for the video game industry. Since its founding in 2005, Xsolla has helped thousands of game developers and publishers of all sizes fund, market, launch and monetize their games globally and across multiple platforms. As an innovative leader in in-game commerce, Xsolla’s mission is to solve the inherent complexities of global distribution, marketing, and monetization to help our partners reach more geographies, generate more revenue and create relationships with gamers worldwide. Xsolla is headquartered and incorporated in Los Angeles, California, with offices in Berlin, Seoul, and cities worldwide. Xsolla supports major gaming titles like Valve, Twitch, Roblox, Ubisoft, Epic Games, Take-Two, KRAFTON, Nexters, NetEase, Playstudios, Playrix, miHoYo, and more. 

For additional information and to learn more, please visit xsolla.com

PHYSICAL DEMANDS

The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations. 

The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Longevity Opportunity Vision Enjoy the game.


Similar Jobs

Sovrun - Head of Engineering

Sovrun

Makati, Metro Manila, Philippines (Hybrid)
2 Months ago
Tekion Corp - Manager, Product Design

Tekion Corp

Bengaluru, Karnataka, India (On-Site)
3 Weeks ago
warner bros games - Staff Technical Program Manager

warner bros games

Bengaluru, Karnataka, India (Hybrid)
4 Months ago
hogarth - Technical Project Manager

hogarth

Detroit, Michigan, United States (Hybrid)
3 Weeks ago
Autodesk - Scrum Master

Autodesk

Montreal, Quebec, Canada (On-Site)
1 Month ago
bytedance - Client Solutions Manager (Growth Market)

bytedance

Taguig, Metro Manila, Philippines (On-Site)
3 Months ago
Fanatee - Monetization Analyst

Fanatee

Spain (Hybrid)
8 Months ago
bytedance - APAC Strategy Expert - Global Payment

bytedance

Singapore (On-Site)
2 Months ago
bytedance - Special Project Manager, Fashion (Philippines E-Commerce)

bytedance

Taguig, Metro Manila, Philippines (On-Site)
2 Months ago
bytedance - SRE Software Engineer Intern - Global Payment - 2025 Start

bytedance

Singapore (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Sprinkler - Technical Project Manager

Sprinkler

Gurugram, Haryana, India (On-Site)
1 Month ago
Capgemini - Senior Data Scientist

Capgemini

Gurugram, Haryana, India (On-Site)
4 Weeks ago
Actian - Visual Designer

Actian

Sunnyvale, California, United States (Remote)
1 Month ago
DevRev - Customer Success Manager

DevRev

Austin, Texas, United States (On-Site)
3 Weeks ago
Synechron - Java Developer

Synechron

Pune, Maharashtra, India (On-Site)
1 Month ago
Loft Orbital - Hub Systems Validation & Verification Manager

Loft Orbital

Toulouse, Occitanie, France (Remote)
8 Months ago
far from home  - QA TESTER

far from home

Wrocław, Lower Silesian Voivodeship, Poland (Hybrid)
1 Month ago
Motorola solutions - Senior Software Engineer - AI/Computer Vision (Camera Systems)

Motorola solutions

Toronto, Ontario, Canada (Hybrid)
1 Month ago
Hawk Eye Innovations - 3rd Line Support Engineer

Hawk Eye Innovations

Basingstoke, England, United Kingdom (Hybrid)
3 Months ago
Santa Monica Studio - Producer

Santa Monica Studio

Los Angeles, California, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Baku, Azerbaijan

Xsolla - Administrative and Office Assistant

Xsolla

Baku, Azerbaijan (Hybrid)
3 Weeks ago
GameJobs - Product Data Analyst

GameJobs

Baku, Azerbaijan (On-Site)
1 Year ago
Xsolla - Business Process Automation Specialist

Xsolla

Baku, Azerbaijan (Hybrid)
1 Month ago
Xsolla - ZK Web 3 Event Manager

Xsolla

Baku, Azerbaijan (Hybrid)
3 Weeks ago
Xsolla - Middle / Senior Backend Developer for Xsolla Account

Xsolla

Baku, Azerbaijan (On-Site)
8 Months ago
Xsolla - Middle+/Senior IT Recruiter

Xsolla

Baku, Azerbaijan (Remote)
3 Months ago
Xsolla - Senior Backend Developer

Xsolla

Baku, Azerbaijan (On-Site)
3 Months ago
Xsolla - Product Data Analyst

Xsolla

Baku, Azerbaijan (Hybrid)
2 Months ago
Xsolla - Financial Specialist

Xsolla

Baku, Azerbaijan (Remote)
2 Months ago
Xsolla - Customer Success Manager

Xsolla

Baku, Azerbaijan (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Monetization Jobs

bytedance - Research Scientist, Code Generation

bytedance

Seattle, Washington, United States (On-Site)
8 Months ago
bytedance - Strategy & Special Projects, E-commerce Operations (Philippines)

bytedance

Taguig, Metro Manila, Philippines (On-Site)
8 Months ago
bytedance - Global Monetization Product Counsel, Ads

bytedance

Singapore (On-Site)
3 Months ago
bytedance - Senior Manager, Product Management - Customer Service Platform - International E-commerce

bytedance

Seattle, Washington, United States (On-Site)
3 Months ago
bytedance - Overseas Operations Lead - Dcar

bytedance

Los Angeles, California, United States (On-Site)
8 Months ago
bytedance - Senior Software Engineer(Financing Product), Global Payments

bytedance

San Jose, California, United States (On-Site)
8 Months ago
Yodo1 - User Acquisition Manager (Gaming)

Yodo1

(Remote)
11 Months ago
Inwave - Monetization Specialist

Inwave

(On-Site)
4 Months ago
Sunday - Growth Manager

Sunday

Hamburg, Hamburg, Germany (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Berlin, Berlin, Germany (Hybrid)

Baku, Azerbaijan (Hybrid)

Baku, Azerbaijan (Hybrid)

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)

Montreal, Quebec, Canada (Hybrid)

Los Angeles, California, United States (Hybrid)

Los Angeles, California, United States (On-Site)

London, England, United Kingdom (Hybrid)

Berlin, Berlin, Germany (Hybrid)

View All Jobs

Get notified when new jobs are added by Xsolla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug