Customer Support Representative

5 Months ago • All levels • Monetization

Job Summary

Job Description

Xsolla's International Support Team seeks a Customer Support Representative to provide seamless experiences for its global user base. Responsibilities include assisting players with payment and purchase issues across various channels (email, live chat), providing support in English, collaborating with game developers, handling multilingual requests, monitoring system performance, and escalating technical issues. The ideal candidate is fluent in English, a problem-solver, enjoys helping people, and can work a 2x2 schedule with night shifts. Fresh graduates are welcome. The role involves working efficiently within a team, providing timely updates, and ensuring players' needs are met.

Must have:

Fluent in English
Problem-solving skills
Excellent customer service
2x2 schedule flexibility
Multitasking abilities

Perks:

New Mac laptop
Google Workspace
Paid professional training
Professional growth opportunities
Health & dental insurance
Flexible working
Comfortable office environment

4 skills required

4 skills required for this role

Add these skills to join the top 1% applicants for this job

jira

slack

communication

problem-solving

Job Details

ABOUT THE ROLE:

Join our dynamic International Support Team at Xsolla and play a pivotal role in ensuring seamless experiences for our global user base. As part of our multilingual support team, you'll have the exciting opportunity to assist gamers and partners around the world, helping resolve issues and build lasting relationships. If you're empathetic, love helping people, and enjoy problem-solving, this is your chance to contribute to the gaming industry in a meaningful way. Work alongside passionate professionals, interact with game developers, and make a real impact on the gaming community!

RESPONSIBILITIES

Assist players with payment and purchase issues across various communication channels (email, live chat, etc.).
Provide support in English ensuring that players and partners feel heard and understood.
Collaborate with game developers and other internal teams to resolve issues and ensure smooth player experiences.
Handle multilingual requests and inquiries, quickly identifying and troubleshooting problems.
Monitor system performance and escalate technical issues to relevant departments.
Work efficiently within a team, providing timely updates on support cases and ensuring players' needs are met.

REQUIREMENTS

Fluent in English (spoken and written), with strong communication skills.
A natural problem-solver who enjoys helping people and providing excellent customer service.
Be willing to work a 2x2 schedule with night shifts
Strong multitasking skills and the ability to quickly absorb and utilize large amounts of information.
Able to explain difficult concepts in a clear and easy-to-understand way to users, partners, and teammates.
Fresh graduates are welcome to apply, provided you have the right attitude and eagerness to learn.
Ability to work in a fast-paced environment and remain calm under pressure.

Benefits

Convenient working tools:

New Mac laptop and any other necessary equipment for your efficient work.

Google Workspace, Atlassian, Jira, Slack

Professional growth:

Paid professional training and attendance at specialized conferences

Exchange of experience between employees within the company

Opportunity for professional growth within the company and department

Obtaining expertise in various areas and products of the company

More perks

Possibility of flexibility working

Access to the corporate library

Health & dental insurance

No dress code

Comfortable and new office environment

ABOUT XSOLLA

Xsolla is a global video game commerce company with a robust and powerful set of tools and services designed specifically for the video game industry. Since its founding in 2005, Xsolla has helped thousands of game developers and publishers of all sizes fund, market, launch and monetize their games globally and across multiple platforms. As an innovative leader in in-game commerce, Xsolla’s mission is to solve the inherent complexities of global distribution, marketing, and monetization to help our partners reach more geographies, generate more revenue and create relationships with gamers worldwide. Xsolla is headquartered and incorporated in Los Angeles, California, with offices in Berlin, Seoul, and cities worldwide. Xsolla supports major gaming titles like Valve, Twitch, Roblox, Ubisoft, Epic Games, Take-Two, KRAFTON, Nexters, NetEase, Playstudios, Playrix, miHoYo, and more.

For additional information and to learn more, please visit xsolla.com

PHYSICAL DEMANDS

The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Longevity Opportunity Vision Enjoy the game.

For more vacancies: https://xsolla.com/careers/vacancies