Customer Support Representative (German and Russian)

6 Months ago • All levels • 2D Art

Job Summary

Job Description

Playrix is looking for a dynamic Customer Support Representative to join their team. The ideal candidate will have excellent communication skills in English, German, and Russian, along with a knack for grasping technical concepts and explaining them to users. Responsibilities include managing player tickets, providing technical advice and assistance, and resolving issues in collaboration with other departments. Experience playing mobile games is preferred.
Must have:
  • Excellent communication skills in English, German, and Russian
  • Technical expertise and problem-solving skills
  • Experience playing mobile games
Perks:
  • Flexible work schedule
  • Remote work options
  • Voluntary health insurance
  • Paid vacation and sick leave
  • Gym membership reimbursement
  • Fitness app subscription reimbursement
  • Professional development opportunities
  • Discounts on language courses
  • Company events and parties
  • Merch store with internal currency

Job Details

Customer Support Representative (German)

About the company

Playrix is ​​one of the most successful mobile game development companies 
in the world. In terms of mobile application revenue, we rank first in Europe 
and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.

Team, about the role

Come and be a part of the exciting world of mobile game support at Playrix! We specialize in licensing, promoting, and marketing mobile games developed by Playrix, one of the world's top ten highest-grossing mobile developers. We are currently seeking a dynamic Customer Support Representative based in Ireland.

By joining us, you'll have the opportunity to assist and support the players of such hit game as Gardenscapes, enjoyed by millions of people worldwide.

Tasks

  • Being a go-to expert who provides tech support for our free-to-play mobile games’ multiple platforms (manage player tickets with the help of support engineers)
  • Engaging with a global player base, offering technical advice and assistance
  • Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
  • Using your research skills to come up with solutions and enhance our support services

Requirements

  • Excellent communication skills in English, both verbal and written
  • Excellent communication skills in German, both verbal and written
  • Excellent communication skills in Russian, both verbal and written
  • A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
  • Experience playing mobile games is preferred

Our Perks

Flexibility at work

  • For most positions we offer a flexible schedule, and employees can work from anywhere in the world (except for the Russian Federation and the Republic of Belarus). You can do your work however and wherever you like — we only evaluate your results.

Caring for health and well-being
  • We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.
  • We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.
  • We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.
Professional development and education
  • We pay for participation in specialized conferences and courses and hold our own internal conferences.
  • We offer discounts on English language courses and courses for the languages of the countries in which the company operates.
Events and merch
  • We regularly hold offline events like team meetings, big corporate parties, and informal office parties.
  • We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.
  • We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.

Work Format

Remote or from one of the company’s offices

Similar Jobs

Resolver - Director, Customer Service

Resolver

Toronto, Ontario, Canada (Hybrid)
1 Month ago
Keywords Studios - Content Moderator - Spanish (Video Games) - Remote

Keywords Studios

Silesian Voivodeship, Poland (Remote)
3 Weeks ago
Canva - Creative Director, Southeast Asia

Canva

Jakarta, Jakarta, Indonesia (Remote)
2 Weeks ago
Peech Studio - Illustrator / Story boarder

Peech Studio

Karnataka, India (Hybrid)
7 Months ago
Canva - Senior Frontend Engineer - Growth

Canva

Auckland, Auckland, New Zealand (Remote)
1 Month ago
Playrix - Principal 2D Artist (Match-3)

Playrix

Cyprus (Remote)
6 Months ago
Playrix - Principal UI Artist

Playrix

Portugal (Remote)
6 Months ago
YallaPlay - Mobile Game Art Lead

YallaPlay

(Remote)
1 Week ago
G5 Games - 2D Illustrator (HOG project)

G5 Games

Tbilisi, Tbilisi, Georgia (Remote)
1 Month ago
Playrix - Senior C++ Software Engineer (Gameplay)

Playrix

Ukraine (Remote)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

ION - North American Legal Analyst

ION

New York, New York, United States (Remote)
3 Months ago
ByteDance - Data Management and Strategy Intern

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
1 Month ago
NVIDIA - Senior Chip Design Engineer

NVIDIA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
3 Months ago
Tesla - Sales Advisor

Tesla

Lincoln, England, United Kingdom (On-Site)
2 Months ago
Cognite - Senior Front-end Engineer - Canvas

Cognite

Oslo, Oslo, Norway (Hybrid)
3 Months ago
Patreon - Engineering Manager, Insights

Patreon

New York, New York, United States (Hybrid)
3 Weeks ago
Google - Account Strategist, Mid-Market Sales

Google

Dublin, County Dublin, Ireland (On-Site)
2 Days ago
Zeta - Lead Site Reliability Engineer

Zeta

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Kepler Interactive - Lead 3D Character Artist

Kepler Interactive

Paris, Île-de-France, France (On-Site)
10 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Almaty, Almaty Region, Kazakhstan

Playrix - Senior Release Support Engineer

Playrix

Almaty, Almaty Region, Kazakhstan (Remote)
6 Months ago
G5 Games - ASO Manager

G5 Games

Astana, Astana, Kazakhstan (Remote)
2 Weeks ago
PwC - Senior Associate to ESG (Environmental, Social and Governance)

PwC

Almaty, Almaty Region, Kazakhstan (On-Site)
7 Months ago
PwC - Senior Associate to Transfer Pricing

PwC

Almaty, Almaty Region, Kazakhstan (On-Site)
6 Months ago
Playrix - Project Manager

Playrix

Almaty, Almaty Region, Kazakhstan (Remote)
6 Months ago
Playrix - Senior C++ Software Engineer (Gameplay)

Playrix

Almaty, Almaty Region, Kazakhstan (Remote)
6 Months ago
Visa - Technical Account Manager

Visa

Almaty, Almaty Region, Kazakhstan (Hybrid)
6 Months ago
Nexters - Senior UX/UI Designer

Nexters

Almaty, Almaty Region, Kazakhstan (Remote)
2 Weeks ago
Nexters - Senior 2D Animator

Nexters

Almaty, Almaty Region, Kazakhstan (Remote)
2 Weeks ago
Playrix - Senior QA Automation Engineer (Mobile)

Playrix

Almaty, Almaty Region, Kazakhstan (Remote)
6 Months ago

Get notifed when new similar jobs are uploaded

2D Art Jobs

Appirits - 2D Illustrator

Appirits

Shibuya, Tokyo, Japan (On-Site)
1 Month ago
Playrix - Customer Support Representative (German and Russian)

Playrix

Ireland (Remote)
6 Months ago
Knack Studios - 2D Artist

Knack Studios

Chennai, Tamil Nadu, India (On-Site)
10 Months ago
Playrix - Customer Support Representative (Spanish)

Playrix

Ireland (Remote)
2 Months ago
Playrix - Senior/Lead 2D Artist (Generalist)

Playrix

Portugal (Remote)
6 Months ago
Playrix - Creatives Producer

Playrix

Armenia (Remote)
6 Months ago
Playrix - Senior Unity Software Engineer (Gameplay)

Playrix

Cyprus (Remote)
6 Months ago
Playrix - Senior Technical Designer

Playrix

Almaty, Almaty Region, Kazakhstan (Remote)
6 Months ago
MyGames - Illustrator

MyGames

(Remote)
2 Weeks ago

Get notifed when new similar jobs are uploaded