Customer Support Representative (German and Russian)

5 Months ago • All levels • 2D Art

Job Summary

Job Description

Playrix, a top mobile game developer, is seeking a dynamic Customer Support Representative to join their team in Ireland. As a go-to expert, you'll provide technical support for their free-to-play mobile games across multiple platforms, engaging with a global player base and offering technical advice and assistance. You'll be responsible for managing player tickets, identifying and resolving issues, and collaborating with various departments to ensure seamless solutions. The ideal candidate will possess excellent communication skills in English, German, and Russian, a knack for understanding technical concepts, and experience playing mobile games.
Must have:
  • Excellent communication skills in English, German, and Russian
  • Ability to understand and explain technical concepts to users
  • Experience playing mobile games
  • Strong problem-solving skills
Perks:
  • Flexible schedule
  • Work from anywhere in the world (except for the Russian Federation and the Republic of Belarus)
  • Voluntary health insurance
  • Fully paid vacation days and sick leave
  • Gym membership reimbursement
  • Fitness app subscription reimbursement
  • Paid participation in specialized conferences and courses
  • Discounts on English language courses and courses for the languages of the countries in which the company operates
  • Team meetings
  • Corporate parties
  • Informal office parties
  • Competitions, quizzes, hackathons, and online fitness challenges
  • Merch store with internal currency

Job Details

Customer Support Representative (German)

About the company

Playrix is ​​one of the most successful mobile game development companies 
in the world. In terms of mobile application revenue, we rank first in Europe 
and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.

Team, about the role

Come and be a part of the exciting world of mobile game support at Playrix! We specialize in licensing, promoting, and marketing mobile games developed by Playrix, one of the world's top ten highest-grossing mobile developers. We are currently seeking a dynamic Customer Support Representative based in Ireland.

By joining us, you'll have the opportunity to assist and support the players of such hit game as Gardenscapes, enjoyed by millions of people worldwide.

Tasks

  • Being a go-to expert who provides tech support for our free-to-play mobile games’ multiple platforms (manage player tickets with the help of support engineers)
  • Engaging with a global player base, offering technical advice and assistance
  • Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
  • Using your research skills to come up with solutions and enhance our support services

Requirements

  • Excellent communication skills in English, both verbal and written
  • Excellent communication skills in German, both verbal and written
  • Excellent communication skills in Russian, both verbal and written
  • A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
  • Experience playing mobile games is preferred

Our Perks

Flexibility at work

  • For most positions we offer a flexible schedule, and employees can work from anywhere in the world (except for the Russian Federation and the Republic of Belarus). You can do your work however and wherever you like — we only evaluate your results.

Caring for health and well-being
  • We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.
  • We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.
  • We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.
Professional development and education
  • We pay for participation in specialized conferences and courses and hold our own internal conferences.
  • We offer discounts on English language courses and courses for the languages of the countries in which the company operates.
Events and merch
  • We regularly hold offline events like team meetings, big corporate parties, and informal office parties.
  • We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.
  • We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.

Work Format

Remote or from one of the company’s offices

Similar Jobs

Google - Staff Data Scientist, Applied Research, Search Platforms

Google

Mountain View, California, United States (On-Site)
1 Week ago
G5 Games - ASO Manager

G5 Games

Tbilisi, Tbilisi, Georgia (Remote)
1 Week ago
PwC - IN-Senior Associate – D365 Finance -Ms Dynamics– Advisory  - Mumbai

PwC

Mumbai, Maharashtra, India (On-Site)
6 Months ago
Google - Staff UX Designer, Google Cloud

Google

Bengaluru, Karnataka, India (On-Site)
1 Week ago
Google - Software Engineer III, ChromeOS

Google

Taipei City, Taiwan (On-Site)
1 Week ago
Playrix - Senior Release Engineer

Playrix

Ireland (Remote)
5 Months ago
Playrix - Senior/Lead 2D Artist (Generalist)

Playrix

Montenegro (Remote)
6 Months ago
Playrix - Principal Level Designer (Match-3)

Playrix

Ireland (Remote)
2 Months ago
Playrix - Customer Support Representative (German and Russian)

Playrix

Georgia (Remote)
5 Months ago
Paxie Games - 2D Concept Artist

Paxie Games

Göztepe, İstanbul, Türkiye (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Epic Games - Lead Character Artist

Epic Games

Cary, North Carolina, United States (On-Site)
6 Days ago
Magic Media - Explore Future Career Opportunities as a Unity Developer

Magic Media

Vojvodina, Serbia (Remote)
2 Weeks ago
Entain - Broadcast Channels Operator

Entain

Auckland, Auckland, New Zealand (On-Site)
1 Month ago
NVIDIA - Network Security Research Architect

NVIDIA

United Kingdom (Remote)
1 Month ago
ByteDance - Machine Learning Engineer Intern (Search-TikTok Recommendation)

ByteDance

San Jose, California, United States (On-Site)
1 Month ago
Onward Search - Senior Software Engineer

Onward Search

Austin, Texas, United States (Hybrid)
1 Day ago
Nagarro - Senior SAP FI/CO Consultant (all genders)

Nagarro

Austria (On-Site)
6 Months ago
Ubisoft - Machine Learning Programmer (Character & Animation)

Ubisoft

Montreal, Quebec, Canada (On-Site)
4 Weeks ago
Ubisoft - Senior Level Designer

Ubisoft

Bucharest, Bucharest, Romania (Hybrid)
1 Month ago
Fandom - Product Analyst

Fandom

New York, New York, United States (Remote)
1 Week ago

Get notifed when new similar jobs are uploaded

Jobs in Cyprus

HYPERHUG - Senior Unity Developer

HYPERHUG

Limassol, Limassol, Cyprus (On-Site)
1 Month ago
EvoPlay - International Contract Lawyer

EvoPlay

Limassol, Limassol, Cyprus (On-Site)
4 Weeks ago
Playrix - Senior Data Analyst (Marketing)

Playrix

Cyprus (Remote)
1 Week ago
Easy Brain - Senior Unity Developer

Easy Brain

Limassol, Limassol, Cyprus (Hybrid)
7 Months ago
Playrix - Senior Node.js Developer (Server)

Playrix

Cyprus (Remote)
1 Week ago
Scorewarrior - Senior Recruiter (Product)

Scorewarrior

Limassol, Limassol, Cyprus (On-Site)
1 Month ago
Playrix - Lead Technical Designer

Playrix

Cyprus (Remote)
6 Months ago
Easy Brain - Data Scientist

Easy Brain

Limassol, Limassol, Cyprus (Hybrid)
7 Months ago
OUTFIT7 - VP of Marketing

OUTFIT7

Limassol, Limassol, Cyprus (On-Site)
2 Months ago
Playrix - Customer Support Representative (German)

Playrix

Cyprus (Remote)
5 Months ago

Get notifed when new similar jobs are uploaded

2D Art Jobs

Playrix - Creatives Producer

Playrix

Ireland (Remote)
6 Months ago
Playrix - Principal C++ Software Engineer (Tools)

Playrix

Serbia (Remote)
6 Months ago
Playrix - Senior Release Engineer

Playrix

Serbia (Remote)
5 Months ago
Playrix - Senior 2D Artist (Illustrations)

Playrix

Georgia (Remote)
6 Months ago
Playrix - Customer Support Representative (German)

Playrix

Ukraine (Remote)
5 Months ago
Betsoft Gaming - Visual FX / Post Production Artist

Betsoft Gaming

(Remote)
5 Months ago
Playrix - Location Game Designer

Playrix

Almaty, Almaty Region, Kazakhstan (Remote)
6 Months ago
Playrix - Director of Engineering

Playrix

Armenia (Remote)
6 Months ago
Playrix - Principal C++ Software Engineer (Tools)

Playrix

Montenegro (Remote)
6 Months ago
Kwalee - Game Artist

Kwalee

Royal Leamington Spa, England, United Kingdom (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded