Customer Support Representative (German)

3 Months ago • All levels • 2D Art

Job Summary

Job Description

Playrix is seeking a dynamic Customer Support Representative to join our team in Ireland. As a Customer Support Representative, you will be responsible for providing technical support for our free-to-play mobile games across multiple platforms. You will engage with a global player base, offering technical advice and assistance, identifying and resolving issues, and collaborating with diverse departments for seamless solutions. You will use your research skills to come up with solutions and enhance our support services.
Must have:
  • Excellent communication skills in English (both verbal and written)
  • Excellent communication skills in German (both verbal and written)
  • A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
  • Experience playing mobile games is preferred
Perks:
  • Flexibility at work
  • Caring for health and well-being
  • Professional development and education
  • Events and merch

Job Details

Customer Support Representative (German)

About the company

Playrix is ​​one of the most successful mobile game development companies 
in the world. In terms of mobile application revenue, we rank first in Europe 
and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.

Team, about the role

Come and be a part of the exciting world of mobile game support at Playrix! We specialize in licensing, promoting, and marketing mobile games developed by Playrix, one of the world's top ten highest-grossing mobile developers. We are currently seeking a dynamic Customer Support Representative based in Ireland.

By joining us, you'll have the opportunity to assist and support the players of such hit game as Homescapes, enjoyed by millions of people worldwide.

Tasks

  • Being a go-to expert who provides tech support for our free-to-play mobile games’ multiple platforms (manage player tickets with the help of support engineers)
  • Engaging with a global player base, offering technical advice and assistance
  • Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
  • Using your research skills to come up with solutions and enhance our support services

Requirements

  • Excellent communication skills in English, both verbal and written
  • Excellent communication skills in German, both verbal and written
  • A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
  • Experience playing mobile games is preferred

Our Perks

Flexibility at work

  • For most positions we offer a flexible schedule, and employees can work from anywhere in the world (except for the Russian Federation and the Republic of Belarus). You can do your work however and wherever you like — we only evaluate your results.

Caring for health and well-being
  • We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.
  • We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.
  • We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.
Professional development and education
  • We pay for participation in specialized conferences and courses and hold our own internal conferences.
  • We offer discounts on English language courses and courses for the languages of the countries in which the company operates.
Events and merch
  • We regularly hold offline events like team meetings, big corporate parties, and informal office parties.
  • We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.
  • We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.

Work Format

Remote or from one of the company’s offices

Similar Jobs

Rush Street Interactive - Change Coordinator

Rush Street Interactive

Tartu, Tartu County, Estonia (Remote)
4 Weeks ago
Paytm - Area Sales Manager - Nizamabad

Paytm

Nizamabad, Telangana, India (On-Site)
4 Months ago
Ubisoft - Lead Level & Quest Designer AAA The Division Resurgence

Ubisoft

Saint-Mandé, Île-de-France, France (Hybrid)
2 Weeks ago
Scopely - Marketing Artist

Scopely

Barcelona, Catalonia, Spain (Hybrid)
2 Months ago
Tencent - Senior Combat Designer

Tencent

Shanghai, Shanghai, China (On-Site)
1 Month ago
Spyke Games - 2D Animator

Spyke Games

İstanbul, Türkiye (On-Site)
8 Months ago
Keen Software House - 2D/UI Artist

Keen Software House

Prague, Prague, Czechia (Remote)
1 Day ago
Argus Labs - 2D Artist Internship

Argus Labs

Indonesia (Remote)
3 Weeks ago
Playrix - Data QA Engineer

Playrix

Ireland (Remote)
4 Months ago
SuperPlay - SENIOR 2D ILLUSTRATOR

SuperPlay

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Milestone - Director, Regional Business & People Support, Bulgaria

Milestone

Sofia, Sofia City Province, Bulgaria (Hybrid)
5 Days ago
Gigglebug Entertainment - Studio Operations and Administrator

Gigglebug Entertainment

Las Palmas De Gran Canaria, Canary Islands, Spain (On-Site)
3 Months ago
Alp Consulting  - CAA C++

Alp Consulting

Bengaluru, Karnataka, India (On-Site)
9 Months ago
The Walt Disney Company - Disneyland FAM, Construction and Project Management Intern, Fall 2025

The Walt Disney Company

Anaheim, California, United States (On-Site)
2 Weeks ago
Tesla - Senior Security Systems Project Manager

Tesla

Brandenburg, Germany (On-Site)
1 Week ago
N-iX - Junior Financial Accountant

N-iX

Ukraine (Remote)
3 Hours ago
Luxoft - Test Automation Engineer - UFT Selenium

Luxoft

Hyderabad, Telangana, India (On-Site)
3 Months ago
Aristocrat Gaming - Product Analyst

Aristocrat Gaming

Montreal, Quebec, Canada (Hybrid)
1 Day ago
ION - Analyst - Capital structure 918

ION

Mumbai, Maharashtra, India (On-Site)
4 Months ago
Nagarro - SAP Cloud Projectmanager (m/f/d)

Nagarro

Germany (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Cyprus

G5 Games - 2D Game Lead Artist (Match-3 project)

G5 Games

Limassol, Limassol, Cyprus (Remote)
2 Months ago
Easy Brain - Game Content Manager

Easy Brain

Limassol, Limassol, Cyprus (Hybrid)
2 Months ago
Playrix - Senior/Lead 2D Artist (Generalist)

Playrix

Cyprus (Remote)
4 Months ago
Redhill Games - Senior Animator

Redhill Games

Nicosia, Nicosia, Cyprus (Hybrid)
4 Weeks ago
G5 Games - 2D HOG Grind Artist

G5 Games

Limassol, Limassol, Cyprus (Remote)
2 Weeks ago
Nexters - 2D Character Artist

Nexters

Cyprus (Remote)
1 Week ago
OUTFIT7 - VP of Marketing

OUTFIT7

Limassol, Limassol, Cyprus (On-Site)
1 Week ago
Scorewarrior - Senior Recruiter in Game Development Marketing: CMO's Top Talent Acquisition Partner

Scorewarrior

Limassol, Limassol, Cyprus (On-Site)
8 Months ago
Wargaming - Motion UI Designer (Unannounced Project)

Wargaming

Nicosia, Nicosia, Cyprus (On-Site)
2 Months ago
Nexters - Senior Frontend Developer (Playable Ads)

Nexters

Cyprus (Remote)
1 Week ago

Get notifed when new similar jobs are uploaded

2D Art Jobs

Playrix - Senior VFX Artist

Playrix

Serbia (Remote)
4 Months ago
Magic Games - 2D Game Artist

Magic Games

İstanbul, İstanbul, Türkiye (On-Site)
8 Months ago
Playrix - Lead VFX Artist

Playrix

Portugal (Remote)
4 Months ago
Amanotes - Senior Game Artist (Game Magic Tiles 3 - Hybrid Casual)

Amanotes

Ho Chi Minh City, Ho Chi Minh City, Vietnam (On-Site)
1 Month ago
G5 Games - 2D Environment Artist (Casual match-3 project)

G5 Games

(Remote)
1 Month ago
ILogos Game Studios - Spine 2D Animator

ILogos Game Studios

(Remote)
2 Months ago
Playrix - Senior Technical Designer

Playrix

Portugal (Remote)
4 Months ago
Playrix - Principal VFX Artist

Playrix

Georgia (Remote)
4 Months ago
Playrix - Project Manager

Playrix

Ireland (Remote)
4 Months ago
Playrix - Lead Location Designer

Playrix

Serbia (Remote)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Explore gaming industy jobs in one of the leading Game Studios.

Ireland (Remote)

Ireland (Remote)

Ireland (Remote)

Ireland (On-Site)

Ireland (Remote)

Ireland (Remote)

View All Jobs

Get notified when new jobs are added by Playrix

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug