Customer Support Representative (German)

9 Months ago • All levels • Customer Service

Job Summary

Job Description

Playrix is looking for a Customer Support Representative (German) to join their team. You will be responsible for providing technical support for the company's free-to-play mobile games on multiple platforms. You will be engaging with a global player base, offering technical advice and assistance, and identifying, prioritizing, and swiftly resolving issues. You will also be collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions. You will use your research skills to come up with solutions and enhance the company's support services.
Must have:
  • Excellent communication skills in English (verbal and written)
  • Excellent communication skills in German (verbal and written)
  • Knack for grasping technical concepts and explaining them to users
  • Experience playing mobile games (preferred)
Perks:
  • Flexibility at work (work from anywhere)
  • Voluntary health insurance for employees and their children
  • Reimbursement for online sessions with a psychologist
  • Fully paid vacation days and sick leave
  • Support for healthy lifestyle (gym memberships, fitness app subscriptions)
  • Professional development and education (conferences, courses)
  • Discounts on English language courses
  • Offline events (team meetings, parties)
  • Fun competitions, quizzes, hackathons
  • Online fitness challenges
  • Merch store with internal currency

Job Details

Customer Support Representative (German)

About the company

Playrix is ​​one of the most successful mobile game development companies 
in the world. In terms of mobile application revenue, we rank first in Europe 
and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.

Team, about the role

Come and be a part of the exciting world of mobile game support at Playrix! We specialize in licensing, promoting, and marketing mobile games developed by Playrix, one of the world's top ten highest-grossing mobile developers. We are currently seeking a dynamic Customer Support Representative based in Ireland.

By joining us, you'll have the opportunity to assist and support the players of such hit game as Homescapes, enjoyed by millions of people worldwide.

Tasks

  • Being a go-to expert who provides tech support for our free-to-play mobile games’ multiple platforms (manage player tickets with the help of support engineers)
  • Engaging with a global player base, offering technical advice and assistance
  • Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
  • Using your research skills to come up with solutions and enhance our support services

Requirements

  • Excellent communication skills in English, both verbal and written
  • Excellent communication skills in German, both verbal and written
  • A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
  • Experience playing mobile games is preferred

Our Perks

Flexibility at work

  • For most positions we offer a flexible schedule, and employees can work from anywhere in the world (except for the Russian Federation and the Republic of Belarus). You can do your work however and wherever you like — we only evaluate your results.

Caring for health and well-being
  • We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.
  • We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.
  • We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.
Professional development and education
  • We pay for participation in specialized conferences and courses and hold our own internal conferences.
  • We offer discounts on English language courses and courses for the languages of the countries in which the company operates.
Events and merch
  • We regularly hold offline events like team meetings, big corporate parties, and informal office parties.
  • We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.
  • We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.

Work Format

Remote or from one of the company’s offices

Similar Jobs

upwork - Senior Database Automation Engineer (APAC)

upwork

(Remote)
3 Months ago
Nintendo - Licensing Coordinator

Nintendo

Redmond, Washington, United States (Hybrid)
11 Months ago
WongDoody - Lead Service Designer

WongDoody

Hong Kong (On-Site)
2 Months ago
Accenture - Inside Sales Lead

Accenture

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Synthesia - Customer Onboarding Manager

Synthesia

New York, United States (Hybrid)
2 Weeks ago
GoMotive - Technical Support Specialist - French

GoMotive

Pakistan (Remote)
1 Month ago
appier - Senior Customer Success Manager, Enterprise Solution

appier

Taipei City, Taiwan (On-Site)
1 Month ago
Veeam Software - Customer Success Representative, Velocity (Polish Speaker)

Veeam Software

Bucharest, Bucharest, Romania (On-Site)
1 Month ago
Sprinkler - Sr. Helpdesk Analyst

Sprinkler

New York, New York, United States (On-Site)
1 Month ago
Reltio - Customer Success Manager

Reltio

North Carolina, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

bytedance - Research Engineer Graduate (Vision AI Platform)

bytedance

San Jose, California, United States (On-Site)
4 Months ago
Zones - Services Marketing Manager

Zones

Noida, Uttar Pradesh, India (On-Site)
2 Months ago
Apple - Software Engineer, Mail Experience

Apple

Cupertino, California, United States (On-Site)
1 Month ago
Postman - Enterprise Account Executive, Benelux

Postman

Netherlands (Hybrid)
1 Month ago
ChainGuard - Enterprise Account Executive

ChainGuard

Minnesota, United States (Remote)
2 Weeks ago
Square - HR Solutions Consultant AMEA

Square

Pune, Maharashtra, India (On-Site)
2 Weeks ago
level ai - Group/Principal Product Manager

level ai

Mountain View, California, United States (Hybrid)
2 Months ago
Gunzilla - Lead VFX Artist

Gunzilla

Kyiv, Kyiv City, Ukraine (On-Site)
4 Months ago
Coherent corp. - Manufacturing Technician

Coherent corp.

Philadelphia, Pennsylvania, United States (On-Site)
2 Months ago
Trek - Business Analyst (Enterprise Business Application)

Trek

Gurugram, Haryana, India (On-Site)
1 Year ago

Get notifed when new similar jobs are uploaded

Jobs in Georgia

SoftSwiss - HR Admin Specialist - Junior

SoftSwiss

Tbilisi, Tbilisi, Georgia (Remote)
1 Month ago
playrix  - Principal 2D Artist

playrix

Georgia (Remote)
9 Months ago
Any Desk - Fullstack Developer

Any Desk

Tbilisi, Tbilisi, Georgia (On-Site)
2 Months ago
Evolution  - English Speaking Game Presenter

Evolution

Tbilisi, Tbilisi, Georgia (On-Site)
10 Months ago
belka games - Lead Game Designer

belka games

Georgia (Remote)
2 Weeks ago
EveryMatrix - Director of Photography (Fixed-term contract, 3 months)

EveryMatrix

Batumi, Adjara, Georgia (On-Site)
7 Months ago
Ravenage careers - Brand Manager

Ravenage careers

Batumi, Adjara, Georgia (On-Site)
1 Week ago
playrix  - Senior HR Generalist

playrix

Georgia (Remote)
9 Months ago
playrix  - Lead C++ Software Engineer (Gameplay)

playrix

Georgia (Remote)
9 Months ago
playrix  - Senior Release Support Engineer

playrix

Georgia (Remote)
9 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

OKX - Specialist, Customer Due Diligence Operations (KYC)

OKX

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
9 Months ago
WPI - Learning Support Technician

WPI

Worcester, Massachusetts, United States (On-Site)
3 Weeks ago
Highspot - Customer Success Operations Specialist

Highspot

Hyderabad, Telangana, India (Hybrid)
1 Month ago
nissan - Customer Experience Validation Analyst (Officer)

nissan

Amsterdam, North Holland, Netherlands (Hybrid)
1 Month ago
London stock Exchange - Customer Success Manager

London stock Exchange

New York, United States (On-Site)
2 Months ago
playrix  - Customer Support Representative

playrix

Ireland (Remote)
6 Months ago
deel. - Customer Onboarding Manager

deel.

United States (Remote)
1 Week ago
caliogo - Technical Support Representative, CloudExtend

caliogo

Manila, Metro Manila, Philippines (On-Site)
4 Weeks ago
USE Insider - Customer Onboarding Manager

USE Insider

State Of São Paulo, Brazil (Hybrid)
2 Months ago
Tesla - Customer Support Supervisor

Tesla

Berlin, Berlin, Germany (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded