Customer Support Representative (German)

3 Months ago • All levels • 2D Art

Job Summary

Job Description

Playrix, a leading mobile game developer, is seeking a dynamic Customer Support Representative to join our team in Ireland. You'll provide technical support for our free-to-play mobile games across multiple platforms, engage with a global player base, and collaborate with various departments to resolve issues. Your role will involve managing player tickets, offering technical advice, identifying and prioritizing problems, and enhancing our support services.
Must have:
  • Excellent communication skills in English and German (verbal and written)
  • Ability to grasp technical concepts and explain them clearly
  • Experience playing mobile games preferred
Perks:
  • Flexibility at work (remote work)
  • Voluntary health insurance
  • Fully paid vacation days and sick leave
  • Gym membership and fitness app reimbursements
  • Professional development opportunities
  • Discounts on English language courses
  • Company events and merch

Job Details

Customer Support Representative (German)

About the company

Playrix is ​​one of the most successful mobile game development companies 
in the world. In terms of mobile application revenue, we rank first in Europe 
and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.

Team, about the role

Come and be a part of the exciting world of mobile game support at Playrix! We specialize in licensing, promoting, and marketing mobile games developed by Playrix, one of the world's top ten highest-grossing mobile developers. We are currently seeking a dynamic Customer Support Representative based in Ireland.

By joining us, you'll have the opportunity to assist and support the players of such hit game as Homescapes, enjoyed by millions of people worldwide.

Tasks

  • Being a go-to expert who provides tech support for our free-to-play mobile games’ multiple platforms (manage player tickets with the help of support engineers)
  • Engaging with a global player base, offering technical advice and assistance
  • Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
  • Using your research skills to come up with solutions and enhance our support services

Requirements

  • Excellent communication skills in English, both verbal and written
  • Excellent communication skills in German, both verbal and written
  • A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
  • Experience playing mobile games is preferred

Our Perks

Flexibility at work

  • For most positions we offer a flexible schedule, and employees can work from anywhere in the world (except for the Russian Federation and the Republic of Belarus). You can do your work however and wherever you like — we only evaluate your results.

Caring for health and well-being
  • We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.
  • We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.
  • We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.
Professional development and education
  • We pay for participation in specialized conferences and courses and hold our own internal conferences.
  • We offer discounts on English language courses and courses for the languages of the countries in which the company operates.
Events and merch
  • We regularly hold offline events like team meetings, big corporate parties, and informal office parties.
  • We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.
  • We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.

Work Format

Remote or from one of the company’s offices

Similar Jobs

Netflix - Product Manager, Media Planning (Ads)

Netflix

New York, New York, United States (On-Site)
2 Weeks ago
Epic Games - Creator Success Manager

Epic Games

(On-Site)
1 Week ago
Velotio Technologies - Senior Software Engineer (Java)

Velotio Technologies

Maharashtra, India (Remote)
1 Week ago
Epic Games - Lead Counsel (Regulatory)

Epic Games

(On-Site)
4 Days ago
NVIDIA - STA Backend Engineer

NVIDIA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
1 Month ago
Playrix - Senior Release Support Engineer

Playrix

Ukraine (Remote)
4 Months ago
Sperasoft - 2D Character Artist (stylized)

Sperasoft

Abu Dhabi, Abu Dhabi, United Arab Emirates (Hybrid)
7 Months ago
Playrix - Customer Support Representative (German and Russian)

Playrix

Serbia (Remote)
3 Months ago
ICON Creative Studio - Intermediate & Senior 2D FX Artist

ICON Creative Studio

Vancouver, British Columbia, Canada (On-Site)
1 Day ago
Playrix - Director of Engineering

Playrix

Portugal (Remote)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Tesla - Key Account Manager, Powerwall (Residential Energy Storage)

Tesla

London, England, United Kingdom (Hybrid)
6 Days ago
Streamline Media Group  Inc  - Material Artist

Streamline Media Group Inc

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
7 Months ago
Kokotree - Product Marketing Manager

Kokotree

Wilmington, North Carolina, United States (On-Site)
3 Months ago
Lighthouse Games - Senior VFX Artist

Lighthouse Games

England, United Kingdom (Hybrid)
4 Days ago
Coherent Corp - Senior Manager, Application Development

Coherent Corp

Hyderabad, Telangana, India (Hybrid)
3 Months ago
PwC - IN_Associate_Microsoft365_OneCloud _Advisory _Gurgaon

PwC

Gurugram, Haryana, India (On-Site)
4 Months ago
Barracuda Networks  Inc  - Information Security Engineer

Barracuda Networks Inc

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Flow - Flow Experience Agent (Concierge)

Flow

Atlanta, Georgia, United States (On-Site)
4 Months ago
Tesla - Service Advisor

Tesla

North Brabant, Netherlands (On-Site)
1 Week ago
PTW - LQA Game Tester (LatAm Spanish)

PTW

Braga, Braga, Portugal (Remote)
14 Hours ago

Get notifed when new similar jobs are uploaded

Jobs in Ireland

Microsoft - Senior Software Engineer - Full Stack

Microsoft

Dublin, County Dublin, Ireland (On-Site)
1 Month ago
Riot Games - Technical Artist Intern, Tools & Pipeline - League of Legends - Summer 2025 (Remote)

Riot Games

Dublin, County Dublin, Ireland (Remote)
3 Months ago
Riot Games - Principal Software Engineer - VALORANT, Foundations, Build Platforms

Riot Games

Dublin, County Dublin, Ireland (On-Site)
3 Months ago
Alpha Sense - Account Executive

Alpha Sense

Waterford, County Waterford, Ireland (Remote)
2 Months ago
Playrix - Creatives Producer

Playrix

Ireland (Remote)
4 Months ago
Riot Games - Staff Software Engineer, Engine & Console - Unpublished R&D Product

Riot Games

Dublin, County Dublin, Ireland (On-Site)
3 Months ago
DraftKings - Senior Software Engineer

DraftKings

Ireland (Remote)
2 Months ago
Romero Games - Senior Cinematic Animator

Romero Games

Galway, County Galway, Ireland (Remote)
3 Months ago
Larian Studios - Senior VFX Artist

Larian Studios

Dublin, County Dublin, Ireland (On-Site)
5 Months ago
Tesla - Sales Advisor

Tesla

Swords, County Dublin, Ireland (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

2D Art Jobs

Nordcurrent - 2D Artist

Nordcurrent

Dnipro, Dnipropetrovsk Oblast, Ukraine (On-Site)
3 Months ago
Playrix - Customer Support Representative (Japanese)

Playrix

Almaty, Almaty Region, Kazakhstan (Remote)
4 Months ago
Panteon Games - 2D Game Artist

Panteon Games

Ankara, Ankara, Türkiye (On-Site)
3 Months ago
Playrix - Senior/Lead 2D Artist (Generalist)

Playrix

Almaty, Almaty Region, Kazakhstan (Remote)
4 Months ago
Limit Break - 2Dアーティスト(プロダクション)

Limit Break

Tokyo, Japan (On-Site)
6 Months ago
Playrix - Senior/Principal 2D Artist (Match-3)

Playrix

Serbia (Remote)
3 Months ago
Playrix - Senior Technical Designer

Playrix

Cyprus (Remote)
4 Months ago
Playrix - Senior UI Artist

Playrix

Serbia (Remote)
4 Months ago
Playrix - Lead Location Designer

Playrix

Portugal (Remote)
3 Months ago
Playrix - Principal 2D Artist

Playrix

Almaty, Almaty Region, Kazakhstan (Remote)
4 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Explore gaming industy jobs in one of the leading Game Studios.

Ireland (Remote)

Ireland (Remote)

Ireland (Remote)

Ireland (On-Site)

Ireland (Remote)

Ireland (Remote)

View All Jobs

Get notified when new jobs are added by Playrix

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug