Customer Support Representative (German)

5 Months ago • All levels • 2D Art

Job Summary

Job Description

Playrix, a leading mobile game developer, seeks a Customer Support Representative (German) to join their team in Ireland. You'll provide technical support for their popular mobile games like Homescapes, engaging with a global player base and resolving technical issues. You'll collaborate with various departments, prioritize player needs, and enhance support services. This role requires excellent communication skills in both English and German, along with the ability to grasp technical concepts and explain them effectively.
Must have:
  • Excellent communication skills in English and German (both verbal and written)
  • Ability to understand and explain technical concepts to diverse users
  • Experience playing mobile games is preferred
Perks:
  • Flexibility at work
  • Voluntary health insurance
  • Fully paid vacation days and sick leave
  • Gym memberships and fitness app subscriptions
  • Participation in specialized conferences and courses
  • Discounts on English language courses
  • Offline events like team meetings, parties
  • Competitions, quizzes, hackathons, and online fitness challenges
  • Merch store with internal currency

Job Details

Customer Support Representative (German)

About the company

Playrix is ​​one of the most successful mobile game development companies 
in the world. In terms of mobile application revenue, we rank first in Europe 
and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.

Team, about the role

Come and be a part of the exciting world of mobile game support at Playrix! We specialize in licensing, promoting, and marketing mobile games developed by Playrix, one of the world's top ten highest-grossing mobile developers. We are currently seeking a dynamic Customer Support Representative based in Ireland.

By joining us, you'll have the opportunity to assist and support the players of such hit game as Homescapes, enjoyed by millions of people worldwide.

Tasks

  • Being a go-to expert who provides tech support for our free-to-play mobile games’ multiple platforms (manage player tickets with the help of support engineers)
  • Engaging with a global player base, offering technical advice and assistance
  • Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
  • Using your research skills to come up with solutions and enhance our support services

Requirements

  • Excellent communication skills in English, both verbal and written
  • Excellent communication skills in German, both verbal and written
  • A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
  • Experience playing mobile games is preferred

Our Perks

Flexibility at work

  • For most positions we offer a flexible schedule, and employees can work from anywhere in the world (except for the Russian Federation and the Republic of Belarus). You can do your work however and wherever you like — we only evaluate your results.

Caring for health and well-being
  • We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.
  • We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.
  • We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.
Professional development and education
  • We pay for participation in specialized conferences and courses and hold our own internal conferences.
  • We offer discounts on English language courses and courses for the languages of the countries in which the company operates.
Events and merch
  • We regularly hold offline events like team meetings, big corporate parties, and informal office parties.
  • We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.
  • We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.

Work Format

Remote or from one of the company’s offices

Similar Jobs

Tencent - 3D Artist

Tencent

Osaka, Osaka, Japan (On-Site)
3 Months ago
PlayStation Global - Staff HRIS Analyst-Recruiting and HCM

PlayStation Global

Los Angeles, California, United States (On-Site)
4 Weeks ago
Amanotes - Senior Game Designer (Contractor)

Amanotes

Ho Chi Minh City, Ho Chi Minh City, Vietnam (Remote)
3 Months ago
Tencent - Procurement Manager

Tencent

Tokyo, Japan (On-Site)
2 Months ago
The Walt Disney Company - Senior Systems Reliability Operations Engineer

The Walt Disney Company

Mumbai, Maharashtra, India (On-Site)
5 Months ago
Playrix - Location Game Designer

Playrix

Montenegro (Remote)
6 Months ago
Push Gaming - Senior 2D Animator

Push Gaming

Spain (Hybrid)
3 Weeks ago
SciPlay - 2D Animator

SciPlay

Kyiv, Kyiv City, Ukraine (On-Site)
3 Weeks ago
Playrix - Art Director

Playrix

Portugal (Remote)
6 Months ago
Playrix - Senior Release Support Engineer

Playrix

Georgia (Remote)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Yodo1 - Lead Game Producer

Yodo1

(Remote)
10 Months ago
Rackspace Technology - Lead Engineer

Rackspace Technology

England, United Kingdom (Remote)
3 Weeks ago
Next Level Business Services - IBM MDM developer

Next Level Business Services

Dearborn, Michigan, United States (On-Site)
6 Months ago
Scopely - Platform Accounts Engineer

Scopely

Barcelona, Catalonia, Spain (Hybrid)
4 Months ago
Trackman - Machine Learning Developer with DSP experience (Python/C++)

Trackman

Hørsholm, Denmark (On-Site)
4 Weeks ago
Playtika - SRE Group Manager

Playtika

Ukraine (On-Site)
3 Months ago
Google - Senior Field Sales Representative, Retail, Google Cloud

Google

Tokyo, Japan (On-Site)
6 Days ago
Assystems - Aconex Specialist

Assystems

Gurugram, Haryana, India (On-Site)
5 Months ago
OKX - Blockchain Security Product Manager, Web3 Platform

OKX

Hong Kong (On-Site)
6 Months ago
Polygon Labs - APAC Enablement Manager

Polygon Labs

New South Wales, Australia (Remote)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Ukraine

Virtuos - PMO Producer

Virtuos

Ukraine (Hybrid)
1 Day ago
N-iX - Senior JavaScript Engineer

N-iX

Ukraine (Remote)
1 Week ago
Playrix - Senior Technical Designer

Playrix

Ukraine (Remote)
6 Months ago
Playrix - Technical Director (Game Project)

Playrix

Ukraine (Remote)
6 Months ago
N-iX - Senior Engineer with AWS Greengrass Expertise

N-iX

Ukraine (Hybrid)
1 Week ago
Playrix - Director of Engineering

Playrix

Ukraine (Remote)
6 Months ago
N-iX - Senior Frontend Engineer

N-iX

Ukraine (Remote)
1 Week ago
Virtuos - Art QC Specialist

Virtuos

Ukraine (Remote)
1 Week ago
Plarium - Level Designer

Plarium

Kyiv, Kyiv City, Ukraine (Remote)
1 Week ago
N-iX - Operations/Change Manager

N-iX

Ukraine (Remote)
1 Week ago

Get notifed when new similar jobs are uploaded

2D Art Jobs

Playrix - Lead Location Designer

Playrix

Ukraine (Remote)
6 Months ago
Betsoft Gaming - Visual FX / Post Production Artist

Betsoft Gaming

(Remote)
5 Months ago
Playrix - Game Designer

Playrix

(Remote)
6 Months ago
Playrix - Development Director

Playrix

Portugal (Remote)
6 Months ago
G5 Games - Lead Game Creative 2D Artist (Match-3 project)

G5 Games

Limassol, Limassol, Cyprus (Remote)
1 Month ago
Playrix - Principal Level Designer (Match-3)

Playrix

Cyprus (Remote)
1 Week ago
Playrix - Technical Director (Game Project)

Playrix

Cyprus (Remote)
6 Months ago
Playrix - Art Director

Playrix

Ireland (Remote)
6 Months ago
Playrix - Senior Release Engineer

Playrix

Almaty, Almaty Region, Kazakhstan (Remote)
5 Months ago
G5 Games - 2D Character Artist (Hidden objects project)

G5 Games

(Remote)
6 Months ago

Get notifed when new similar jobs are uploaded