Customer Support Representative (Italian speaker)

Growe welcomes those who are excited to:

• Provide personalized assistance and resolutions for diverse customer inquiries via different channels (chats, emails, etc.), ensuring a seamless and exceptional support experience;

• Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries;

• Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively;

• Collaborate with internal stakeholders such as the product and payments team for faster resolutions;

• Identify and escalate customer requests to managers when there’s a complex issue.

We need your professional experience:

• 1 + years experience in customer support/call center (preferably in the field of iGaming);

• Fluent in Italian, proficiency in English (written and spoken);

• Proficient knowledge of customer service, and standard practices and procedures;

• Knowledge of sales principles and methods;

• Able to maintain customer confidentiality.

We appreciate if you have those personal features:

• Proven track record of analytical skills;

• Excellent verbal and written communication skills;

• Attention to detail;

• Problem-solving skills.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.