Customer Support Representative (Japanese)

5 Months ago • All levels • 2D Art

Job Summary

Job Description

Playrix is seeking a Customer Support Representative with excellent English, Russian, and Japanese communication skills. You will provide technical support for mobile games, assist players, identify and resolve issues, and collaborate with various departments. Experience in mobile gaming is preferred.
Must have:
  • Excellent English
  • Excellent Russian
  • Excellent Japanese
  • Technical support
Good to have:
  • Mobile gaming
  • Technical concepts
  • Research skills
  • Issue resolution
Perks:
  • Flexible schedule
  • Health insurance

Job Details

Customer Support Representative (Japanese)

About the company

Playrix is ​​one of the most successful mobile game development companies 
in the world. In terms of mobile application revenue, we rank first in Europe 
and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.

Team, about the role

Come and be a part of the exciting world of mobile game support at Playrix! We specialize in licensing, promoting, and marketing mobile games developed by Playrix, one of the world's top ten highest-grossing mobile developers. We are currently seeking a dynamic Customer Support Representative.

By joining us, you'll have the opportunity to assist and support the players of such hit game as Fishdom, enjoyed by millions of people worldwide.

Tasks

  • Being a go-to expert who provides tech support for our free-to-play mobile games’ multiple platforms (manage player tickets with the help of support engineers)
  • Engaging with a global player base, offering technical advice and assistance
  • Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
  • Using your research skills to come up with solutions and enhance our support services

Requirements

  • Excellent communication skills in English, both verbal and written
  • Excellent communication skills in Russian, both verbal and written
  • Excellent communication skills in Japanese, both verbal and written
  • A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
  • Experience playing mobile games is preferred

Our Perks

Flexibility at work

  • For most positions we offer a flexible schedule, and employees can work from anywhere in the world (except for the Russian Federation and the Republic of Belarus). You can do your work however and wherever you like — we only evaluate your results.

Caring for health and well-being
  • We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.
  • We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.
  • We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.
Professional development and education
  • We pay for participation in specialized conferences and courses and hold our own internal conferences.
  • We offer discounts on English language courses and courses for the languages of the countries in which the company operates.
Events and merch
  • We regularly hold offline events like team meetings, big corporate parties, and informal office parties.
  • We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.
  • We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.

Work Format

Remote or from one of the company’s offices

Similar Jobs

ByteDance - Technical Project Manager - Edge Networking

ByteDance

London, England, United Kingdom (On-Site)
6 Days ago
ION - Java Junior Developer

ION

Chișinău, Chisinau, Moldova (Hybrid)
1 Month ago
Metacore - Narrative Designer

Metacore

Helsinki, Uusimaa, Finland (Hybrid)
1 Week ago
NVIDIA - Director, Ethernet Solutions Product Management

NVIDIA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
4 Days ago
Starkflow - Systems Design & Architecture Engineer

Starkflow

United States (On-Site)
1 Month ago
Plarium - 2D Concept Artist

Plarium

Kyiv, Kyiv City, Ukraine (Remote)
1 Month ago
Lingo Kids LLC - Sr. Game Artist

Lingo Kids LLC

Madrid, Community Of Madrid, Spain (On-Site)
5 Days ago
Playrix - Game Director

Playrix

Ukraine (Remote)
5 Months ago
Playrix - Game Designer

Playrix

Ukraine (Remote)
5 Months ago
Playrix - Customer Support Representative (German and Russian)

Playrix

Cyprus (Remote)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

The Walt Disney Company - Senior Product Designer

The Walt Disney Company

Orlando, Florida, United States (On-Site)
1 Week ago
ByteDance - Recruitment Project Manager - Singapore

ByteDance

Singapore (On-Site)
4 Months ago
Maximum Games - Brand Manager

Maximum Games

Paris, Île-de-France, France (Hybrid)
1 Week ago
Beyond Sports  - 3D Motion Designer

Beyond Sports

Alkmaar, North Holland, Netherlands (On-Site)
1 Week ago
Coffee Stain - Lead Designer

Coffee Stain

Skövde, Västra Götaland County, Sweden (Hybrid)
1 Month ago
Nintendo - Intern PR & Corporate Communications (m/f/d)

Nintendo

Frankfurt, Hessen, Germany (On-Site)
5 Months ago
Survios - Technical Artist - Animation (Unreal Engine 5)

Survios

California, United States (Remote)
1 Month ago
On Location - Travel Consultant

On Location

Ohio, United States (Remote)
4 Days ago
Techland - Channel Marketing Manager

Techland

Warsaw, Masovian Voivodeship, Poland (On-Site)
4 Days ago

Get notifed when new similar jobs are uploaded

Jobs in Armenia

Evolution - Game Presenter - Night Shift

Evolution

Yerevan, Yerevan, Armenia (On-Site)
7 Months ago
Evolution - Game Presenter

Evolution

Yerevan, Yerevan, Armenia (On-Site)
10 Months ago
Playrix - Principal C++ Software Engineer (Tools)

Playrix

Armenia (Remote)
5 Months ago
Evolution - Live Խաղավար

Evolution

Yerevan, Yerevan, Armenia (On-Site)
7 Months ago
Sperasoft - 2D Artist (Mobile)

Sperasoft

Yerevan, Yerevan, Armenia (On-Site)
6 Days ago
G5 Games - 2D Illustrator (HOG project)

G5 Games

Yerevan, Yerevan, Armenia (Remote)
1 Week ago
Evolution - Game Presenter - Afternoon Shift

Evolution

Yerevan, Yerevan, Armenia (On-Site)
8 Months ago
Playrix - Senior Technical Designer

Playrix

Armenia (Remote)
5 Months ago
NVIDIA - Applied Research Intern - 2025

NVIDIA

Yerevan, Yerevan, Armenia (On-Site)
1 Month ago
Playrix - Senior Release Engineer

Playrix

Armenia (Remote)
5 Months ago

Get notifed when new similar jobs are uploaded

2D Art Jobs

Playrix - Technical Director (Game Project)

Playrix

Georgia (Remote)
5 Months ago
Playrix - Principal UI Artist

Playrix

Cyprus (Remote)
5 Months ago
Playrix - Lead Game UI Developer

Playrix

Ireland (Remote)
3 Months ago
Playrix - Art Director

Playrix

Georgia (Remote)
5 Months ago
Playrix - Principal VFX Artist

Playrix

Montenegro (Remote)
5 Months ago
Playrix - Principal 2D Artist

Playrix

Armenia (Remote)
5 Months ago
blackkitestudios - Lead 2D Artist

blackkitestudios

London, England, United Kingdom (Hybrid)
1 Month ago
Playrix - Customer Support Representative (German)

Playrix

Armenia (Remote)
5 Months ago
Playrix - Customer Support Representative (German and Russian)

Playrix

Ukraine (Remote)
5 Months ago
Ripple Effect  - Lead 2D Artist - ExDev

Ripple Effect

Vancouver, British Columbia, Canada (Hybrid)
3 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Explore gaming industy jobs in one of the leading Game Studios.

View All Jobs

Get notified when new jobs are added by Playrix

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug