Customer Support Representative (Japanese)

8 Months ago • All levels • Customer Service

Job Summary

Job Description

Playrix seeks a Customer Support Representative with excellent communication skills in English, Russian, and Japanese to provide technical support for mobile games. Responsibilities include managing player tickets, offering technical advice, and collaborating with diverse departments for seamless solutions. Experience playing mobile games is preferred.
Must have:
  • English Communication
  • Russian Communication
  • Japanese Communication
  • Technical Support
Good to have:
  • Mobile Games
  • Technical Expertise
  • Problem Solving
  • Collaboration
Perks:
  • Flexible Schedule
  • Health Insurance

Job Details

Customer Support Representative (Japanese)

About the company

Playrix is ​​one of the most successful mobile game development companies 
in the world. In terms of mobile application revenue, we rank first in Europe 
and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.

Team, about the role

Come and be a part of the exciting world of mobile game support at Playrix! We specialize in licensing, promoting, and marketing mobile games developed by Playrix, one of the world's top ten highest-grossing mobile developers. We are currently seeking a dynamic Customer Support Representative.

By joining us, you'll have the opportunity to assist and support the players of such hit game as Fishdom, enjoyed by millions of people worldwide.

Tasks

  • Being a go-to expert who provides tech support for our free-to-play mobile games’ multiple platforms (manage player tickets with the help of support engineers)
  • Engaging with a global player base, offering technical advice and assistance
  • Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
  • Using your research skills to come up with solutions and enhance our support services

Requirements

  • Excellent communication skills in English, both verbal and written
  • Excellent communication skills in Russian, both verbal and written
  • Excellent communication skills in Japanese, both verbal and written
  • A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
  • Experience playing mobile games is preferred

Our Perks

Flexibility at work

  • For most positions we offer a flexible schedule, and employees can work from anywhere in the world (except for the Russian Federation and the Republic of Belarus). You can do your work however and wherever you like — we only evaluate your results.

Caring for health and well-being
  • We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.
  • We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.
  • We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.
Professional development and education
  • We pay for participation in specialized conferences and courses and hold our own internal conferences.
  • We offer discounts on English language courses and courses for the languages of the countries in which the company operates.
Events and merch
  • We regularly hold offline events like team meetings, big corporate parties, and informal office parties.
  • We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.
  • We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.

Work Format

Remote or from one of the company’s offices

Similar Jobs

The Walt Disney Company - Recreation Host

The Walt Disney Company

Hong Kong (On-Site)
2 Months ago
Playground Games - Producer

Playground Games

Royal Leamington Spa, England, United Kingdom (Hybrid)
1 Week ago
Netflix - Success Manager, Pitch to Post, UCAN & LATAM

Netflix

Mexico City, Mexico City, Mexico (On-Site)
2 Months ago
Bazaar Voice - Technical Account Manager

Bazaar Voice

Vilnius, Vilnius County, Lithuania (Hybrid)
1 Month ago
Activision - Senior Staff Backend Engineer

Activision

San Francisco, California, United States (On-Site)
1 Month ago
Social Discovery Ventures - Customer Support Agent

Social Discovery Ventures

Lima, Callao Region, Peru (Remote)
3 Weeks ago
Star schema - Domino's Pizza Maker/Customer Service Representative

Star schema

Blaine, Washington, United States (On-Site)
2 Weeks ago
Star schema - Customer Service Representative

Star schema

Kingman, Arizona, United States (On-Site)
2 Weeks ago
Unbroken Studios - Customer Service Representative

Unbroken Studios

Indianapolis, Indiana, United States (On-Site)
1 Week ago
Star schema - Customer Service Representative

Star schema

Phenix City, Alabama, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

CyberArk - R&D Sr. Product Owner

CyberArk

India (On-Site)
4 Weeks ago
Star schema - Delivery Driver

Star schema

Leonardtown, Maryland, United States (On-Site)
1 Week ago
luxsoft - Murex Workflows PROD Support L1

luxsoft

Mexico (Remote)
1 Month ago
Marsh McLennan - Senior Account Executive

Marsh McLennan

Auckland, Auckland, New Zealand (Hybrid)
4 Weeks ago
Bosch Group - Senior Manager - OES Sales, Automotive Service Solutions

Bosch Group

Pune, Maharashtra, India (On-Site)
2 Weeks ago
Motorola solutions - PremierOne Remote System Admin

Motorola solutions

United States (Remote)
1 Month ago
Side - LQA Game Tester (German)

Side

Braga, Braga, Portugal (Remote)
1 Month ago
Tesla - Sales Advisor

Tesla

Dublin, County Dublin, Ireland (On-Site)
4 Months ago
Sportradar - Senior Java Developer

Sportradar

Bremen, Bremen, Germany (Hybrid)
3 Weeks ago
Frontier Developments - Experienced Data Analyst

Frontier Developments

Cambridge, England, United Kingdom (Hybrid)
1 Week ago

Get notifed when new similar jobs are uploaded

Jobs in Montenegro

playrix  - Senior QA Automation Engineer (Mobile)

playrix

Montenegro (Remote)
8 Months ago
playrix  - Lead VFX Artist

playrix

Montenegro (Remote)
8 Months ago
playrix  - Principal VFX Artist

playrix

Montenegro (Remote)
8 Months ago
playrix  - Lead Unity Software Engineer (Gameplay)

playrix

Montenegro (Remote)
8 Months ago
playrix  - Senior/Lead 2D Artist (Generalist)

playrix

Montenegro (Remote)
8 Months ago
playrix  - Lead Technical Designer

playrix

Montenegro (Remote)
8 Months ago
playrix  - Senior C++ Software Engineer (Tools)

playrix

Montenegro (Remote)
8 Months ago
G5 games - 2D HOG Grind Artist

G5 games

Podgorica, Podgorica Municipality, Montenegro (Remote)
3 Months ago
playrix  - Senior Release Support Engineer

playrix

Montenegro (Remote)
8 Months ago
playrix  - Art Director

playrix

Montenegro (Remote)
8 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

playrix  - Customer Support Representative (Japanese)

playrix

Cyprus (Remote)
8 Months ago
Wolters Kluwer - Customer Service Representative (Change of Agent)

Wolters Kluwer

Austin, Texas, United States (On-Site)
4 Weeks ago
Wolters Kluwer - Transportation Support Specialist

Wolters Kluwer

Islamabad, Islamabad Capital Territory, Pakistan (On-Site)
2 Months ago
Linden lab - Customer Support Representative

Linden lab

Atlanta, Georgia, United States (Hybrid)
11 Months ago
Keywords Studios - Customer Support Team Lead - Remote

Keywords Studios

Tokyo, Japan (Remote)
3 Months ago
Star schema - Customer Service Representative

Star schema

Xenia, Ohio, United States (On-Site)
1 Week ago
Saviynt - Identity Security - Practice Manager - Customer Experience

Saviynt

Poland (On-Site)
4 Months ago
USE Insider - Customer Success Manager

USE Insider

State Of São Paulo, Brazil (Hybrid)
1 Month ago
Intelerad - System Support Specialist I - Medical Imaging (PACS) & Linux

Intelerad

Australia (Remote)
4 Weeks ago
HP - Field Technical Support Consultant

HP

Beijing, China (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded