Customer Support Representative (Japanese)

5 Months ago • All levels • 2D Art

Job Summary

Job Description

Playrix, a leading mobile game developer, is seeking a Customer Support Representative proficient in Japanese. You will provide technical support for their free-to-play mobile games, engage with players globally, resolve issues, and collaborate with various teams. Must-have skills include excellent communication in English, Russian, and Japanese, along with a knack for technical problem-solving.
Must have:
  • English Communication
  • Russian Communication
  • Japanese Communication
  • Technical Support
Good to have:
  • Mobile Gaming
  • Problem-solving
  • Collaboration Skills
  • Research Skills
Perks:
  • Flexible Schedule
  • Health Insurance

Job Details

Customer Support Representative (Japanese)

About the company

Playrix is ​​one of the most successful mobile game development companies 
in the world. In terms of mobile application revenue, we rank first in Europe 
and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.

Team, about the role

Come and be a part of the exciting world of mobile game support at Playrix! We specialize in licensing, promoting, and marketing mobile games developed by Playrix, one of the world's top ten highest-grossing mobile developers. We are currently seeking a dynamic Customer Support Representative.

By joining us, you'll have the opportunity to assist and support the players of such hit game as Fishdom, enjoyed by millions of people worldwide.

Tasks

  • Being a go-to expert who provides tech support for our free-to-play mobile games’ multiple platforms (manage player tickets with the help of support engineers)
  • Engaging with a global player base, offering technical advice and assistance
  • Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
  • Using your research skills to come up with solutions and enhance our support services

Requirements

  • Excellent communication skills in English, both verbal and written
  • Excellent communication skills in Russian, both verbal and written
  • Excellent communication skills in Japanese, both verbal and written
  • A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
  • Experience playing mobile games is preferred

Our Perks

Flexibility at work

  • For most positions we offer a flexible schedule, and employees can work from anywhere in the world (except for the Russian Federation and the Republic of Belarus). You can do your work however and wherever you like — we only evaluate your results.

Caring for health and well-being
  • We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.
  • We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.
  • We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.
Professional development and education
  • We pay for participation in specialized conferences and courses and hold our own internal conferences.
  • We offer discounts on English language courses and courses for the languages of the countries in which the company operates.
Events and merch
  • We regularly hold offline events like team meetings, big corporate parties, and informal office parties.
  • We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.
  • We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.

Work Format

Remote or from one of the company’s offices

Similar Jobs

Samsung Semiconductor - Contract Administrator (Contractor)

Samsung Semiconductor

San Jose, California, United States (Hybrid)
6 Days ago
DraftKings - Senior Associate Delivery Manager

DraftKings

United States (Remote)
1 Week ago
Scanline VFX - Producer, Visual Pioneering

Scanline VFX

Los Angeles, California, United States (Hybrid)
3 Weeks ago
PlayStation Global - Animator (External Development)

PlayStation Global

Los Angeles, California, United States (Hybrid)
6 Days ago
PlayStation Global - Department Assistant (Contract)

PlayStation Global

Aliso Viejo, California, United States (Hybrid)
1 Month ago
SuperPlay - 2D TEAM LEAD

SuperPlay

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
5 Months ago
Playrix - Game Director

Playrix

Ireland (Remote)
5 Months ago
G5 Games - 2D Puzzle Grind Artist (Match-3 project)

G5 Games

Yerevan, Yerevan, Armenia (Remote)
2 Months ago
Tamatem Games - Game Artist Intern

Tamatem Games

Amman, Amman Governorate, Jordan (On-Site)
6 Days ago
Playrix - Senior Release Engineer

Playrix

Georgia (Remote)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Rackspace Technology - Senior Project Manager (DACH)

Rackspace Technology

Munich, Bavaria, Germany (Remote)
6 Days ago
Rockstar Games - Animator: Narrative Gameplay (All Levels)

Rockstar Games

Oakville, Ontario, Canada (On-Site)
5 Days ago
Universally Speaking - Localization QA Team Lead

Universally Speaking

Community Of Madrid, Spain (On-Site)
2 Weeks ago
Anthology  Inc  - Customer Service Advisor

Anthology Inc

Alabama, United States (Remote)
6 Days ago
Eleven Labs - Sales Development Representative - Brazil

Eleven Labs

Brazil (Remote)
1 Week ago
Evolution - Technical Compliance Specialist (Product)

Evolution

St. Julian's, Malta (On-Site)
2 Days ago
The Walt Disney Company - APAC Publicity Intern

The Walt Disney Company

Singapore, Singapore (On-Site)
1 Month ago
Warner Bros Games - Senior Producer

Warner Bros Games

Needham, Massachusetts, United States (Hybrid)
1 Week ago
DraftKings - Data Privacy and Complaint Resolution Senior Associate

DraftKings

Boston, Massachusetts, United States (On-Site)
4 Days ago
The Walt Disney Company - Manager, Software Engineering

The Walt Disney Company

New York, New York, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Jobs in Ukraine

SciPlay - QA Engineer

SciPlay

Kyiv, Kyiv City, Ukraine (On-Site)
2 Weeks ago
Playtika - Manual QA Engineer

Playtika

Ukraine (On-Site)
3 Months ago
Every matrix - Senior Java Developer

Every matrix

Lviv, Lviv Oblast, Ukraine (Hybrid)
2 Months ago
N-iX - Senior 3D Character Artist

N-iX

Ukraine (Hybrid)
1 Month ago
N-iX - Functional Coordinator

N-iX

Lviv, Lviv Oblast, Ukraine (Hybrid)
1 Week ago
EvoPlay - Junior Technical Compliance Specialist

EvoPlay

Kyiv, Kyiv City, Ukraine (On-Site)
1 Month ago
EvoPlay - Key Account Manager (Chinese)

EvoPlay

Kyiv, Kyiv City, Ukraine (On-Site)
4 Months ago
Nordcurrent - QA

Nordcurrent

Dnipro, Dnipropetrovsk Oblast, Ukraine (On-Site)
5 Months ago
seeking alpha - Senior Data Scientist

seeking alpha

Ukraine (Remote)
2 Months ago
seeking alpha - Senior Ruby on Rails Developer

seeking alpha

Ukraine (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

2D Art Jobs

Playrix - Principal 2D Artist (Match-3)

Playrix

Ireland (Remote)
5 Months ago
SuperPlay - 2D Team Lead

SuperPlay

Tel Aviv District, Israel (On-Site)
6 Days ago
Playrix - Game Director

Playrix

Montenegro (Remote)
5 Months ago
Playrix - Lead Location Designer

Playrix

Ireland (Remote)
5 Months ago
Playrix - Customer Support Representative (German)

Playrix

Ireland (Remote)
5 Months ago
Playrix - Junior Game Designer

Playrix

Ireland (Remote)
1 Week ago
Playtika - Integrator-Animator

Playtika

Ukraine (On-Site)
2 Months ago
Playrix - Principal UI Artist

Playrix

Almaty, Almaty Region, Kazakhstan (Remote)
5 Months ago
PlaySimple - Associate Game Artist

PlaySimple

(On-Site)
2 Months ago
Playrix - Principal C++ Software Engineer (Tools)

Playrix

Portugal (Remote)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Explore gaming industy jobs in one of the leading Game Studios.

View All Jobs

Get notified when new jobs are added by Playrix

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug