Customer Support Representative (Japanese)

6 Months ago • All levels • 2D Art

Job Summary

Job Description

Playrix, a leading mobile game developer, is seeking a Customer Support Representative proficient in Japanese. You will provide technical support for their free-to-play mobile games, engage with players globally, resolve issues, and collaborate with various teams. Must-have skills include excellent communication in English, Russian, and Japanese, along with a knack for technical problem-solving.
Must have:
  • English Communication
  • Russian Communication
  • Japanese Communication
  • Technical Support
Good to have:
  • Mobile Gaming
  • Problem-solving
  • Collaboration Skills
  • Research Skills
Perks:
  • Flexible Schedule
  • Health Insurance

Job Details

Customer Support Representative (Japanese)

About the company

Playrix is ​​one of the most successful mobile game development companies 
in the world. In terms of mobile application revenue, we rank first in Europe 
and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.

Team, about the role

Come and be a part of the exciting world of mobile game support at Playrix! We specialize in licensing, promoting, and marketing mobile games developed by Playrix, one of the world's top ten highest-grossing mobile developers. We are currently seeking a dynamic Customer Support Representative.

By joining us, you'll have the opportunity to assist and support the players of such hit game as Fishdom, enjoyed by millions of people worldwide.

Tasks

  • Being a go-to expert who provides tech support for our free-to-play mobile games’ multiple platforms (manage player tickets with the help of support engineers)
  • Engaging with a global player base, offering technical advice and assistance
  • Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
  • Using your research skills to come up with solutions and enhance our support services

Requirements

  • Excellent communication skills in English, both verbal and written
  • Excellent communication skills in Russian, both verbal and written
  • Excellent communication skills in Japanese, both verbal and written
  • A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
  • Experience playing mobile games is preferred

Our Perks

Flexibility at work

  • For most positions we offer a flexible schedule, and employees can work from anywhere in the world (except for the Russian Federation and the Republic of Belarus). You can do your work however and wherever you like — we only evaluate your results.

Caring for health and well-being
  • We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.
  • We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.
  • We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.
Professional development and education
  • We pay for participation in specialized conferences and courses and hold our own internal conferences.
  • We offer discounts on English language courses and courses for the languages of the countries in which the company operates.
Events and merch
  • We regularly hold offline events like team meetings, big corporate parties, and informal office parties.
  • We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.
  • We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.

Work Format

Remote or from one of the company’s offices

Similar Jobs

RaceRocks - Technical Product Owner

RaceRocks

(Remote)
2 Weeks ago
Every matrix - Junior Management Assistant

Every matrix

Bucharest, Bucharest, Romania (Hybrid)
1 Month ago
PwC - IN-Director_SAP Functional_SAP_Advisory_Bangalore

PwC

Gurugram, Haryana, India (On-Site)
6 Months ago
Scanline VFX - Research Scientist

Scanline VFX

Los Angeles, California, United States (Hybrid)
5 Months ago
Netflix - Client Sales Partner

Netflix

Mexico City, Mexico City, Mexico (On-Site)
2 Weeks ago
Playrix - Customer Support Representative (German)

Playrix

Ukraine (Remote)
6 Months ago
Playrix - Art Director

Playrix

Georgia (Remote)
6 Months ago
Playrix - Senior C++ Software Engineer (Tools)

Playrix

Armenia (Remote)
6 Months ago
Playrix - Senior/Lead 2D Artist (Generalist)

Playrix

Portugal (Remote)
6 Months ago
Playrix - Senior Release Engineer

Playrix

Ukraine (Remote)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

The Walt Disney Company - Hotel Front Desk Host - Part Time

The Walt Disney Company

Hong Kong (On-Site)
2 Weeks ago
Fortis Games - Senior Cloud Security Engineer

Fortis Games

Romania (On-Site)
3 Months ago
The Walt Disney Company - Manager, Media Planning & Buying

The Walt Disney Company

New York, New York, United States (On-Site)
2 Days ago
Corsair - Global Sourcing Manager

Corsair

Taipei City, Taiwan (On-Site)
1 Month ago
Beyond Sports  - 3D Motion Designer

Beyond Sports

Alkmaar, North Holland, Netherlands (On-Site)
1 Month ago
Epic Games - Product Manager

Epic Games

Cary, North Carolina, United States (On-Site)
2 Months ago
Next Level Business Services - Senior Java Developer

Next Level Business Services

Armonk, New York, United States (On-Site)
6 Months ago
The Walt Disney Company - Scheduler

The Walt Disney Company

Sofia, Sofia City Province, Bulgaria (Hybrid)
2 Days ago
Playtech - System Administrator

Playtech

Nicosia, Nicosia, Cyprus (On-Site)
1 Month ago
Tamatem Games - Senior UI/UX Designer - Game Artist

Tamatem Games

Amman, Amman Governorate, Jordan (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Ukraine

Nordcurrent - Technical Designer

Nordcurrent

Dnipro, Dnipropetrovsk Oblast, Ukraine (On-Site)
2 Weeks ago
Playtika - Java Technical Lead

Playtika

Ukraine (On-Site)
5 Months ago
Every matrix - Senior Database Administrator

Every matrix

Kyiv, Kyiv City, Ukraine (Hybrid)
1 Month ago
Playrix - Location Game Designer

Playrix

Ukraine (Remote)
6 Months ago
N-iX - Senior Scala Engineer

N-iX

Ukraine (Remote)
3 Months ago
Playrix - Senior HR Generalist

Playrix

Ukraine (Remote)
6 Months ago
N-iX - Senior DevOps Engineer

N-iX

Ukraine (Remote)
2 Weeks ago
N-iX - Senior SAP SD/MM Consultant

N-iX

Ukraine (Remote)
2 Weeks ago
N-iX - Senior MuleSoft Engineer

N-iX

Ukraine (Remote)
2 Weeks ago
Playrix - Senior QA Engineer (Mobile)

Playrix

Ukraine (Remote)
6 Months ago

Get notifed when new similar jobs are uploaded

2D Art Jobs

Playrix - Senior C++ Software Engineer (Tools)

Playrix

Armenia (Remote)
6 Months ago
Playrix - Customer Support Representative (Japanese)

Playrix

Georgia (Remote)
6 Months ago
Sperasoft - 2D Environment Artist

Sperasoft

Yerevan, Yerevan, Armenia (On-Site)
1 Month ago
4ThePlayer - REMOTE 2D Artist / Illustrator

4ThePlayer

(Remote)
2 Weeks ago
WebMobril Technologies - 2D - 3D Artist

WebMobril Technologies

Noida, Uttar Pradesh, India (Hybrid)
7 Months ago
Playrix - Senior Release Engineer

Playrix

Serbia (Remote)
6 Months ago
Playrix - Senior VFX Artist

Playrix

Montenegro (Remote)
6 Months ago
Playrix - Lead User Acquisition Manager

Playrix

Montenegro (Remote)
6 Months ago
Playrix - Senior C++ Software Engineer (Gameplay)

Playrix

Georgia (Remote)
6 Months ago
G5 Games - 2D UI/UX Artist (match-3 project)

G5 Games

(Remote)
6 Months ago

Get notifed when new similar jobs are uploaded