Customer Support Representative

5 Months ago • All levels • Customer Service

Job Summary

Job Description

Playrix seeks a dynamic Customer Support Representative to join its mobile game support team. Responsibilities include providing technical support across multiple platforms, managing player tickets with support engineers, engaging with a global player base, offering technical advice and assistance, identifying and resolving issues, and collaborating with various departments. The role requires excellent communication skills in English and Russian, plus an additional language (German, French, Italian, Portuguese, Japanese, Chinese, or Korean). Experience in customer support is essential, and mobile gaming experience is preferred. The position offers flexible work schedules with remote options (excluding Russia and Belarus).
Must have:
  • Customer support experience
  • Excellent English & Russian communication
  • Additional language proficiency
  • Technical problem-solving skills
  • Collaboration with other departments
Good to have:
  • Mobile gaming experience
Perks:
  • Flexible work schedule
  • Remote work option
  • Health insurance
  • Paid vacation and sick leave
  • Gym membership reimbursement
  • Professional development opportunities
  • Company events and merchandise

Job Details

Customer Support Representative (Russian, English and any extra language)

About the company

Playrix is ​​one of the most successful mobile game development companies 
in the world. In terms of mobile application revenue, we rank first in Europe 
and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.

Team, about the role

Come and be a part of the exciting world of mobile game support at Playrix! We specialize in licensing, promoting, and marketing mobile games developed by Playrix, one of the world's top ten highest-grossing mobile developers. We are currently seeking a dynamic Customer Support Representative.

Work schedule

1 option:

  • from Friday to Tuesday: from 1 a.m. to 9 a.m. (GMT time-zone).

  • weekends on Wednesday and Thursday.

2 option:

  • from Tuesday to Monday: evening/night shifts (GMT time-zone).
  • weekends on Tuesday and Wednesday. 

Tasks

  • Being a go-to expert who provides tech support for our free-to-play mobile games’ multiple platforms (manage player tickets with the help of support engineers)
  • Engaging with a global player base, offering technical advice and assistance
  • Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
  • Using your research skills to come up with solutions and enhance our support services

Requirements

  • Experience in customer support is required
  • Excellent communication skills in English, both verbal and written
  • Excellent communication skills in Russian, both verbal and written
  • Excellent communication skills in any language from the list (German, French, Italian, Portugal, Japanese, Chinese, Korean), both verbal and written
  • A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
  • Experience playing mobile games is preferred

Our Perks

Flexibility at work

  • For most positions we offer a flexible schedule, and employees can work from anywhere in the world (except for the Russian Federation and the Republic of Belarus). You can do your work however and wherever you like — we only evaluate your results.

Caring for health and well-being
  • We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.
  • We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.
  • We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.
Professional development and education
  • We pay for participation in specialized conferences and courses and hold our own internal conferences.
  • We offer discounts on English language courses and courses for the languages of the countries in which the company operates.
Events and merch
  • We regularly hold offline events like team meetings, big corporate parties, and informal office parties.
  • We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.
  • We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.

Work Format

Remote or from one of the company’s offices

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