Customer Support Representative (Spanish)

4 Months ago • All levels • Customer Service

Job Summary

Job Description

Playrix seeks a Customer Support Representative (Spanish) to provide technical support for their free-to-play mobile games across multiple platforms. Responsibilities include managing player tickets, offering technical advice, resolving issues, collaborating with various departments (production, QA, design, programming, legal, marketing), and using research skills to enhance support services. The role involves engaging with a global player base, primarily supporting players of the popular game Township. Experience in customer support is required, along with excellent communication skills in both English and Spanish. A knack for explaining technical concepts to diverse audiences is essential.
Must have:
  • Customer support experience
  • Excellent English & Spanish communication (written & verbal)
  • Technical problem-solving skills
  • Collaboration with various departments
  • Mobile game experience (preferred)
Perks:
  • Flexible schedule & work from anywhere (excluding Russia & Belarus)
  • Health insurance & psychologist reimbursements
  • Paid vacation & sick leave
  • Gym memberships & fitness app reimbursements
  • Professional development & education paid
  • Company events, merch, and internal currency rewards

Job Details

Customer Support Representative (Spanish)

About the company

Playrix is ​​one of the most successful mobile game development companies 
in the world. In terms of mobile application revenue, we rank first in Europe 
and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.

Team, about the role

Come and be a part of the exciting world of mobile game support at Playrix! We specialize in licensing, promoting, and marketing mobile games developed by Playrix, one of the world's top ten highest-grossing mobile developers. We are currently seeking a dynamic Customer Support Representative based in Ireland.

By joining us, you'll have the opportunity to assist and support the players of such hit game as Township, enjoyed by millions of people worldwide.

Tasks

  • Being a go-to expert who provides tech support for our free-to-play mobile games’ multiple platforms (manage player tickets with the help of support engineers)
  • Engaging with a global player base, offering technical advice and assistance
  • Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
  • Using your research skills to come up with solutions and enhance our support services

Requirements

  • Experience in customer support is required
  • Excellent communication skills in English, both verbal and written
  • Excellent communication skills in Spanish, both verbal and written
  • A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
  • Experience playing mobile games is preferred

Our Perks

Flexibility at work

  • For most positions we offer a flexible schedule, and employees can work from anywhere in the world (except for the Russian Federation and the Republic of Belarus). You can do your work however and wherever you like — we only evaluate your results.

Caring for health and well-being
  • We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.
  • We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.
  • We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.
Professional development and education
  • We pay for participation in specialized conferences and courses and hold our own internal conferences.
  • We offer discounts on English language courses and courses for the languages of the countries in which the company operates.
Events and merch
  • We regularly hold offline events like team meetings, big corporate parties, and informal office parties.
  • We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.
  • We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.

Work Format

Remote or from one of the company’s offices

Similar Jobs

Canva - Frontend Software Engineer - Internationalisation

Canva

Beijing, Beijing, China (Remote)
3 Months ago
Capgemini - Senior Change and Release Management

Capgemini

Mumbai, Maharashtra, India (On-Site)
1 Month ago
Thumbtack - Applied Scientist, Customer Growth

Thumbtack

Ontario, Canada (Remote)
3 Weeks ago
AECOM - Contracts Manager

AECOM

Riyadh, Riyadh Province, Saudi Arabia (On-Site)
2 Weeks ago
Mindtickle - Intern, Managed Services

Mindtickle

Pune, Maharashtra, India (On-Site)
1 Month ago
Kolibri Games - VIP Support Agent - Polish Speaking

Kolibri Games

Limassol, Limassol, Cyprus (On-Site)
1 Month ago
CGS Carrers - Technical Support Analyst

CGS Carrers

Braga, Braga, Portugal (On-Site)
1 Month ago
ISS Stoxx - Customer Success Operations Support

ISS Stoxx

Tokyo, Japan (Hybrid)
1 Year ago
DevRev - Customer Success Manager

DevRev

Ljubljana, Ljubljana, Slovenia (Hybrid)
1 Month ago
Star schema - Customer Service Representative

Star schema

Buford, Georgia, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Snlo studios - Oracle Database Administrator

Snlo studios

Timișoara, Timiș, Romania (Hybrid)
1 Month ago
IMU Studios - 3D Rigger

IMU Studios

Balfour, British Columbia, Canada (Remote)
4 Years ago
CD PROJEKT RED - Engineering Director, Engine

CD PROJEKT RED

Boston, Massachusetts, United States (On-Site)
2 Months ago
Scout - Senior Diagnostic Systems Engineer

Scout

Fremont, California, United States (On-Site)
4 Weeks ago
Ubisoft - Technical Architect

Ubisoft

Pune, Maharashtra, India (On-Site)
5 Months ago
Cadence - Principal Design Engineer - Analog Design

Cadence

Toronto, Ontario, Canada (On-Site)
1 Month ago
Ion - Markets Product Security Engineer - UK

Ion

London, England, United Kingdom (On-Site)
8 Months ago
rogue sun  - Video Editor

rogue sun

Cambridge, England, United Kingdom (On-Site)
1 Month ago
Techland - Gameplay Animator

Techland

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)
2 Months ago
Sprinkler - Managed Services Consultant

Sprinkler

Doha, Doha Municipality, Qatar (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Ireland

playrix  - Principal Golang Engineer (Cross-Game Server)

playrix

Ireland (Remote)
2 Months ago
Larian Studios - Senior VFX Artist

Larian Studios

Dublin, County Dublin, Ireland (On-Site)
10 Months ago
Tesla - Service Technician / Automotive Mechanic

Tesla

Dublin, County Dublin, Ireland (On-Site)
4 Months ago
PlayStation Global - Senior Software Engineer

PlayStation Global

Dublin, County Dublin, Ireland (On-Site)
2 Months ago
Riot Games - Procurement Specialist

Riot Games

Dublin, County Dublin, Ireland (On-Site)
7 Months ago
Google - Account Strategist, Mid-Market Sales

Google

Dublin, County Dublin, Ireland (On-Site)
2 Months ago
PayPal - Staff Machine Learning Engineer

PayPal

Dublin, County Dublin, Ireland (Hybrid)
1 Month ago
Haleon - Production Engineering Manager

Haleon

Dungarvan, County Waterford, Ireland (On-Site)
1 Month ago
PwC - SAP Record to Report Lead

PwC

Dublin, County Dublin, Ireland (On-Site)
1 Month ago
Tesla - Parts Advisor

Tesla

Dublin, County Dublin, Ireland (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Nexon - Global MapleStory Player Support Specialist (Temporary)

Nexon

El Segundo, California, United States (Hybrid)
1 Month ago
ElevenLabs - Customer Success Manager - APAC

ElevenLabs

Singapore (Remote)
3 Months ago
Social Discovery Ventures - Customer Support Agent

Social Discovery Ventures

Lima, Callao Region, Peru (Remote)
2 Weeks ago
HHA Exchange - Customer Success Manager

HHA Exchange

Ohio, United States (On-Site)
1 Month ago
Blue wire software - Customer Service Representative

Blue wire software

Monett, Missouri, United States (On-Site)
1 Week ago
Rippling - Customer Support Supervisor, Enrollments

Rippling

Bengaluru, Karnataka, India (On-Site)
1 Week ago
Brain Hunter - Field technician / Desktop Support

Brain Hunter

Issaquah, Washington, United States (On-Site)
7 Years ago
Vimeo - Support Specialist II, Customer Support

Vimeo

Bengaluru, Karnataka, India (Remote)
1 Month ago
Trek - Customer Care Executive

Trek

Haryana, India (On-Site)
5 Months ago
Gigamon - Customer Success Manager

Gigamon

Mexico City, Mexico (Hybrid)
1 Week ago

Get notifed when new similar jobs are uploaded