Customer Support Specialist

1 Month ago • All levels

Job Summary

Job Description

We are seeking a full-time Inbound Support & Reconciliation Specialist to work with our US-based Merchant Operations team. This role supports our eCommerce websites and warehouse channels. Responsibilities include creating digital packing slips in our warehouse management system, solving stocking PO tickets, sending email/making phone calls to vendors, and reviewing product condition (automotive products preferred). The position requires strong written/verbal communication, attention to detail, ability to learn processes, work in a fast-paced environment, and collaborate effectively. Basic Excel skills and PC proficiency are necessary; prior inbound/outbound phone experience is preferred. The work is fully remote, utilizing cloud-based applications.
Must have:
  • Strong communication skills
  • Detail-oriented
  • Process adherence
  • Fast-paced environment adaptability
  • Basic Excel skills
  • PC proficiency
Good to have:
  • Automotive knowledge
  • Inbound/outbound call experience
Perks:
  • Paid Time Off
  • 100% Remote
  • Training & Development
  • Performance Bonus

Job Details

Description

We are seeking a full-time Inbound Support & Reconciliation Specialist to work alongside our US-based

Merchant Operations team. This role will support our eCommerce websites and other warehouse

channels.

Responsibilities:

  • Creating digital packing slips in our warehouse management system
  • Solve Stocking PO tickets as assigned
  • Send email communication to vendors as needed.
  • Make outbound phone calls to vendors as needed.
  • Automotive interest or knowledge is plus.
  • You will be working with automotive products and reviewing the condition of the product.

We are a technology-focused team and our processes run through cloud-based applications and are fully

accessible through remote access.

Requirements

  • Strong written and verbal communication skills.
  • Detail oriented and has a high level of attention to detail
  • Ability to learn and follow processes
  • Ability to work in a fast-paced environment with tight deadlines and shifting priorities.
  • Active listener and good team collaborator.
  • Basic Microsoft Excel skills
  • PC proficient
  • Prior inbound/outbound phone call experience preferred
  • Not required, but a plus: Knowledge of automotive parts

Technical Requirements:

  • The ability to attend daily virtual meetings with our US-based team with video and audio
  • capability.
  • High-speed internet connection.

Location : Remote
Shift Timing : Monday – Friday 8:00AM-5:00PM EST

Benefits

  • aid Time Off
  • 100% Remote / Work From Home
  • Training & Development
  • Performance Bonus

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