Customer Support Specialist

2 Months ago • 2 Years + • Administrative

Job Summary

Job Description

The Customer Support Specialist at Tesla in Mumbai, India, is responsible for providing exceptional 24/7 support to Tesla owners. This involves handling inbound calls and emails regarding technical support and roadside assistance, educating owners on vehicle operation, and providing effective technical solutions. The role requires collaboration with various Tesla departments to address customer concerns and improve the overall owner experience. Key responsibilities include accurately recording issues in CRM/Vehicle Support Systems, escalating concerns to relevant parties, and maintaining positive working relationships. The ideal candidate possesses strong technical acumen, excellent customer service skills, and the ability to thrive in a fast-paced environment.
Must have:
  • 2+ years technical support experience (automotive preferred)
  • Excellent customer service skills
  • Technical problem-solving abilities
  • Proactive and detail-oriented
  • Adaptable to high-pressure environments
  • CRM/Vehicle Support System proficiency
Good to have:
  • Understanding of basic automotive techniques
  • Familiarity with Outlook and MS Office Suite

Job Details

What to Expect

The primary goal of Customer Support Specialist is to ensure Tesla meets its obligations and commitments by responding to Customer inquiries in an accurate and timely manner. The Customer Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer support concerns. The ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position requires collaboration with Tesla Sales, Vehicle Service and Executive Staff to proactively improve the owner experience for a rapidly growing customer base in India.

What You’ll Do

·         Deliver highest level of customer support by answering inbound calls and emails, on technical support and roadside assistance related enquiry in a 7*24*365 environment

·         Educate our owners so they have optimal confidence in the operation of their vehicle

·         Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure

·         Communicate or escalate owner’s concern to relevant parties for further follow up whenever necessary

·         Accurately record issues and data into CRM/ Vehicle Support Systems

What You’ll Bring

·         Min. 2 years Technical Support/ call center experience in automotive industry is preferable

·         Flexible, proactive, attention to details, eager to contribute with strong common sense

·         Organize, sense of priority, adapt to work in a high pressure and fast pacing environment

·         Accept shifts working pattern to accommodate customer’s needs

·         Establish and maintain positive, respect, cooperative working relationships

·         Willingness to learn new and innovative automotive technologies

·         Understanding of basic automotive techniques would be an added advantage

·         Familiar with Customer Management Systems-Outlook, and MS Office Suite

Similar Jobs

SciPlay - Assistant Controller

SciPlay

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
1 Month ago
Nintendo - Localization Product Specialist III - Spanish

Nintendo

Redmond, Washington, United States (Hybrid)
5 Months ago
Nintendo - Senior Advertising Specialist

Nintendo

Redmond, Washington, United States (Hybrid)
8 Months ago
Lionbridge Games - Junior HR Generalist

Lionbridge Games

Masovian Voivodeship, Poland (On-Site)
1 Month ago
ARHS - M365 Expert / System Admin

ARHS

Luxembourg (On-Site)
6 Months ago
Tesla - Field Service Technician (Electrician) Industrial Storage / Supercharging

Tesla

Zagreb County, Croatia (On-Site)
2 Months ago
Electronic Arts - Workday Architect

Electronic Arts

Redwood City, California, United States (On-Site)
1 Month ago
NinjaVan - Internship - Procurement

NinjaVan

Subang Jaya, Selangor, Malaysia (On-Site)
6 Months ago
Penumbra - Benefits Program Manager

Penumbra

Alameda, California, United States (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Actian - Technical Writer - Bangalore

Actian

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Tesla - Associate Manager Operations, Body Shop

Tesla

Brandenburg, Germany (On-Site)
2 Months ago
Tribe Gaming - Director of Sales

Tribe Gaming

Austin, Texas, United States (Hybrid)
8 Months ago
Aristocrat Gaming - Licensing Officer, Gaming

Aristocrat Gaming

Las Vegas, Nevada, United States (Hybrid)
1 Month ago
Nintendo - Intern Distributor Marketing Support (m/f/d)

Nintendo

Frankfurt, Hessen, Germany (On-Site)
6 Months ago
Maersk Careers - Process Expert-7

Maersk Careers

Chennai, Tamil Nadu, India (On-Site)
7 Months ago
Tesla - Utilities Specialist - Real Estate Operations

Tesla

Amsterdam, North Holland, Netherlands (On-Site)
2 Months ago
FlyQuest - Facilities Coordinator

FlyQuest

Culver City, California, United States (On-Site)
2 Weeks ago
The Walt Disney Company - Production Manager, Disney Card Services

The Walt Disney Company

Lake Buena Vista, Florida, United States (On-Site)
1 Week ago
Lionsgate Games - Sr. Financial Analyst, Corporate FP&A

Lionsgate Games

Santa Monica, California, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Jobs in Mumbai, Maharashtra, India

Velotio Technologies - Cloud Security Engineer

Velotio Technologies

Maharashtra, India (Remote)
1 Month ago
ION - Smalltalk Developer - 708

ION

India (On-Site)
6 Months ago
Google DeepMind - Research Scientist, Language

Google DeepMind

Bengaluru, Karnataka, India (Hybrid)
7 Months ago
OAO INFO INDIA - QA Lead

OAO INFO INDIA

Pune, Maharashtra, India (On-Site)
2 Months ago
Syniverse - Sr. QA Backend Test Engineer

Syniverse

Bengaluru, Karnataka, India (On-Site)
8 Months ago
PwC - IN_Senior Associate_  Data Governance, D&A_Advisory_Delhi

PwC

Delhi, India (On-Site)
5 Months ago
Google - Senior UX Researcher, Google Play

Google

Bengaluru, Karnataka, India (On-Site)
1 Week ago
Assystems - Junior Structure CAD

Assystems

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Nagarro - Senior Staff Engineer, Big Data

Nagarro

India (Remote)
6 Months ago
PwC - Senior Associate_Hadoop Developer_Advisory Corporate_Advisory_Bangalore Millenia

PwC

Bengaluru, Karnataka, India (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

Playtech - Online Games Assistant / Shuffler

Playtech

Miraflores, Lima Province, Peru (On-Site)
1 Month ago
WebFX - Customer Support Specialist (SaaS Experience)

WebFX

(Remote)
2 Months ago
SciPlay - Administrative Assistant

SciPlay

North Carolina, United States (Hybrid)
2 Weeks ago
AGBO - Executive Assistant, Innovation

AGBO

Los Angeles, California, United States (On-Site)
2 Days ago
Playtika - Customer Support Specialist

Playtika

Israel (On-Site)
1 Week ago
Nagarro - HR Generalist (m/f/d)

Nagarro

Frankfurt, Hessen, Germany (On-Site)
5 Months ago
Scientific Games  - Data Center Technician II

Scientific Games

Middletown, Pennsylvania, United States (On-Site)
1 Month ago
The Walt Disney Company - Technology Support Intern - ILM London

The Walt Disney Company

London, England, United Kingdom (On-Site)
3 Months ago
NVIDIA - Lab Manager - System Level Test Team

NVIDIA

Santa Clara, California, United States (On-Site)
1 Month ago
Nagarro - SAP Basis Consultant (m/w/d)

Nagarro

Germany (Remote)
6 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Tesla is an internet company. Follow us to receive our company updates and job postings.

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug