Customer Support Specialist

1 Month ago • 2 Years + • Administrative

Job Summary

Job Description

Tesla seeks a passionate Customer Support Specialist to provide exceptional 24/7 support to its growing customer base. Responsibilities include handling inbound calls and emails regarding technical support and roadside assistance, educating owners on vehicle operation, providing technical solutions, escalating concerns to relevant parties, and accurately recording data in CRM/Vehicle Support Systems. The ideal candidate possesses at least 2 years of technical support experience in the automotive industry, excellent communication skills, and a strong ability to work in a fast-paced, high-pressure environment. They should be flexible, detail-oriented, and possess a customer-centric approach. Understanding of basic automotive techniques is a plus.
Must have:
  • 2+ years technical support experience
  • Excellent communication skills
  • Automotive industry experience preferred
  • Flexible and detail-oriented
  • Ability to handle high-pressure situations
  • Proficient in CRM/Vehicle Support Systems
Good to have:
  • Understanding of basic automotive techniques
  • Fluency in multiple languages

Job Details

What to Expect

Customer Support Specialists are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by electrifying the owner experience for our rapidly growing customer base. Customer Support Specialists are consistently delivering an incredible experience by developing excellent relationships with Tesla Owners and internal departments to accurately and effectively solve customer concerns. We have created some of the most innovative vehicles ever made and are seeking passionate, resilient and customer-centric team members to help deliver an equally innovative experience for our customers.

What You’ll Do
  • Deliver highest level of customer support by answering inbound calls and emails, on technical support and roadside assistance related enquiry in a 7*24*365 environment   
  • Educate our owners so they have optimal confidence in the operation of their vehicle
  • Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
  • Communicate or escalate owner’s concern to relevant parties for further follow up whenever necessary
  • Accurately record issues and data into CRM/ Vehicle Support System
What You’ll Bring
  • Min. 2 years Technical Support/ call center experience in automotive industry is preferable   
  • Flexible, proactive, attention to details, eager to contribute with strong common sense   
  • Organize, sense of priority, adapt to work in a high pressure and fast pacing environment     
  • Accept 7*24*365 shifts to accommodate customer’s needs    
  • Establish and maintain positive, respect, cooperative working relationships
  • Willingness to learn new and innovative automotive technologies
  • Understanding of basic automotive techniques would be an added advantage
  • Excellent communication skills, fluency in English and other local languages is preferred

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