Customer Support Specialist - Canada Payroll

5 Months ago • 2-3 Years • Account Management

Job Summary

Job Description

Rippling is seeking a Customer Support Specialist with a focus on Canada Payroll. The role involves managing customer issues related to Canada payroll from start to finish in a fast-paced environment. Responsibilities include assisting Canada customers in optimizing Rippling through chat, email, and video conferencing, becoming a product expert to support both customers and colleagues, and interacting with Product and Engineering teams to suggest improvements. The company aims to build a world-class Support team dedicated to helping customers maximize the potential of Rippling.

Must have:

Bachelor's degree
2-3 years of customer-facing experience
2-3 years of Canada Payroll experience
Problem-solving with attention to detail
Strong written and verbal English communication

Good to have:

Ability to work shifts between 6:30 PM IST - 7:00 AM IST
Organizational skills and process improvement experience
Flexibility with changing job duties
Time management and prioritization skills

6 skills required

6 skills required for this role

Add these skills to join the top 1% applicants for this job

team-management

timeline-management

communication

talent-acquisition

game-texts

slack

Job Details

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute in internal discussions around product enhancements. If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!

What will you do?

Take charge of customer issues related Canada payroll from start to finish - while working in a dynamic and fast-paced environment
Leverage chat, email, and video conferencing functionality to help our Canada customers optimize Rippling
Build mental muscle and become a product expert - you'll be a go to resource for both customers and coworkers
Interact directly with Product and Engineering teams to identify areas where we can better serve our customer base through automation or added features

What will you need?

Bachelor's degree
Ability to work a shift between the hours of 6:30 PM IST - 7:00 AM IST (there may be the opportunity to move to a day shift in the future based on performance and business requirements)
A minimum of 2-3 years of work experience in a customer facing role
A minimum of 2-3 years of work experience on Canada Payroll
Demonstrated experience problem-solving with attention to detail
Organizational skills and experience improving processes
Strong written and verbal communication skills in English
Flexibility with changing job duties and responsibilities
Time management skills and ability to prioritize