Customer Support Specialist - Canada Payroll

5 Months ago • 2-3 Years • Account Management

Job Summary

Job Description

Rippling is seeking a Customer Support Specialist with a focus on Canada Payroll. The role involves managing customer issues related to Canada payroll from start to finish in a fast-paced environment. Responsibilities include assisting Canada customers in optimizing Rippling through chat, email, and video conferencing, becoming a product expert to support both customers and colleagues, and interacting with Product and Engineering teams to suggest improvements. The company aims to build a world-class Support team dedicated to helping customers maximize the potential of Rippling.
Must have:
  • Bachelor's degree
  • 2-3 years of customer-facing experience
  • 2-3 years of Canada Payroll experience
  • Problem-solving with attention to detail
  • Strong written and verbal English communication
Good to have:
  • Ability to work shifts between 6:30 PM IST - 7:00 AM IST
  • Organizational skills and process improvement experience
  • Flexibility with changing job duties
  • Time management and prioritization skills

Job Details

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.


Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.


Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.


We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute in internal discussions around product enhancements. If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!


What will you do?

  • Take charge of customer issues related Canada payroll from start to finish - while working in a dynamic and fast-paced environment
  • Leverage chat, email, and video conferencing functionality to help our Canada customers optimize Rippling
  • Build mental muscle and become a product expert - you'll be a go to resource for both customers and coworkers
  • Interact directly with Product and Engineering teams to identify areas where we can better serve our customer base through automation or added features 


What will you need?

  • Bachelor's degree
  • Ability to work a shift between the hours of 6:30 PM IST - 7:00 AM IST (there may be the opportunity to move to a day shift in the future based on performance and business requirements)
  • A minimum of 2-3 years of work experience in a customer facing role
  • A minimum of 2-3 years of work experience on Canada Payroll
  • Demonstrated experience problem-solving with attention to detail
  • Organizational skills and experience improving processes
  • Strong written and verbal communication skills in English
  • Flexibility with changing job duties and responsibilities
  • Time management skills and ability to prioritize

Similar Jobs

Redhorse Corp - Customer Support Specialist

Redhorse Corp

Chantilly, Virginia, United States (On-Site)
1 Month ago
Zenoti - Senior Product Specialist

Zenoti

San Jose, California, United States (On-Site)
1 Month ago
Capgemini - AAA Security

Capgemini

Mumbai, Maharashtra, India (On-Site)
2 Months ago
quience - Sr. Paid Social Ad Operations Specialist

quience

United States (Remote)
2 Months ago
Progress - Director, Product Marketing - Digital Experience BU

Progress

United States (Remote)
2 Months ago
GoMotive - Account Executive, Enterprise

GoMotive

United States (Remote)
2 Months ago
Playtech - CRM Executive

Playtech

Gibraltar (On-Site)
1 Month ago
Betson Group - CRM Manager - Sportsbook Retention

Betson Group

Malta (On-Site)
1 Month ago
Sabre India - Senior Sales & Account Management Specialist – Travel Agencies

Sabre India

Seoul, South Korea (On-Site)
2 Weeks ago
Zscaler - Account Executive - Majors

Zscaler

Gurugram, Haryana, India (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Sonar Source - Sales Development Representative

Sonar Source

Austin, Texas, United States (Hybrid)
1 Year ago
ness digital  - CloudOps Engineer

ness digital

Romania (On-Site)
2 Months ago
Sony Music Career - (Assistant) Manager, Insights Data & Analysis

Sony Music Career

Beijing, China (On-Site)
2 Months ago
PwC - Senior Associate II - Independence & Ethics

PwC

Karachi, Sindh, Pakistan (On-Site)
9 Months ago
Light Speed Studios - Sound Director

Light Speed Studios

(On-Site)
4 Months ago
Aristocrat - IT Service Delivery Manager

Aristocrat

London, England, United Kingdom (On-Site)
1 Month ago
Jane Street - Quantity Surveyor

Jane Street

Hong Kong (On-Site)
2 Months ago
Hawkeye Innovations - Match Operations Assistant - Yerevan

Hawkeye Innovations

Yerevan, Yerevan, Armenia (On-Site)
2 Months ago
Oliver Agency - Senior Designer

Oliver Agency

Mumbai, Maharashtra, India (On-Site)
2 Months ago
Sika Group - Technical Sales Representative

Sika Group

Westborough, Massachusetts, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

Paytm - Senior Executive - Key Account Manager (Premium)

Paytm

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Accenture - Claims Management Associate

Accenture

Navi Mumbai, Maharashtra, India (On-Site)
2 Months ago
Adyen - Senior Marketing Manager

Adyen

Mumbai, Maharashtra, India (On-Site)
2 Months ago
Accenture - Business Architect

Accenture

Chennai, Tamil Nadu, India (On-Site)
1 Month ago
Zelis  - Cash App - Price

Zelis

Hyderabad, Telangana, India (On-Site)
2 Months ago
Capgemini - MS Intune

Capgemini

Mumbai, Maharashtra, India (On-Site)
3 Months ago
Yodlee - Senior Engineer - QA

Yodlee

Thiruvananthapuram, Kerala, India (On-Site)
2 Months ago
Capgemini - Powerflex Engineer

Capgemini

Hyderabad, Telangana, India (On-Site)
1 Month ago
upstox - Motion Design Intern

upstox

Mumbai, Maharashtra, India (On-Site)
1 Month ago
Capgemini - SAP WM LE

Capgemini

Mumbai, Maharashtra, India (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

Varonis  - Technical Account Manager

Varonis

Spain (On-Site)
4 Months ago
NinjaVan - Customer Account Manager (B2B)

NinjaVan

Ho Chi Minh City, Vietnam (On-Site)
4 Weeks ago
DevRev - Revenue: Account Executive

DevRev

Mumbai, Maharashtra, India (On-Site)
2 Months ago
Axel springer - Global Account Executive

Axel springer

Iași, Iași County, Romania (Remote)
4 Weeks ago
bytedance - Account Manager, Electronics, Mandarin Speaking (Philippines E-commerce)

bytedance

Taguig, Metro Manila, Philippines (On-Site)
3 Months ago
Rackspace Technology - Technical Account Manager - AWS Cloud

Rackspace Technology

Mexico City, Mexico (Hybrid)
1 Month ago
Internet Brands - Dealer Relations Account Manager

Internet Brands

El Segundo, California, United States (On-Site)
3 Months ago
Dialpad AI - Account Executive, Enterprise

Dialpad AI

New York, United States (On-Site)
2 Months ago
Scale AI - Staff Enterprise Account Executive

Scale AI

San Francisco, California, United States (On-Site)
2 Months ago
Toast - Retail Account Executive

Toast

Montclair, New Jersey, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Sydney, New South Wales, Australia (Hybrid)

Costa Rica (Remote)

Seattle, Washington, United States (On-Site)

Seattle, Washington, United States (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

New York, United States (On-Site)

New York, United States (On-Site)

Bengaluru, Karnataka, India (On-Site)

View All Jobs

Get notified when new jobs are added by Rippling

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug