Customer Support Specialist - German Speaker

The Customer Support Specialist is part of Tesla’s Financial Operations team and will work with customers throughout their contract life to ensure the best ownership experience. Specialists bring personalization to the lease end experience by assisting owners with any questions or requests they might have as well as customer outreach to resolve issues with customers pro-actively. They also serve as a resource for information for owners and other stakeholders on customer facing aspects of the financing and leasing experience in the markets we serve.

The ideal candidate will possess superior interpersonal and communication skills, unshakeable moral fortitude, and a strong awareness of appropriate behavior when supporting customers.

• Work with current Tesla owners to guide them through their ownership experience including assisting in processing lease returns, buyouts, early terminations and other ad hoc requests
• Answer both emails and telephone calls ensuring customers can easily get in touch with Tesla Financial Services and receive a high level of service
• Coordinate functionally with sales, delivery, service, finance, and other internal teams to resolve customer queries and building processes to support similar future requests or questions
• Manage a pipeline of inbound and outbound customer tasks including arrears outreach, complaints handling and outreach campaigns
• Contribute to customer facing resources and work with the Digital Product team to improve the ability for customers to self-serve throughout their ownership
• Assist with special projects as needed