Customer Support Specialist - German Speaker

4 Months ago • 1 Years + • Customer Service

Job Summary

Job Description

Tesla's Financial Operations team seeks a German-speaking Customer Support Specialist to provide exceptional support to Tesla owners throughout their contract lifecycle. Responsibilities include guiding owners through lease returns, buyouts, and terminations; handling inbound and outbound communications (email and phone); collaborating with internal teams (sales, service, finance); resolving customer queries; managing arrears and complaints; and contributing to customer-facing resources. The ideal candidate possesses superior communication skills, strong attention to detail, and the ability to work independently in a fast-paced environment. Proactive issue resolution and comfort with overtime are essential.
Must have:
  • 1+ years customer service experience
  • Excellent German and English communication
  • High integrity and accountability
  • Proactive problem-solving skills
  • Detail-oriented and efficient
  • Comfortable working independently

Job Details

What to Expect

The Customer Support Specialist is part of Tesla’s Financial Operations team and will work with customers throughout their contract life to ensure the best ownership experience. Specialists bring personalization to the lease end experience by assisting owners with any questions or requests they might have as well as customer outreach to resolve issues with customers pro-actively. They also serve as a resource for information for owners and other stakeholders on customer facing aspects of the financing and leasing experience in the markets we serve.

The ideal candidate will possess superior interpersonal and communication skills, unshakeable moral fortitude, and a strong awareness of appropriate behavior when supporting customers.

What You’ll Do
  • Work with current Tesla owners to guide them through their ownership experience including assisting in processing lease returns, buyouts, early terminations and other ad hoc requests
  • Answer both emails and telephone calls ensuring customers can easily get in touch with Tesla Financial Services and receive a high level of service
  • Coordinate functionally with sales, delivery, service, finance, and other internal teams to resolve customer queries and building processes to support similar future requests or questions
  • Manage a pipeline of inbound and outbound customer tasks including arrears outreach, complaints handling and outreach campaigns
  • Contribute to customer facing resources and work with the Digital Product team to improve the ability for customers to self-serve throughout their ownership
  • Assist with special projects as needed
What You’ll Bring
  • At least one year of customer facing experience, with a strong awareness of appropriate behavior when supporting customers
  • High level of integrity and accountability
  • Strong written and verbal communication skills and ability to interact effectively with all levels of management in German and English
  • Ability to work independently with a superior attention to detail
  • Comfort working in a fast-paced environment
  • Flexibility to work overtime, including some weekends and holidays

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