Customer Support Specialist - Istanbul

7 Months ago • 1 Years + • Operations

Job Details

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We’ve unlocked unicorn status following our Series D round We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, Avon, CNN, and the list goes on.
Having recently unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M USD in CARR (Committed Annual Recurring Revenue). Insider was named a leader in the The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and eCommerce Personalization.

When our team founded Insider, they not only sought to create a product company, but to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100projects shecodes, sheleads and shemarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers. 

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

Our Customer Success Team consists of people from 31 different nationalities. They are how we thrive. They are our story makers. They are quick learners & problem solvers. They are the master problem solvers, they resolve, they care and they ignite. Each of them is part of harmonious teamwork that follows meaningful goals. They are creative and innovative when it comes to implementing best practices, they are strategists and methodological approachers, have their eyes set to converge on the ultimate goal that is the customers’ success in all of the 25 regions. They are top-notch when it comes to forming relationships and stakeholder management. They are the perfect combination of people-driven and data-driven as they thrive on analytical thinking, analysis, and collaboration simultaneously. They are constant impact makers, constant developers, always eager to climb the steps of their career in this ever-growing multinational environment. We were a company made of 6 tiny desks when we started, so we never forget how important our hard work and dedication are. Until now it has been an inspiring story on our side, so we wanted to let you in on it. The rest? The rest is just this paragraph minimized into some bullet points on what we offer & what we expect. But that’s the thing that makes the difference between storytellers & story makers; the things that grab your soul.

As a Technical Support Specialist in Insider day in and day out you will;

    • play a crucial role in the Customer Success Team that owns technical relationships with our partners using our products and services,
    • become an excellent communicator while mastering problem-solving skills,
    • work in coordination with the Customer Success Managers and be primarily responsible for supporting seamless experience for our partners,
    • troubleshoot technical issues, find resolutions for partner requests, review partner queries, and find creative solutions that streamline their requirements and leverage knowledge to help partners get over technical struggles while expanding to the Insider platform,
    • contribute to building innovative products by advocating for partners by taking their feedback and sharing it with the Product team to improve processes and product offerings,
    • meet important SLAs like response time and the lead time for issue resolutions which is an important aspect.

We want you to join us while we are taking a step into the future if you;

    • have a Bachelor’s Degree in Business, Communication, Programming, or Engineering related fields, 
    • have 1+ years of experience in supporting a software product, ideally in SaaS or experience in MIS or Software Development teams,
    • have fluency in written and verbal English and Turkish,
    • have a high sense of responsibility and accountability,
    • are able to provide timely responses and follow up systematically,
    • are a natural problem solver with a positive attitude and love for helping others succeed,
    • have good debugging/troubleshooting skills,
    • know your way around HTML, CSS, or other programming languages, would be a plus.
We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

Please follow Insider on LinkedIn, Instagram, Youtube, and Medium!

Similar Jobs

e2 open - UX Designer

e2 open

Pune, Maharashtra, India (On-Site)
1 Month ago
Trend Micro - (Sr.) Cloud Developer (Vision One)

Trend Micro

Taipei City, Taiwan (On-Site)
8 Months ago
Google - Customer Solutions Engineer

Google

Seattle, Washington, United States (On-Site)
1 Month ago
N-ix - Technical Consultant

N-ix

Ukraine (Hybrid)
1 Week ago
PwC - Assurance Senior Associate

PwC

Wellington, Wellington, New Zealand (On-Site)
3 Days ago
Sporty Group - IN Lead- Customer Success (Gurugram)

Sporty Group

Delhi, India (On-Site)
9 Months ago
Tesla - Field Manager, Energy Service, Benelux

Tesla

North Holland, Netherlands (On-Site)
3 Months ago
Modulate - Customer Support Manager

Modulate

Cambridge, England, United Kingdom (Hybrid)
1 Month ago
Tesla - Store Manager, Budapest

Tesla

Budapest, Hungary (On-Site)
3 Months ago
Assystems - Service Delivery Manager (Aconex, Primavera P6 , Unifier)

Assystems

Gurugram, Haryana, India (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Canva - Frontend Software Engineer - Internationalization

Canva

Beijing, Beijing, China (Remote)
2 Months ago
CyberArk - Backend Software Engineer

CyberArk

Santa Clara, California, United States (Hybrid)
2 Weeks ago
Bungie - Contract Producer, Localization and Versioning

Bungie

(Hybrid)
3 Months ago
Blazesoft - WordPress Developer

Blazesoft

Vaughan, Ontario, Canada (On-Site)
2 Days ago
Technorizen Software Solutions - React Native | Node Js Developer

Technorizen Software Solutions

Indore, Madhya Pradesh, India (On-Site)
10 Months ago
Ion - Front End Developer - Italy

Ion

Collecchio, Emilia-Romagna, Italy (On-Site)
7 Months ago
Hitachi - Lead CE/PP MS D365 Consultant

Hitachi

Paris, Île-de-France, France (Remote)
7 Months ago
limit break - Sr Software Engineer, Frontend

limit break

Tokyo, Japan (Remote)
6 Months ago
CIEL HR - Game Developer

CIEL HR

Mumbai, Maharashtra, India (On-Site)
11 Months ago
shyft labs - React Developer

shyft labs

Noida, Uttar Pradesh, India (Hybrid)
1 Week ago

Get notifed when new similar jobs are uploaded

Jobs in Istanbul, İstanbul, Türkiye

gyb games - Marketing Artist

gyb games

Istanbul, İstanbul, Türkiye (On-Site)
1 Month ago
panteon games - 2D Game Artist

panteon games

Ankara, Ankara, Türkiye (On-Site)
2 Weeks ago
Codeway - Marketing Manager (Web)

Codeway

İstanbul, Türkiye (On-Site)
2 Months ago
USE Insider - Customer Success Manager (Arabic Speaker)

USE Insider

Türkiye (Hybrid)
7 Months ago
Spyke Games - QA Specialist

Spyke Games

İstanbul, Türkiye (On-Site)
6 Months ago
Ruby Game Studio - Game Designer (on-site)

Ruby Game Studio

İzmir, İzmir, Türkiye (On-Site)
7 Months ago
Dream Games - Executive Assistant

Dream Games

İstanbul, Türkiye (On-Site)
1 Year ago
Trendyol - Business Development & Partnership Management Professionals

Trendyol

Istanbul, İstanbul, Türkiye (Hybrid)
1 Year ago
Codeway Studios - Marketing Art Intern

Codeway Studios

Istanbul, İstanbul, Türkiye (On-Site)
3 Weeks ago
Unbroken Studios - Front Office Manager

Unbroken Studios

İzmir, İzmir, Türkiye (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Realworld one - Senior Manager, Client Strategy & Value Creation

Realworld one

Germany (Hybrid)
2 Months ago
clevertap - Senior Customer Success Engineer

clevertap

Mumbai, Maharashtra, India (On-Site)
7 Months ago
Tesla - Senior Compliance Officer

Tesla

Brandenburg, Germany (On-Site)
3 Months ago
Playtika - Director of Internal Communication

Playtika

Israel (On-Site)
4 Months ago
PwC - Tech Majlist Specialist

PwC

Dubai, Dubai, United Arab Emirates (On-Site)
8 Months ago
Every matrix - Head of Managed Services

Every matrix

London, England, United Kingdom (Hybrid)
2 Months ago
Sporty Group - BR Customer Research and Insights Lead

Sporty Group

São Paulo, State Of São Paulo, Brazil (Hybrid)
2 Months ago
Universal Music - Vice President, Global Head of Fraud Prevention

Universal Music

California, United States (Remote)
1 Month ago
zeta - Lead - Training

zeta

Bengaluru, Karnataka, India (On-Site)
7 Months ago
bytedance - Benefits Program Manager

bytedance

San Jose, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

New York, New York, United States (Remote)

Istanbul, İstanbul, Türkiye (Remote)

Jakarta, Jakarta, Indonesia (On-Site)

Istanbul, İstanbul, Türkiye (On-Site)

United States (On-Site)

Taipei City, Taiwan (Hybrid)

Istanbul, İstanbul, Türkiye (Remote)

Istanbul, İstanbul, Türkiye (Remote)

Istanbul, İstanbul, Türkiye (Remote)

View All Jobs

Get notified when new jobs are added by USE Insider

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug