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Customer Support Specialist - New Zealand

Auckland, New Zealand (On-site)

Customer Support Specialist - New Zealand

1 Week ago • 2 Years + • Undisclosed

About the job

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customer-centric

Job Description

Tesla seeks a Customer Support Specialist in Auckland, New Zealand to provide exceptional customer experiences for Tesla owners. Responsibilities include handling inbound calls and chats, troubleshooting vehicle issues, guiding customers to self-service resources, and accurately recording information in the CRM. The ideal candidate will possess at least 2 years of relevant experience, strong communication and problem-solving skills, and a passion for customer service and sustainable energy. The role demands managing multiple priorities in a fast-paced environment and building collaborative relationships with internal teams. A deep understanding of technology and a willingness to learn are crucial.

Must have:

2+ years relevant experience
Exceptional communication skills
Strong problem-solving abilities
Customer-centric approach
Tech-savvy
Team player

Perks:

Employee Stock Purchase Plan
Parental leave
Employee Vehicle Loan Program
Well-being Fund
Bike to work allowance
Birthday Leave & Volunteer Leave

What to Expect

Customer Support Specialists are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by electrifying the owner experience for our rapidly growing customer base. Customer Support Specialists are consistently delivering an incredible experience by developing excellent relationships with Tesla Owners and internal departments to accurately and effectively solve customer concerns. We have created some of the most innovative vehicles ever made and are seeking passionate, resilient and customer-centric team members to help deliver an equally innovative experience for our customers.

What You’ll Do

Deliver an exceptional customer experience by taking inbound phone calls and/or chats for vehicle support customers
Review and assess customer concerns for possible troubleshooting and remote diagnostics, partnering with other teams effectively
Educate customers how to self-serve including directing to the self-help website and self-scheduling appointments with the local service team
Accurately record issues and data into CRM / Vehicle Support System
Provide an exceptional experience to our customers on a daily basis

What You’ll Bring

Minimum 2 years of relevant work experience
Strong attention to detail and exceptional written and verbal communication skills are required
Passion for delivering great customer experiences with an ability to identify customer needs and provide appropriate solutions
Ability to manage multiple concurrent priorities in a very fast paced and high-pressure environment
Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with
An interest in technology, particularly Tesla products and agility at learning new products and features
A rock-solid work ethic and a strong team-oriented personality is required. Our team members display creativity, passion and a desire to break new ground in a constantly shifting technology and market landscape
Evidence of exceptional ability and a passion for accelerating the world’s transition to sustainable energy

Compensation and Benefits

Benefits

In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:

Employee Stock Purchase Plan (ESPP)
Parental leave (no minimum employment period)
Primary carers – 18 weeks at full pay or 36 weeks half pay
Secondary carers – 6 weeks full pay
Employee Vehicle Loan Program
Novated Leasing (AU only)
Well-being Fund – An annual allowance for all employees to support their well-being in ways that are meaningful to them
Bike to work – $10 per day if you cycle to work
Birthday Leave & Volunteer Leave

Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.

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