Customer Trading Analyst

As a Customer Trading Analyst, you’ll step into a dynamic, fast-paced environment where data meets decision-making. In this role, you will support the Trading team by monitoring customer behavior, analyzing betting activity, and assisting with real-time decision-making. This role provides the foundation to develop your analytical skills, gain hands-on experience with trading tools, and build a strong understanding of customer behavior in the sports betting space.

What You’ll Do as a Customer Trading Analyst

• Analyze customer behavior through daily, weekly, and monthly reports to identify trends and anomalies.

• Monitor bets in real time and assist traders in making timely, informed decisions.

• Respond to customer inquiries and limit-related issues via email and ticketing system.

• Escalate complex cases and significant patterns to more senior team members.

• Track hourly performance metrics and flag any outliers or unusual activity.

• Create detailed customer profiles using internal and external tools.

• Provide relevant insights to sports traders during live betting events.

 What You’ll Bring

• Willingness to work flexible shifts, including evenings and weekends.

• Intermediate English skills (B1–B2), enabling clear and effective communication.

• Solid knowledge of sports betting and familiarity with the global sports calendar.

• Good working knowledge of Microsoft Excel for basic data analysis and reporting.

• Reliable communication and time management skills to support smooth workflows.

• Eagerness to learn and develop within a trading or analytics-focused environment.

• Previous experience in a similar role is a plus, but not required.