Data Analyst

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the role and the team:

The Detection & Enforcement Controls Implementation team are responsible for analyzing and interpreting data related to policy violations and compliance issues within eBay organization. This role involves working closely with different teams to ensure that all activities are in line with regulatory requirements and company policies. Our team stays current on new risk trends and strategies by analysing reports, engaging with global teams to identify potential issues, and conducting ad hoc statistical analysis and we are a key partner to our global policy, regulatory, legal and customer support teams.

What you will accomplish:

• Develop and drive effective change plans, implementing high quality detection & controls while balancing execution with risk mitigation and operational efficiency via the collection, processing and analysis of data related to policy violations and enforcement actions, and the identification and interpretation of trends or patterns in complex datasets
• Be responsible for detection & controls creation, organisation, innovation and maintenance of relevant documentation
• Provide data-driven insights and recommendations to improve policy enforcement strategies, ensuring data integrity and accuracy in all reporting and analysis
• Promote standard methodology sharing across global teams as well as within own function, supporting shared learning
• Collaborate with teams to understand policy/legal requirements and translate them into enforcement control pipelines and partner effectively and maintain positive relationships with Policy, Regulatory, customer support, and global cross functional teams
• Stay current on industry trends and developments in data analysis and policy enforcement
• Prepare regular reports on compliance and enforcement metrics for internal and external stakeholder
• Lead & support complex projects including collaboration with business units, product management and customer support
• Effectively resolve conflict, remove roadblocks, and support or lead on decision-making, or partner concerns that arise
• Assist in maintaining enforcement platforms and support deployments

What you will bring:

• Proven analytical skills with previous experience as a data analyst or related role. Ability to define & clearly articulate success by metrics and data driven measurements
• Basic knowledge of machine learning including experience with LLMs as a user
• Experience in working with engineering teams
• SQL, Excel PivotTable, Tableau and other data visualisation experience. Some basic skills in R, Python etc and/or ability to build useful tools for the group are a plus
• Deep understanding and a proven track record in policy enforcement
• Ability to work effectively in an autonomous fashion, and willingness to enable the success of partners worldwide
• Experience with senior leadership and ability to deliver executive level summary reports and presentations
• Experience in project management and change leadership
• Demonstrates a strong sense for doing the right thing for our customers globally
• Strong social skills, communication, and influence abilities. Be a go-to person for technical queries, and an excellent communicator with a can-do attitude.
• Bachelor’s degree in Data Science, Statistics, Computer Science, or a related field. PMP or PRINCE2, Six Sigma, Agile or other certifications a plus
• Excellent written and verbal communication skills
• Ability to quickly understand different domains and efficiently work with subject-matter experts to gather knowledge
• Ability to structure complex information and present it to the stakeholders.
• Ability to handle sensitive information confidentially
• Experience in crowdsourcing a plus